General Practice Receptionist

Gateway Primary Care CIC

Information:

This job is now closed

Job summary

Gateway Primary Care is looking to appoint a receptionist / administrator to work across our 3 surgeries in Central Rotherham, Rawmarsh and Canklow. Part time hours available between 18 and 24 hours per week.

We are looking for a hardworking and enthusiastic individual who can provide a high standard of administrative support. GP practice experience with SystmOne is desirable but not essential as training will be provided. A flexible approach to working is essential. The opening hours range between 8am and 6:30pm. Candidates must be flexible to cover annual leave and absence where necessary.

Please call 01709 373371 or email roccg.gatewayprimarycare@nhs.net for an application form.

Main duties of the job

The post requires undertaking a wide range of reception duties and the provision of general support to the multidisciplinary team. Duties can include but are not limited to, greeting and directing patients, effective use of the appointment system, booking appointments, processing of information and assisting patients as required. To act as the central point of contact for patients, the distribution of information, messages and enquiries for the clinical team, liaising with multidisciplinary team members and external agencies such as secondary care and community service providers.

About us

Gateway Primary Care CIC operates three surgeries within Rotherham; The Gate Surgery, Rotheham town centre, Canklow Road Surgery, Canklow and Rosehill Surgery, Rawmarsh.

Date posted

09 August 2024

Pay scheme

Other

Salary

Depending on experience

Contract

Permanent

Working pattern

Part-time

Reference number

A1388-24-0002

Job locations

Chatham House

Chatham Street

Rotherham

South Yorkshire

S65 1DJ


Canklow Road

Rotherham

South Yorkshire

S60 2JH


Doncaster Gate

Rotherham

South Yorkshire

S65 1DJ


Rosehill Road

Rawmarsh

Rotherham

South Yorkshire

S62 7BT


Job description

Job responsibilities

The following are the core responsibilities of the receptionist. There may be on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels:

a. Maintaining and monitoring the practice appointment system

b. Process personal, telephone and e-requests for appointments

c. Answer incoming phone calls, transferring calls or dealing with the callers request appropriately

d. Signpost patients to the correct service (Care Navigation).

e. Initiating contact with and responding to, requests from patients, team members and external agencies

f. Read code data on SytemOne

g. Photocopy documentation as required

h. Data entry of new and temporary registrations and relevant patient information as required

i. Input data into the patient’s healthcare records as necessary

j. Direct requests for information i.e. SAR, insurance / solicitors letters and DVLA forms to the administrative team

k. Manage all queries as necessary in an efficient manner

l. Carry out system searches as requested

m. Maintain a clean, tidy, effective working area at all times

n. Monitor and maintain the reception area and notice boards

o. Support all clinical staff with general tasks as requested

Job description

Job responsibilities

The following are the core responsibilities of the receptionist. There may be on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels:

a. Maintaining and monitoring the practice appointment system

b. Process personal, telephone and e-requests for appointments

c. Answer incoming phone calls, transferring calls or dealing with the callers request appropriately

d. Signpost patients to the correct service (Care Navigation).

e. Initiating contact with and responding to, requests from patients, team members and external agencies

f. Read code data on SytemOne

g. Photocopy documentation as required

h. Data entry of new and temporary registrations and relevant patient information as required

i. Input data into the patient’s healthcare records as necessary

j. Direct requests for information i.e. SAR, insurance / solicitors letters and DVLA forms to the administrative team

k. Manage all queries as necessary in an efficient manner

l. Carry out system searches as requested

m. Maintain a clean, tidy, effective working area at all times

n. Monitor and maintain the reception area and notice boards

o. Support all clinical staff with general tasks as requested

Person Specification

Qualifications

Essential

  • Educated to GCSE level or equivalent

Desirable

  • GCSE Mathematics & English (C or above)
  • AMSPAR Receptionists Qualification
  • NVQ Level 2 in Health and Social Care

Experience

Essential

  • Experience of working with the general public

Desirable

  • Experience of administrative duties
  • Experience of working in a health care setting
Person Specification

Qualifications

Essential

  • Educated to GCSE level or equivalent

Desirable

  • GCSE Mathematics & English (C or above)
  • AMSPAR Receptionists Qualification
  • NVQ Level 2 in Health and Social Care

Experience

Essential

  • Experience of working with the general public

Desirable

  • Experience of administrative duties
  • Experience of working in a health care setting

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Gateway Primary Care CIC

Address

Chatham House

Chatham Street

Rotherham

South Yorkshire

S65 1DJ


Employer's website

https://www.gatewayprimarycare.co.uk/ (Opens in a new tab)

Employer details

Employer name

Gateway Primary Care CIC

Address

Chatham House

Chatham Street

Rotherham

South Yorkshire

S65 1DJ


Employer's website

https://www.gatewayprimarycare.co.uk/ (Opens in a new tab)

For questions about the job, contact:

Performance Manager

Beverley Harrison

roccg.gatewayprimarycare@nhs.net

01709373371

Date posted

09 August 2024

Pay scheme

Other

Salary

Depending on experience

Contract

Permanent

Working pattern

Part-time

Reference number

A1388-24-0002

Job locations

Chatham House

Chatham Street

Rotherham

South Yorkshire

S65 1DJ


Canklow Road

Rotherham

South Yorkshire

S60 2JH


Doncaster Gate

Rotherham

South Yorkshire

S65 1DJ


Rosehill Road

Rawmarsh

Rotherham

South Yorkshire

S62 7BT


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