Cutlers Hill Surgery

Medical Secretary

The closing date is 27 February 2026

Job summary

We are seeking a friendly, hardworking, dedicated and detail-oriented Medical Secretary to join our healthcare team. The ideal candidate will play a crucial role in maintaining patient records, providing administrative support, and ensuring the smooth operation of the medical office. Experience in administrative/medical secretarial and office tasks is preferred, but training can be given. Experience with SystmOne is desirable.

Main duties of the job

Responsibilities:

- To provide an efficient audio, copy typing and word processing service for GPs as required. This includes the typing of letters, reports, patient referrals, in an accurate manner. Checking Lexacom daily for dictation requests.

- Checking Task list for new referrals and those awaiting results or reports

- Checking workflow and processing incoming letters

- Checking eRS worklist for rejections and redirections and deal with all related queries from patients and hospitals

- Update and maintain accurate patient records.

- Collaborate with the primary healthcare team to provide necessary administrative support.

- Coordinate with hospital departments to ensure timely handling of urgent or missing results.

- To receive incoming and initiate outgoing telephone calls to facilitate timely and appropriate communications with others, taking messages and dealing with appropriate queries.

- Willing to provide overtime cover for holiday and sickness if required.

- Perform any other delegated duties relevant to the role.

About us

We are a friendly, inclusive, patient-focused GP surgery committed to delivering high-quality primary care to our local community. Our experienced clinical and administrative team works collaboratively to provide accessible, compassionate, and efficient healthcare services in a supportive and well-organised environment.

Serving a diverse patient population of around 10500 patients, we pride ourselves on maintaining excellent standards of care while fostering a welcoming and professional atmosphere for both patients and staff. As part of our dedicated team, you will play a vital role in ensuring the smooth day-to-day running of the practice and supporting our clinicians in delivering outstanding patient care.

Date posted

16 February 2026

Pay scheme

Other

Salary

Depending on experience

Contract

Permanent

Working pattern

Part-time

Reference number

A1418-26-0003

Job locations

Bungay Road

Halesworth

Suffolk

IP19 8SG

Job description

Job responsibilities

You will be responsible for the general reception duties within the Practice and work with our established processes, policies and procedures to provide a comprehensive high-quality service and deal efficiently and courteously with patient enquiries.

You will receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.

You will provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.

You will have excellent communication skills, a compassionate and friendly nature who can operate in a busy environment with a range of people and professions, as you will be working our clinical and administration teams.

This role is ideal for someone who is highly organised and an effective communicator who can provide a professional and warm welcome to our patients, ensuring every contact is of the highest quality.

Secretary Responsibilities

- To provide an efficient audio, copy typing and word processing service for GPs as required. This includes the typing of letters, reports, patient referrals, in an accurate manner

- Checking Lexacom daily for dictation

- Checking Task list for new referrals and those awaiting results or reports

- Checking workflow and processing incoming letters

- Checking eRS work list for rejections and redirections and deal with all related queries from patients and hospitals.

- All patient correspondence to hospitals must contain their NHS number.

- To enter referrals and letters onto Excel list for future reference.

- To maintain an up-to-date list ofConsultant/secretary/hospital departments contact details on secretarial Excel spreadsheet.

- Entering new or updating referral forms on Systm1 as they come in.

- To establish and maintain filing and administrative systems so that written or computer information is easily accessible and secure.

- To receive incoming and initiate outgoing telephone calls in order to facilitate timely and appropriate communications with others, taking messages and dealing with appropriate queries.

- To assist with the gathering of statistics and information when required.

- To provide cover for members of the secretarial team during periods of sickness and annual leave.

- In liaison with the jobholder responsible, maintain adequate supplies of office stationery in order to perform secretarial duties.

- Check nhs.net emails daily and deal with appropriately

- Keep up to date with personal electronic e-learning modules.

- Maintain your records via Teamnet