Tadworth Medical Centre

GP Receptionist

The closing date is 27 February 2026

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Job summary

Working within an experienced, supportive and friendly team undertaking a wide range of reception duties within a busy GP reception environment

To receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.

Acting as the central point of contact for patients in a professional and helpful manner.

Provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone

To provide additional cover by working extra shifts where required (due to holiday/sickness) to ensure the smooth running of Reception, or where necessitated by the business as agreed with Management

Main duties of the job

Effective use of clinical appointment system, booking/cancelling and scheduling appointments, processing prescription requests and patient requests via the online booking system.

Preferably experience of EMIS Web & Docman but full training can be given to the right candidate.

Good telephone manner is essential

IT skills required

Confidence to work under pressure within a team is a necessity as well as the ability to exercise discretion and initiative.

About us

Tadworth Medical Centre is an established, busy, forward thinking and friendly GP Practice providing a GP service to approximately 10K patients by a strong, supportive team.,

We are active members of the Banstead Primary Care Network (PCN) and part of the local federation GP Health Partners providing improved access services.

Details

Date posted

12 February 2026

Pay scheme

Other

Salary

£12.55 an hour

Contract

Permanent

Working pattern

Part-time

Reference number

A1417-26-0001

Job locations

1 Troy Close

Tadworth

Surrey

KT20 5JE


Job description

Job responsibilities

GP Receptionist providing wide range of reception duties supporting both patients and the clinical teams

Booking/cancelling and re-scheduling appointments. Processing appointment requests for the day and in the future appropriately

Access incoming emails via generic inbox and processing request

Processing repeat prescription requests in accordance with Practice guidelines

Handing completed repeat prescriptions to patient checking names and address

Action GP, Nurse and Community team task requests

Have a working knowledge of clinical and telephone system (full training will be given)

Contacting patients where requested via telephone speaking in a professional manner

Answering incoming telephone calls in a timely and professional manner

Giving normal test results to patients at their request following strict Practice guidelines

Ensuring confidentiality and discretion at all times

Receiving and recording payments for patient medicals

Chaperone for clinicians

Taking deliveries and appropriately directing to relevant team

Scan and photocopy documents

Ensure building is secure, reception and waiting room are kept tidy

Be able to cover all duties and roles within the reception team as necessary

Any other duties commensurate with the role

The above list of duties is not exhaustive and may be subject to change as deemed necessary

Job description

Job responsibilities

GP Receptionist providing wide range of reception duties supporting both patients and the clinical teams

Booking/cancelling and re-scheduling appointments. Processing appointment requests for the day and in the future appropriately

Access incoming emails via generic inbox and processing request

Processing repeat prescription requests in accordance with Practice guidelines

Handing completed repeat prescriptions to patient checking names and address

Action GP, Nurse and Community team task requests

Have a working knowledge of clinical and telephone system (full training will be given)

Contacting patients where requested via telephone speaking in a professional manner

Answering incoming telephone calls in a timely and professional manner

Giving normal test results to patients at their request following strict Practice guidelines

Ensuring confidentiality and discretion at all times

Receiving and recording payments for patient medicals

Chaperone for clinicians

Taking deliveries and appropriately directing to relevant team

Scan and photocopy documents

Ensure building is secure, reception and waiting room are kept tidy

Be able to cover all duties and roles within the reception team as necessary

Any other duties commensurate with the role

The above list of duties is not exhaustive and may be subject to change as deemed necessary

Person Specification

Qualifications

Essential

  • Good standard of education with good literacy and numeracy skills
Person Specification

Qualifications

Essential

  • Good standard of education with good literacy and numeracy skills

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Tadworth Medical Centre

Address

1 Troy Close

Tadworth

Surrey

KT20 5JE


Employer's website

https://www.tadworthmedicalcentre.co.uk/ (Opens in a new tab)

Employer details

Employer name

Tadworth Medical Centre

Address

1 Troy Close

Tadworth

Surrey

KT20 5JE


Employer's website

https://www.tadworthmedicalcentre.co.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Practice Manager

Sue Delaiche

sue.delaiche@nhs.net

01737303217

Details

Date posted

12 February 2026

Pay scheme

Other

Salary

£12.55 an hour

Contract

Permanent

Working pattern

Part-time

Reference number

A1417-26-0001

Job locations

1 Troy Close

Tadworth

Surrey

KT20 5JE


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