Job summary
Care coordinator required for a busy GP Surgery in Harrow. Experience is essential. We are looking for reliable, conscientious, hard working candidate to join our friendly/busy team.
You will provide positive, professional and compassionate services at all times.
Ideally, we need a candidate to be fully computer literate with good communication skills and EMIS web trained.
You will be required to work extra hours when colleagues are absent due to sickness or holiday
You will have the option to be enrolled in the NHS Pension scheme
Jog Types: Full time. Permanent
Salary : Depending on experience
Main duties of the job
- Assisting service users and allied healthcare professionals in a courteous, efficient and effective manner.
- To be responsible for undertaking a wide range of administrative duties including registering patients, booking appointments, ensuring all information is managed correctly, filed and followed up accordingly.
- To act as the focal point of contact and be responsible for the dissemination of information, messages and enquiries for the medical team.
- Liaising with multidisciplinary team members, other health professionals and staff within the practice.
- Project a positive and friendly image to patients and other visitors, either in person, via the telephone or via electronic services (such as email, Patient Access and Anima Access)
About us
At Roxborune Medical Centre, we pride ourselves on being friendly, forward thinking, and patient-centred practice serving deverse community in Harrow. We are well established, high perfoming GP Surgery with strong commitment to deleivering primary care throug innovation, collaboration, and compassion.
Job description
Job responsibilities
The following duties form the core responsibilities of this role. Other tasks may also be required depending on workload, staffing, and the needs of the practice.
- Greet all patients and visitors, in person or by telephone, politely and professionally.
- Handle telephone calls, transfer as appropriate, and take/deliver accuratemessages.
- Manage patient queries; liaise with clinicians, and arrange/cancel/follow up appointments, including home visit requests.
- Record and update patient information, process prescriptions, medical reports, fees, and requests.
- Support clinicians as needed, including arranging interpreters, preparing/maintaining clinical rooms, and general housekeeping.
- Deal with urgent patient needs promptly and fairly, explain practice arrangements to new or temporary patients, and hand out repeat prescriptions.
- Ensure security and safety of the premises, performing opening and closing procedures, checks, and lockdown.
- Monitor and action reception/admin inboxes, Anima tasks, and practice emails.
- Process prescriptions accurately, manage patient records, new registrations,referrals, test results, hospital letters, and coding.
- Scan, file, distribute, and manage correspondence and documentation
- Provide test results where appropriate, advise on non-NHS work, issue receipts for payments, and record monies received.
- Run clinical searches, audits, recalls, and appointment monitoring, and maintain data for public health targets.
- Maintain confidentiality, health & safety, and follow practice policies and protocols at all times.
- Assist with fire safety, legionella checks, and other practice checks as required.
- Act as chaperone when needed, restock consulting rooms, cover colleagues duties during absence, and support with refreshments and general office tasks.
- Complete and keep up to date with mandatory training.
Job description
Job responsibilities
The following duties form the core responsibilities of this role. Other tasks may also be required depending on workload, staffing, and the needs of the practice.
- Greet all patients and visitors, in person or by telephone, politely and professionally.
- Handle telephone calls, transfer as appropriate, and take/deliver accuratemessages.
- Manage patient queries; liaise with clinicians, and arrange/cancel/follow up appointments, including home visit requests.
- Record and update patient information, process prescriptions, medical reports, fees, and requests.
- Support clinicians as needed, including arranging interpreters, preparing/maintaining clinical rooms, and general housekeeping.
- Deal with urgent patient needs promptly and fairly, explain practice arrangements to new or temporary patients, and hand out repeat prescriptions.
- Ensure security and safety of the premises, performing opening and closing procedures, checks, and lockdown.
- Monitor and action reception/admin inboxes, Anima tasks, and practice emails.
- Process prescriptions accurately, manage patient records, new registrations,referrals, test results, hospital letters, and coding.
- Scan, file, distribute, and manage correspondence and documentation
- Provide test results where appropriate, advise on non-NHS work, issue receipts for payments, and record monies received.
- Run clinical searches, audits, recalls, and appointment monitoring, and maintain data for public health targets.
- Maintain confidentiality, health & safety, and follow practice policies and protocols at all times.
- Assist with fire safety, legionella checks, and other practice checks as required.
- Act as chaperone when needed, restock consulting rooms, cover colleagues duties during absence, and support with refreshments and general office tasks.
- Complete and keep up to date with mandatory training.
Person Specification
Qualifications
Essential
- Good standard of education with excellent literacy and
- numeracy skills
- Experience Essential Desirable
- Computer literate with excellent keyboard skills
- Use of clinical system software (e.g. EMIS)
- GP Practice experience
- Care coordinator / Customer Care experience
Desirable
- An enquiring mind with a willingness to learn new skills and procedures
- Ability to organize own tasks and work systematically
- Working knowledge of Microsoft applications
- Excellent communicator both verbally and written demonstrated with people at all levels and in all circumstances
- Ability to respect confidentiality at all times
- Knowledge & Understanding
- Demonstrate an understanding and commitment to good standards of patient care
- Sensitive to the concerns of others without being disproportionately influenced by them
- Self-starter, able to work on own initiative, following set procedures and protocols
- Flexible in approach to work and ability to cover colleagues during leave/ busy periods
Person Specification
Qualifications
Essential
- Good standard of education with excellent literacy and
- numeracy skills
- Experience Essential Desirable
- Computer literate with excellent keyboard skills
- Use of clinical system software (e.g. EMIS)
- GP Practice experience
- Care coordinator / Customer Care experience
Desirable
- An enquiring mind with a willingness to learn new skills and procedures
- Ability to organize own tasks and work systematically
- Working knowledge of Microsoft applications
- Excellent communicator both verbally and written demonstrated with people at all levels and in all circumstances
- Ability to respect confidentiality at all times
- Knowledge & Understanding
- Demonstrate an understanding and commitment to good standards of patient care
- Sensitive to the concerns of others without being disproportionately influenced by them
- Self-starter, able to work on own initiative, following set procedures and protocols
- Flexible in approach to work and ability to cover colleagues during leave/ busy periods
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
