Job summary
Job Summary
The Patient Navigator is responsible for managing
incoming eConsults and ensuring patients are directed to the most appropriate
clinician or service in a timely manner. The role supports efficient
appointment utilisation by reviewing, triaging (non-clinically), and allocating
eConsults to clinicians appointment lists, while also guiding patients toward
suitable alternative services for advice and care when appropriate.
Working hours will be Tuesday 12.30-17.00, Wednesday 12.30-17.00,Thursday 08.00-17.00 & Friday 08.00-12.00. Flexibility to cover leave and sickness is required.
Main duties of the job
Key Responsibilities
eConsult Management
- Monitor and process incoming eConsult submissions daily.
- Review eConsult information to determine the appropriate clinician or service based on established protocols.
- Allocate eConsults to relevant clinicians appointment lists in line with practice guidelines and capacity.
- Ensure urgent requests are escalated promptly according to practice procedures.
- Maintain accurate documentation within the clinical system.
Patient Navigation & Signposting
- Contact patients where clarification is required.
- Advise patients on the most appropriate service for their needs (e.g. GP, nurse practitioner, pharmacist, physiotherapist, mental health services, community services).
- Provide information on self-care options and external services (e.g. community pharmacy, NHS 111, local support services).
- Support patients in understanding how to access digital and in-person services.
Administrative & Coordination Duties
- Work closely with clinicians and reception teams to manage appointment capacity.
- Ensure appointments are booked appropriately and efficiently.
- Contribute to reducing avoidable GP appointments through effective signposting.
- Maintain patient confidentiality and adhere to data protection regulations.
- Participate in team meetings and service improvement initiatives.
About us
Solent View Medical Practice cares for a population of 13000
patients.
Our Clinical team consists of GPs, Advanced Nurse
Practitioner, Nurse Prescribers, Practice Nurses, a Mental Health Nurse,
Paramedics, a Physicians Associate, HCA's and GP Assistants with an excellent
and proactive supporting team of Administrators and Receptionists.
It is the aim of our Practice to provide high quality
healthcare in a responsive, supportive, caring and courteous manner to all our
patients, with a well-trained and motivated primary health care team. We wish
to be an approachable and accessible Practice making efficient use of all the
health care resources available.
To find out more about the Practice visit our website:-
www.solentviewmedialpractice.co.uk
Job description
Job responsibilities
Key Responsibilities
eConsult Management
- Monitor and process incoming eConsult submissions daily.
- Review eConsult information to determine the appropriate clinician or service based on established protocols.
- Allocate eConsults to relevant clinicians appointment lists in line with practice guidelines and capacity.
- Ensure urgent requests are escalated promptly according to practice procedures.
- Maintain accurate documentation within the clinical system.
Patient Navigation & Signposting
- Contact patients where clarification is required.
- Advise patients on the most appropriate service for their needs (e.g. GP, nurse practitioner, pharmacist, physiotherapist, mental health services, community services).
- Provide information on self-care options and external services (e.g. community pharmacy, NHS 111, local support services).
- Support patients in understanding how to access digital and in-person services.
Administrative & Coordination Duties
- Work closely with clinicians and reception teams to manage appointment capacity.
- Ensure appointments are booked appropriately and efficiently.
- Contribute to reducing avoidable GP appointments through effective signposting.
- Maintain patient confidentiality and adhere to data protection regulations.
- Participate in team meetings and service improvement initiatives.
Job description
Job responsibilities
Key Responsibilities
eConsult Management
- Monitor and process incoming eConsult submissions daily.
- Review eConsult information to determine the appropriate clinician or service based on established protocols.
- Allocate eConsults to relevant clinicians appointment lists in line with practice guidelines and capacity.
- Ensure urgent requests are escalated promptly according to practice procedures.
- Maintain accurate documentation within the clinical system.
Patient Navigation & Signposting
- Contact patients where clarification is required.
- Advise patients on the most appropriate service for their needs (e.g. GP, nurse practitioner, pharmacist, physiotherapist, mental health services, community services).
- Provide information on self-care options and external services (e.g. community pharmacy, NHS 111, local support services).
- Support patients in understanding how to access digital and in-person services.
Administrative & Coordination Duties
- Work closely with clinicians and reception teams to manage appointment capacity.
- Ensure appointments are booked appropriately and efficiently.
- Contribute to reducing avoidable GP appointments through effective signposting.
- Maintain patient confidentiality and adhere to data protection regulations.
- Participate in team meetings and service improvement initiatives.
Person Specification
Qualifications
Essential
- GCSE Mathematics & English (C or above) or equivalent
Experience
Essential
- Strong communication and interpersonal skills.
- Ability to work within protocols and exercise sound judgement.
- Excellent organisational skills and attention to detail.
- IT proficiency and experience using clinical systems.
Desirable
- Experience in a healthcare, GP practice, or patient-facing administrative role.
- Good understanding of primary care services.
- Experience handling eConsult or digital triage systems.
- Knowledge of local community and voluntary services.
- Customer service or care navigation training.
Key Skills
Desirable
- Clear verbal and written communication
- Ability to prioritise workload
- Problem-solving within defined parameters
- Empathy and patient-centred approach
- Team collaboration
Person Specification
Qualifications
Essential
- GCSE Mathematics & English (C or above) or equivalent
Experience
Essential
- Strong communication and interpersonal skills.
- Ability to work within protocols and exercise sound judgement.
- Excellent organisational skills and attention to detail.
- IT proficiency and experience using clinical systems.
Desirable
- Experience in a healthcare, GP practice, or patient-facing administrative role.
- Good understanding of primary care services.
- Experience handling eConsult or digital triage systems.
- Knowledge of local community and voluntary services.
- Customer service or care navigation training.
Key Skills
Desirable
- Clear verbal and written communication
- Ability to prioritise workload
- Problem-solving within defined parameters
- Empathy and patient-centred approach
- Team collaboration
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
