Job summary
Role of :PCN Administration Assistant, 24 hours per week
Closing date 15th January 2024 *extended
Previous applicants
need not apply
The PCN Administration Assistant is responsible for undertaking a wide
range of administrative duties and the provision of administrative support to
the PCN and team.
The PCN Administration Assistant will assist the PCN with their
relationships and engagement with the PCN practices and other stakeholders
across the locality to ensure a collaborative approach to service development
and delivery.
The PCN Administration Assistant will work closely with the Practice
Managers and relevant teams and practices to support network implementation and
the standardisation of agreed service changes, contracts, policies, pathways
and quality improvement.
The PCN Administration Assistant will assist the Practice Managers in
ensuring the dissemination of information across the member practices and is
tasked with supporting the administration of any shared learning events.
The PCN Administration
Assistant will support the Practice Managers in the delivery of training and
support to PCN staff.
Main duties of the job
- The following are the core responsibilities of the
PCN Administration Assistant. There may be, on occasion, a requirement to carry
out other tasks. This will be dependent upon factors such as workload and staffing
levels.
- To
process incoming and outgoing mail
- To
file and store records as required
- To
photocopy documentation as required
- To
monitor generic PCN email correspondence
- To
answer incoming phone calls, transferring calls or dealing with the callers
requests appropriately
- To
support the Practice Managers in their role
- To
support the Clinical Director with general administrative tasks as
requested
- To
support in the delivery of enhanced services and other service
requirements on behalf of the PCN
- To
participate in the management of patient complaints when requested to do
so and participate in the identification of any necessary learning brought
about through incidents and near-miss events
- To
undertake all mandatory training and induction programmes
- To
contribute to and embrace the spectrum of clinical governance
- To
attend a formal appraisal with their manager at least every 12 months.
Once a performance/training objective has been set, progress will be
reviewed on a regular basis so that new objectives can be agreed
- To
contribute to public health campaigns (e.g., flu clinics) through advice
or direct care
About us
West End Family Health Primary Care
Network
The network is made up of Cruddas Park, West Road Medical Centre and
Holmside Medical Group, we are based in the West of Newcastle. We all hold GMS
contracts and have a combined list size of 30,000 patients and use both, EMIS
Web and SystmOne clinical systems.
Our aim is to provide high quality care at the point of need to our
practice population, many of whom live in areas of high deprivation but with
strong family networks. We endeavour to anticipate needs and intervene with
preventative strategies where possible.
We have a strong team ethos within the individual practices which we
actively maintain and develop by investing in training and mentorship. The
three practices have collaborated since 2014 and have shared values. All our
staff take pride in their work, enjoy building their skills, and have built up
good relationships with patients, often over many years. The atmosphere is
relaxed yet professional.
We are clinically driven, and are known as a democratic, happy and
balanced team with good communication between clinicians and admin teams. We
are an equal opportunities employer and better health at work employer.
Job description
Job responsibilities
The following are the core responsibilities of the PCN Administration Assistant. There may be, on occasion, a requirement to carry out other tasks. This will be dependent upon factors such as workload and staffing levels.
- To process incoming and outgoing mail
- To file and store records as required
- To photocopy documentation as required
- To monitor generic PCN email correspondence
- To answer incoming phone calls, transferring calls or dealing with the callers requests appropriately
- To support the Practice Managers in their role
- To support the Clinical Director with general administrative tasks as requested
- To support in the delivery of enhanced services and other service requirements on behalf of the PCN
- To participate in the management of patient complaints when requested to do so and participate in the identification of any necessary learning brought about through incidents and near-miss events
- To undertake all mandatory training and induction programmes
- To contribute to and embrace the spectrum of clinical governance
- To attend a formal appraisal with their manager at least every 12 months. Once a performance/training objective has been set, progress will be reviewed on a regular basis so that new objectives can be agreed
- To contribute to public health campaigns (e.g., flu clinics) through advice or direct care
- To maintain a clean, tidy, effective working area at all times
- Secondary responsibilities
- In addition to the primary responsibilities, the PCN Administration Assistant may be requested to:
- Support the delivery of QOF, incentive schemes, QIPP and other quality or cost effectiveness initiatives
- Support PCN staff, providing cover during staff absences
- Undertake any tasks consistent with the level of the post and the scope of the role, ensuring that work is delivered in a timely and effective manner
- Duties may vary from time to time without changing the general character of the post or the level of responsibility
Job description
Job responsibilities
The following are the core responsibilities of the PCN Administration Assistant. There may be, on occasion, a requirement to carry out other tasks. This will be dependent upon factors such as workload and staffing levels.
- To process incoming and outgoing mail
- To file and store records as required
- To photocopy documentation as required
- To monitor generic PCN email correspondence
- To answer incoming phone calls, transferring calls or dealing with the callers requests appropriately
- To support the Practice Managers in their role
- To support the Clinical Director with general administrative tasks as requested
- To support in the delivery of enhanced services and other service requirements on behalf of the PCN
- To participate in the management of patient complaints when requested to do so and participate in the identification of any necessary learning brought about through incidents and near-miss events
- To undertake all mandatory training and induction programmes
- To contribute to and embrace the spectrum of clinical governance
- To attend a formal appraisal with their manager at least every 12 months. Once a performance/training objective has been set, progress will be reviewed on a regular basis so that new objectives can be agreed
- To contribute to public health campaigns (e.g., flu clinics) through advice or direct care
- To maintain a clean, tidy, effective working area at all times
- Secondary responsibilities
- In addition to the primary responsibilities, the PCN Administration Assistant may be requested to:
- Support the delivery of QOF, incentive schemes, QIPP and other quality or cost effectiveness initiatives
- Support PCN staff, providing cover during staff absences
- Undertake any tasks consistent with the level of the post and the scope of the role, ensuring that work is delivered in a timely and effective manner
- Duties may vary from time to time without changing the general character of the post or the level of responsibility
Person Specification
Qualifications
Desirable
- Educated to GCSE level or equivalent
- GCSE Mathematics and English (C or above)
- NVQ Level 2 in Health and Social Care
Experience
Essential
- Experience of working with the general public
Desirable
- Experience of administrative duties
- Experience of working in a healthcare setting
Skills
Essential
- Excellent communication skills (written and oral)
- Strong IT skills
- Clear, polite telephone manner
- Competent in the use of Office and Outlook
- Effective time management (planning and organising)
- Ability to work as a team member and autonomously
- Good interpersonal skills
- Problem solving and analytical skills
- Ability to follow policy and procedure
Personal qualities
Essential
- Polite and confident
- Flexible and cooperative
- Motivated
- Forward thinker
- High levels of integrity and loyalty
- Sensitive and empathetic in distressing situations
- Ability to work under pressure
Other requirements
Essential
- Flexibility to work outside of core office hours
- Disclosure Barring Service (DBS) check
Person Specification
Qualifications
Desirable
- Educated to GCSE level or equivalent
- GCSE Mathematics and English (C or above)
- NVQ Level 2 in Health and Social Care
Experience
Essential
- Experience of working with the general public
Desirable
- Experience of administrative duties
- Experience of working in a healthcare setting
Skills
Essential
- Excellent communication skills (written and oral)
- Strong IT skills
- Clear, polite telephone manner
- Competent in the use of Office and Outlook
- Effective time management (planning and organising)
- Ability to work as a team member and autonomously
- Good interpersonal skills
- Problem solving and analytical skills
- Ability to follow policy and procedure
Personal qualities
Essential
- Polite and confident
- Flexible and cooperative
- Motivated
- Forward thinker
- High levels of integrity and loyalty
- Sensitive and empathetic in distressing situations
- Ability to work under pressure
Other requirements
Essential
- Flexibility to work outside of core office hours
- Disclosure Barring Service (DBS) check
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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