Receptionist

Job description

Job responsibilities

You will be responsible for the general reception duties within the Practice and work with our established processes, policies and procedures to provide a comprehensive high-quality service and deal efficiently and courteously with patient enquiries.

Also, have excellent communication skills, a compassionate and friendly nature who can operate in a busy environment with a range of people and professions, as you will be working our clinical and administration teams.

Administration

To have a thorough knowledge of all Practice procedures.

To work in accordance with written protocols.

Processing electronic documents.

Pulling/filing notes when necessary and update as required.

Reception

Greeting and helping patients with any enquiries.

Handing completed repeat prescriptions to patients and checking names and addresses.

Covering all reception positions within the whole practice as necessary.

Appointments

Process appointment and visit requests from patients by telephone, online and in person

Computer

Registrations of new patients computer data entry and medical records.

Process patients change of address computer data and medical records

Understand the layout and significance of Practice boundary.

Process repeat prescription requests in accordance with practice guidelines.

Data entry.

Telephone

Have working knowledge of telephone system, during and after hours.

Other Tasks

Ensure building security have thorough knowledge of doors/windows/alarm. Understand fire drill and panic alarm procedure.

Stock up clinical room.

Make coffee for Doctors/colleagues.

Any other tasks allocated by senior staff

Attend all training required by the organisation.

Chaperone clinical staff when requested

Person Specification

Experience

Essential

• Excellent verbal and written communication skills with team members, patients, carers, and other healthcare professionals, with the ability to adjust communication style
• Attention to detail, able to work accurately, identifying errors quickly and easily

Desirable

• Experience of working in a medical or primary care setting
• Computer literate with an ability to use the required GP clinical systems

Qualifications

Essential

• GCSEs at grade C or equivalent (or 4-9), including English and Maths

Desirable

• Training in administration/clerical duties at NVQ level or above
• NVQ Level 2/3 in Customer Services or Health Care or related discipline

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

The Beaches Medical Centre

Address

Sussex Road

Gorleston

Great Yarmouth

Norfolk

NR31 6QB

Employer's website

https://thebeachesmedicalcentre.co.uk (Opens in a new tab)