Job responsibilities
Job
Summary:
The Dispensary Desk Assistant provides frontline support in the dispensary, ensuring patients and customers receive an efficient, friendly, and safe service. The role involves greeting patients, processing prescriptions, handling enquiries, managing payments, and supporting the dispensary team with administrative and organisational tasks. The post holder will act as the first point of contact at the dispensary desk, maintaining high standards of customer care while ensuring confidentiality and accuracy in all interactions.
They will work closely with pharmacists, pharmacy technicians, and other healthcare staff to support the smooth running of the dispensary, including assisting with stock control, record keeping, and the preparation of prescriptions. The role requires strong communication skills, attention to detail, and the ability to work effectively under pressure in a busy healthcare environment.
Job Responsibilities:
To collect all due prescription
charges and ensure that the patient declaration on the reverse of the FP10 is
duly filled in and signed by the patient.
To ensure shelves and all work
surfaces are regularly cleaned to maintain a high level of hygiene within the
Dispensary and that all Dispensary equipment is kept clean and kept in good
working order.
To ensure that refrigerated items are
stored at the appropriate temperature and to maintain a temperature control
record/logbook.
To undertake any necessary work as may
be required and appropriate to maintain a high standard and efficient
dispensing service.
Issue prescriptions daily to keeping
on top for our 5 day collection
Deal with patient queries in person.
Be first point of contact to patients
with queries
Deal with patient notes issued by
doctors/nurses or staff
Maintain a clean and tidy working area
Confidentiality:
In the course of seeking treatment, patients
entrust us with, or allow us to gather, sensitive information in relation
to their health and other matters.
They do so in confidence and have the right to expect that staff
will respect their privacy and act appropriately
In the performance of the duties outlined in
this Job Description, the jobholder may have access to confidential
information relating to patients and their carers, Practice staff and
other healthcare workers. They may
also have access to information relating to the Practice as a business
organisation. All such information from any source is to be regarded
as strictly confidential
Information relating to patients, carers, colleagues, other
healthcare workers or the business of the Practice may only be divulged to
authorised persons in accordance with the Practice Policies and procedures
relating to confidentiality and the protection of personal and sensitive
data.
Always get patients or their representatives to confirm
their date of birth or address before giving out any medication
Health & Safety:
The jobholder will assist in
promoting and maintaining their own and others health, safety and security as
defined in the Practice Health & Safety Policy, to include:
Using personal security systems within the
workplace according to Practice guidelines
Identifying the risks involved in work
activities and undertaking such activities in a way that manages those
risks
Making effective use of training to update
knowledge and skills
Using appropriate infection control
procedures, maintaining work areas in a tidy and safe way and free from
hazards
Reporting potential risks identified.
Equality and Diversity:
The jobholder will support the equality, diversity
and rights of patients, carers and colleagues, to include:
Acting
in a way that recognizes the importance of peoples rights, interpreting
them in a way that is consistent with Practice procedures and Policies,
and current legislation
Respecting
the privacy, dignity, needs and beliefs of patients, carers and colleagues
Behaving
in a manner which is welcoming to and of the individual, is non-judgmental
and respects their circumstances, feelings priorities and rights.
Personal/Professional Development:
The jobholder will participate in any training programme implemented by
the Practice as part of this employment, such training to include:
Participation
in an annual individual performance review, including taking
responsibility for maintaining a record of own personal and/or
professional development
Taking
responsibility for own development, learning and performance and
demonstrating skills and activities to others who are undertaking similar
work.
Quality:
The jobholder will strive to maintain quality within the Practice, and
will:
Alert
other team members to issues of quality and risk
Assess
own performance and take accountability for own actions, either directly
or under supervision
Contribute
to the effectiveness of the team by reflecting on own and team activities
and making suggestions on ways to improve and enhance the teams
performance
Work
effectively with individuals in other agencies to meet patients needs
Effectively
manage own time, workload and resources.
Contribute
as required to the Practices achievement of Quality and Outcomes
Framework points.
Communication:
The jobholder should
recognize the importance of effective communication within the team and will
strive to:
Communicate
effectively with other team members
Communicate
effectively with patients and carers
Recognise
peoples needs for alternative methods of communication and respond
accordingly.
Keep
the Dispensary Manager and/or the Practice informed of any relevant issues
Attend the Quarterly Dispensary Meeting as well
as quarterly Staff Meetings wherever possible
Contribution to the Implementation of Services:
The jobholder will:
Apply
Practice Policies, standards and guidance
Discuss
with other members of the team how the Policies, standards and guidelines
will affect own work
Participate
in audit where appropriate.
Report
any concerns over the probity of other team members to the relevant
Manager or GP as appropriate.