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Helston Medical Centre & Porthleven Surgery

Medical Receptionist

The closing date is 01 October 2025

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Job summary

PLEASE NOTE THAT THIS POST MAY CLOSE EARLY IN THE EVENT THERE ARE A NUMBER OF APPLICATIONS.It may not be possible to respond to all interested applicants due to the volume of interest shown on previous job adverts and we apologise for this.

An exciting opportunity has arisen to join our friendly and hardworking Reception Team for a part-time/full time colleague.

Receptionists serve as the first point of contact for patients and visitors, providing exceptional customer service in a busy fast-paced environment.

Main duties of the job

The successful candidate will be responsible for undertaking a wide range of duties including (but not limited to):

  • Responding to patient queries in a timely, helpful and professional manner
  • Managing appointments effectively and efficiently
  • Handling enquiries either over the phone or in person at the front desk
  • Maintaining accurate patient records
  • Utilising information systems to support efficient workflow processes
  • Actioning information, messages and enquiries for the clinical teams
  • Upholding confidentiality at all times

Our ideal candidate will have:

  • A positive forward-thinking attitude
  • Flexible approach
  • Excellent communication skills
  • Reception or customer service experience
  • Basic PC skills such as Word, Excel

The hours are worked between Monday to Friday and the successful candidate will be expected to work across Helston and Porthleven practices.

About us

We are focused on putting patients at the heart of everything we do and we are looking for an individual who can work within this ethos for the benefit of patients. We are looking for an enthusiastic individual with excellent communication skills who is a good team player.

We are a friendly and supportive team and although very busy, we focus on providing a supportive working environment.

Details

Date posted

01 September 2025

Pay scheme

Other

Salary

£12.25 an hour

Contract

Permanent

Working pattern

Full-time, Part-time

Reference number

A1413-25-0003

Job locations

Trelawney Road

Helston

Cornwall

TR13 8AU


Job description

Job responsibilities

The following are the core responsibilities of the receptionist. There may be on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels:

a. Maintaining and monitoring the practice appointment system

b. Process personal, telephone and e-requests for appointments

c. Answer incoming phone calls, transferring calls or dealing with the callers request appropriately

d. Signpost patients to the correct service

e. Initiating contact with and responding to, requests from patients, team members and external agencies

f. Photocopy documentation as required

g. Data entry of new and temporary registrations and relevant patient information as required

h. Input data into the patients healthcare records as necessary

i. Direct requests for information i.e. SAR, insurance / solicitors letters and DVLA forms to the administrative team

j. Manage all queries as necessary in an efficient manner

k. Carry out system searches as requested

l. Maintain a clean, tidy, effective working area at all times

m. Monitor and maintain the reception area and notice boards

n. Support all clinical staff with general tasks as requested

Job description

Job responsibilities

The following are the core responsibilities of the receptionist. There may be on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels:

a. Maintaining and monitoring the practice appointment system

b. Process personal, telephone and e-requests for appointments

c. Answer incoming phone calls, transferring calls or dealing with the callers request appropriately

d. Signpost patients to the correct service

e. Initiating contact with and responding to, requests from patients, team members and external agencies

f. Photocopy documentation as required

g. Data entry of new and temporary registrations and relevant patient information as required

h. Input data into the patients healthcare records as necessary

i. Direct requests for information i.e. SAR, insurance / solicitors letters and DVLA forms to the administrative team

j. Manage all queries as necessary in an efficient manner

k. Carry out system searches as requested

l. Maintain a clean, tidy, effective working area at all times

m. Monitor and maintain the reception area and notice boards

n. Support all clinical staff with general tasks as requested

Person Specification

Experience

Essential

  • Experience of working with the general public
  • Disclosure Barring Service (DBS) check
  • Educated to GCSE level or equivalent
  • Excellent communication skills (written and oral)
  • Competent in the use of Office and Outlook
  • Flexible and cooperative
  • Ability to work under pressure

Desirable

  • Experience of working in a health care setting
  • Systmone user skills
Person Specification

Experience

Essential

  • Experience of working with the general public
  • Disclosure Barring Service (DBS) check
  • Educated to GCSE level or equivalent
  • Excellent communication skills (written and oral)
  • Competent in the use of Office and Outlook
  • Flexible and cooperative
  • Ability to work under pressure

Desirable

  • Experience of working in a health care setting
  • Systmone user skills

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Helston Medical Centre & Porthleven Surgery

Address

Trelawney Road

Helston

Cornwall

TR13 8AU


Employer's website

https://www.helstonmedicalcentre.co.uk/ (Opens in a new tab)

Employer details

Employer name

Helston Medical Centre & Porthleven Surgery

Address

Trelawney Road

Helston

Cornwall

TR13 8AU


Employer's website

https://www.helstonmedicalcentre.co.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Operations Manager

Caroline King

caroline.king30@nhs.net

01326572637

Details

Date posted

01 September 2025

Pay scheme

Other

Salary

£12.25 an hour

Contract

Permanent

Working pattern

Full-time, Part-time

Reference number

A1413-25-0003

Job locations

Trelawney Road

Helston

Cornwall

TR13 8AU


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