Job summary
Holmside
Medical Group is looking to recruit enthusiastic and personable Medical Receptionist to join our split site practice, based in the west of
Newcastle.
Reception staff play an incredibly important part of our
team and are the first point of contact for our patients.
We are a friendly multi-professional team, passionate about
providing the best place-based care for our patients. We have built a good
reputation as a place to enjoy job satisfaction and develop professional skills
and experiences. Our people value the opportunity to work in a supportive
culture. By joining us now, you can play a role in shaping our organisation
that continues to put patient care first. Whatever the challenges ahead, we are
prepared to face them as one team.
We are currently welcoming applications for full-time
positions, but consideration may also be given to part-time.
Please note we anticipate a high level of applications,
and this vacancy may close early.
Main duties of the job
- To act as a welcoming and professional first point of contact for patients and organisations contacting the Practice
- Care navigate patients to the most appropriate service for their needs
- Handle patient contact via a range of routes e.g. telephone calls, emails, in person queries
- Provide a range of administrative duties
- Contribute to the smooth running of the practice
- Assist in effective communication between all members of the practice team, patients and other external agencies
See attached JD for full details
About us
The purpose of Holmside Medical
Group is to provide high quality, compassionate family GP services to the
diverse population of the West End of Newcastle. We put patients at the centre
of everything we do, reaching out to all members of our community and
recognising the unique needs, experiences, and challenges they face.
We are committed to
understanding and addressing health inequalities by listening carefully to our
patients and innovating our services to meet specific needs, particularly for
those at risk of poorer health outcomes. Through a forward thinking, flexible
team of local GPs and healthcare professionals, we strive to deliver excellent,
accessible healthcare.
By working in partnership with
our patients and community, we aim to promote equity, improve health outcomes,
and build a healthier, more inclusive community for everyone.
Job description
Job responsibilities
The successful candidate will work with the team to support the practice with general day to day running and have the ability to work to agreed protocols and procedures. Be an active member of the team and participate in the development of the practice. Work independently to complete identified projects to support the development of the practice.
Job responsibilities:
- Ensure an effective and efficient reception service is provided to all patients and visitors to the practice
- Manage the various appointments, visits and other bookings in line with agreed policies
- Deal with general telephone enquiries from patients and general public
- Manage online requests and consultations
- Utilise digital communication with patients
- Support patients in using the NHS App
- Record requests for repeat prescriptions
- Prepare repeat prescriptions
- Record and receipt of laboratory reports
- Key in patient identification data to the computer
- Register new patients and compile patient files
- Compete templates on the computer
- Record messages for clinical staff
- Clinical coding
- Manage projects with clear direction regarding expectations and outcomes.
- The above list of duties is not exhaustive and maybe adapted as deemed necessary
See attached JD for full details
Job description
Job responsibilities
The successful candidate will work with the team to support the practice with general day to day running and have the ability to work to agreed protocols and procedures. Be an active member of the team and participate in the development of the practice. Work independently to complete identified projects to support the development of the practice.
Job responsibilities:
- Ensure an effective and efficient reception service is provided to all patients and visitors to the practice
- Manage the various appointments, visits and other bookings in line with agreed policies
- Deal with general telephone enquiries from patients and general public
- Manage online requests and consultations
- Utilise digital communication with patients
- Support patients in using the NHS App
- Record requests for repeat prescriptions
- Prepare repeat prescriptions
- Record and receipt of laboratory reports
- Key in patient identification data to the computer
- Register new patients and compile patient files
- Compete templates on the computer
- Record messages for clinical staff
- Clinical coding
- Manage projects with clear direction regarding expectations and outcomes.
- The above list of duties is not exhaustive and maybe adapted as deemed necessary
See attached JD for full details
Person Specification
Personal
Essential
- Approachable with a can do attitude
- Good communicator (verbal & written) both upwards and downwards
- Ability to integrate into a well-established team
- Ability to work autonomously and initiate / self-direct own workload
- Quickly grasp new concepts and work on a self-directed basis
- Adapt to flexible working pattern and changing needs of the practice
- High level of personal presentation
- Ability to multi task and prioritise work load
Desirable
- Evidence of recent self-directed learning or development
- Experience of dealing with different population groups and/or people whos first language is not English
- Experience working in a busy and challenging environment
Skills
Essential
- Experience in primary care/NHS/caring profession.
- IT literate, including experience in using Word and Excel, email and the internet.
- Experience in using clinical software.
- Ability to understand, learn and implement administrative procedures.
- Follow instructions and work independently to complete a project.
- Understand and demonstrate excellent customer service.
- Understand the role and function of administration within a GP surgery.
- High standard of spoken and written English.
Desirable
- Previously worked in a GP surgery and familiarity with reception and administration duties.
- Formal qualification in IT (e.g. CLAIT, ECDL). Secretarial qualifications.
- Previously used EMIS.
- Customer service qualification.
Person Specification
Personal
Essential
- Approachable with a can do attitude
- Good communicator (verbal & written) both upwards and downwards
- Ability to integrate into a well-established team
- Ability to work autonomously and initiate / self-direct own workload
- Quickly grasp new concepts and work on a self-directed basis
- Adapt to flexible working pattern and changing needs of the practice
- High level of personal presentation
- Ability to multi task and prioritise work load
Desirable
- Evidence of recent self-directed learning or development
- Experience of dealing with different population groups and/or people whos first language is not English
- Experience working in a busy and challenging environment
Skills
Essential
- Experience in primary care/NHS/caring profession.
- IT literate, including experience in using Word and Excel, email and the internet.
- Experience in using clinical software.
- Ability to understand, learn and implement administrative procedures.
- Follow instructions and work independently to complete a project.
- Understand and demonstrate excellent customer service.
- Understand the role and function of administration within a GP surgery.
- High standard of spoken and written English.
Desirable
- Previously worked in a GP surgery and familiarity with reception and administration duties.
- Formal qualification in IT (e.g. CLAIT, ECDL). Secretarial qualifications.
- Previously used EMIS.
- Customer service qualification.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
.png){kind=logo}
