Job summary
We are currently looking for a SENIOR CARE NAVIGATOR to join our friendly team. You will work in reception within a team of 10 who have a varied level of experience. As a Senior Care Navigator you will provide training and mentoring to our apprentices and new starters, and therefore you will be need to have at least 2 years experience of working in General Practice.
You will be required to work one week of mornings from 8am to 1.15pm, and one week of afternoons from 1.15pm to 6.30pm. The total weekly hours will be 26.25 hours per week Monday to Friday.
Medical Administration and Receptionist experience in a GP Practice is necessary for the senior post. Experience of SystmOne is also required.
** SHORTLISTED APPLICANTS MUST BE AVAILABLE TO INTERVIEW ON TUESDAY 19TH DECEMBER **
Main duties of the job
The purpose of this role is to work as part of a team to meet its agreed aims and objectives within an efficient,
safe and effective working environment, ensuring that services are meeting the
needs of its registered patients and all regulatory requirements
The successful candidate should be confident, professional with excellent telephone skills and customer service with the ability to multi-task
About us
Maybush Medical Centre is located just on the outskirts of Wakefield city centre and is a busy yet friendly surgery with approximately 9000 patients. We have ample free parking and good local transport links.
The practice operates from newly refurbished purpose-built premise. We are a SystmOne site.
The Practice is an accredited training practice for student nurses, GP's and medical students and offers opportunities to progress and develop, in both clinical and non-clinical capacities.
Job description
Job responsibilities
Job Responsibilities:
- Provide training and mentoring to apprentices and new starters working within reception
- Receive, assist and direct patients in accessing the appropriate services in a courteous, efficient and effective way
- Undertake a variety of administrative duties to assist in the smooth running of the Practice
- Ensure an effective and efficient reception service is provided to patients and any other visitors to the Practice
- Issuing patient on-line access passwords
- Deal with all general enquiries, explain Practice procedures to patients
- Receive and make telephone calls as required. Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery.
- Make appointments and telephone consultations ensuring callers are directed to the appropriate healthcare professionals
- Enter requests for home visits onto SystmOne, ensuring careful recording of all relevant details
- Communicate test results appropriately being aware of confidentiality at all times
- Handle repeat prescription requests and ensure that they are ready for collection by the patient within 24 hours
- Advise patients of relevant charges for private (non NHS) services, accept payment and issue receipts for same.
- Undertake chaperone duties during clinical examinations as required
- Enter patient information on to the computer as required.
- Ensure the kitchen is kept clean and tidy and the dishes are cleaned and put away as required.
- Keep the reception area, notice-boards and leaflet dispensers tidy and free from obstructions and clutter
- Providing clerical assistance to Practice staff as required, including scanning, coding, filing and photocopying
- Ensure Practice is closed down safely at night to include closing of window and shutters
- Undertake any other additional duties appropriate to the post as requested by the Partners or Practice Business Manager.
Job description
Job responsibilities
Job Responsibilities:
- Provide training and mentoring to apprentices and new starters working within reception
- Receive, assist and direct patients in accessing the appropriate services in a courteous, efficient and effective way
- Undertake a variety of administrative duties to assist in the smooth running of the Practice
- Ensure an effective and efficient reception service is provided to patients and any other visitors to the Practice
- Issuing patient on-line access passwords
- Deal with all general enquiries, explain Practice procedures to patients
- Receive and make telephone calls as required. Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery.
- Make appointments and telephone consultations ensuring callers are directed to the appropriate healthcare professionals
- Enter requests for home visits onto SystmOne, ensuring careful recording of all relevant details
- Communicate test results appropriately being aware of confidentiality at all times
- Handle repeat prescription requests and ensure that they are ready for collection by the patient within 24 hours
- Advise patients of relevant charges for private (non NHS) services, accept payment and issue receipts for same.
- Undertake chaperone duties during clinical examinations as required
- Enter patient information on to the computer as required.
- Ensure the kitchen is kept clean and tidy and the dishes are cleaned and put away as required.
- Keep the reception area, notice-boards and leaflet dispensers tidy and free from obstructions and clutter
- Providing clerical assistance to Practice staff as required, including scanning, coding, filing and photocopying
- Ensure Practice is closed down safely at night to include closing of window and shutters
- Undertake any other additional duties appropriate to the post as requested by the Partners or Practice Business Manager.
Person Specification
Qualifications
Essential
- Good Standard of Education GCSE Grade C in English and Maths
Desirable
- Certificate in Care Navigation
Experience
Essential
- At least 2 years experience of working in General Practice
- Computer literate
- Effective use of written and verbal skills.
- Excellent communication skills.
- Good organisational skills.
- Good Telephone skills.
- Time management.
- Ability to prioritise tasks.
- A good communicator with excellent interpersonal skills, ability to contribute within a team environment.
- Sensitivity, tact and diplomacy, self motivation
- and high degree of personal integrity.
Desirable
Person Specification
Qualifications
Essential
- Good Standard of Education GCSE Grade C in English and Maths
Desirable
- Certificate in Care Navigation
Experience
Essential
- At least 2 years experience of working in General Practice
- Computer literate
- Effective use of written and verbal skills.
- Excellent communication skills.
- Good organisational skills.
- Good Telephone skills.
- Time management.
- Ability to prioritise tasks.
- A good communicator with excellent interpersonal skills, ability to contribute within a team environment.
- Sensitivity, tact and diplomacy, self motivation
- and high degree of personal integrity.
Desirable
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
