Manor Medical Practice

Patient Services Manager

The closing date is 07 November 2025

Job summary

Act as the line manager for the Reception team, overseeing staff schedules, authorising overtime and leave, ensuring the effective allocation of team resources and be the manager for the practice complaints. The role requires a strategic outlook on the planning, delivery, and continuous development of patient services, with a focus on enhancing existing processes and introducing new initiatives to maintain high standards of quality and efficiency. You will also work closely with the management team to coordinate, plan, and deliver new projects and service improvements in line with the organisations policies and objectives.

The hours for this job are: 8 - 6 - Mon, Tues, Thurs and Fri, this includes a 30 minute break on three of the days and a 1 hour break on one of the days.

Main duties of the job

Ensure the effective and efficient day-to-day operation of the reception team within the organisation, across both our sites. Play an active role as part of the leadership team, promoting a culture of continuous improvement and professional development. Act as the primary point of contact for all complaints. Maintain a safe and secure environment for all patients, visitors, and staff members.

About us

Manor Medical Practice is a friendly, supportive, and forward-thinking GP surgery based in the city of Bradford. We care for a growing list of over 11,000 patients across two sites in Girlington and Allerton. Led by three GP Partners and supported by Salaried GPs, GP Registrars, and a wide multidisciplinary team including Nurses, HCAs, Pharmacist, etc. We offer a full range of primary care services. These include chronic disease management, minor surgery, family planning, maternity care, immunisations, and health screening. Manor Medical Practice is committed to promoting equality of opportunity, diversity, and inclusion in all aspects of recruitment and employment. We welcome applications from all suitably qualified individuals. We are an equal opportunities employer and actively encourage a diverse workforce that reflects the communities we serve.

Date posted

24 October 2025

Pay scheme

Other

Salary

Depending on experience

Contract

Permanent

Working pattern

Full-time

Reference number

A1399-25-0017

Job locations

195 Girlington Road

Girlington

Bradford

BD8 9PB

Allerton Health Centre

Bell Dean Road

Allerton

Bradford

West Yorkshire

BD15 7WA

Job description

Job responsibilities

Oversee the administration, prescription administration, and support operations of the practice, ensuring staff fulfil their core responsibilities.

Monitor clinic operations daily to ensure capacity is used efficiently.

Line manage the reception team, supporting staff development, providing guidance and direction, and ensuring all mandatory and relevant training (e.g. GPM courses) is up to date.

Promote a positive work environment by engaging with the reception team and supporting the physical, mental, and emotional wellbeing of all staff members.

Assist the Deputy Practice Manager with the recruitment, induction, and management of new reception staff.

Conduct receptionist appraisals as required, in collaboration with the Deputy Practice Manager.

Prepare and distribute reception staff rotas in a timely manner.

Review and update administrative and reception policies and procedures as required.

Develop, implement, and embed efficient office processes and procedures.

Provide initial guidance and advice to patients wishing to make a complaint.

Oversee and manage all complaints received by the practice, working alongside the complaints lead.

Support the Deputy Practice Manager with the management of locum and student clinics.

Lead on care home prescription issues and ordering via online systems.

Support the practice in all aspects of the online patient access software.

Actively encourage and promote the use of patient online services.

Work collaboratively with the leadership team to support continuous improvement and change initiatives.

Manage outgoing mail as required.

Communicate any job-related queries to the line manager promptly.

Be aware of and comply with the practices safeguarding procedures for children and adults, reporting concerns to the appropriate clinician when necessary.

Provide general administrative support to clinical staff as requested.

Undertake additional duties as requested by the Deputy Practice Manager or Practice Manager.

Attend practice, team, and other relevant meetings as required.

Work effectively as part of a team.