Job summary
We are looking for a full-time Receptionist/ Administrator to join our thriving multidisciplinary team providing support to our service users in both receptionist and administration functions. This is a rewarding role which will enable the individual to help keep our community healthy and safe.
This is a challenging role for which we require a self-starter, someone who is looking for a fast paced working environment.
*Harrow/ nearby Harrow based candidates preferred*
*This is a full-time position on-site, Monday Friday*
Main duties of the job
The receptionist/ administrator must be able to work independently and as part of the wider team. They should be able to build a rapport with patients, provide services in a timely and efficient manner and complete all functions to a high standard.
The candidate must (this list is not exhaustive):
- be able to communicate effectively and empathetically in person, over the phone and via electronic means
- be proficient with computers in order to complete administrative functions
- be willing to adapt, develop and learn in an ever-changing NHS landscape
- be able to work proactively, using their own initiative including being able to prioritise and manage their workload
- be able to remain calm and focused under pressure
About us
Roxbourne Medical Centre is a purpose-built medical centre providing safe and effective healthcare for over 7,400 of its local residents. In addition to our in-house services, we provide a large range of services to the residents of Harrow.
We are proud of the diverse skill set and experience held by our staff. We have a friendly, helpful and supportive team comprised of GPs, GP Registrars, Nurses, HCAs, other allied professionals and clerical staff.
We are dedicated to our patients and regularly conduct reviews our services and appointments to increase access to medical care. We welcome new ideas, suggestions and feedback from patients and staff to ensure our services operate to the highest standards.
Job description
Job responsibilities
- To ensure that all visitors and telephone callers to the practice are greeted
professionally.
- To ensure all telephone calls are managed appropriately.
- To manage the flow of patients arriving at the reception desk, for appointments,
prescriptions or queries.
- To ensure the clinical staffs receive medical records as requested.
- To have a thorough knowledge of all practice policies and procedures
- Provide administrative support for clinical staff.
- Dealing with patient enquiries efficiently and courteously.
- The receiving and recording of telephone messages taking appropriate action
- Making appointments on EMIS, by processing appointment requests for
today, future appointments from patients in person and on the telephone.
- Dealing with all telephone queries/requests from patients, and acting as liaison
with the Doctors/Nurses as necessary. Pulling and filing medical records as
necessary.
- Processing repeat prescriptions and filing for collection within 48 hours.
- Filing patient records and correspondence.
- Registering new patients following the Registration Protocol.
- Scanning of documents onto the medical system. All scanning should be
cleared daily
- To send letters to patients as necessary.
Job description
Job responsibilities
- To ensure that all visitors and telephone callers to the practice are greeted
professionally.
- To ensure all telephone calls are managed appropriately.
- To manage the flow of patients arriving at the reception desk, for appointments,
prescriptions or queries.
- To ensure the clinical staffs receive medical records as requested.
- To have a thorough knowledge of all practice policies and procedures
- Provide administrative support for clinical staff.
- Dealing with patient enquiries efficiently and courteously.
- The receiving and recording of telephone messages taking appropriate action
- Making appointments on EMIS, by processing appointment requests for
today, future appointments from patients in person and on the telephone.
- Dealing with all telephone queries/requests from patients, and acting as liaison
with the Doctors/Nurses as necessary. Pulling and filing medical records as
necessary.
- Processing repeat prescriptions and filing for collection within 48 hours.
- Filing patient records and correspondence.
- Registering new patients following the Registration Protocol.
- Scanning of documents onto the medical system. All scanning should be
cleared daily
- To send letters to patients as necessary.
Person Specification
Personal Qualities
Essential
- An enquiring mind with a willingness to learn new skills and procedures Ability to organise own tasks and work systematically Working knowledge of Microsoft applications Excellent communicator both verbally and written demonstrated with people at all levels and in all circumstances Ability to respect confidentiality at all times
Experience
Essential
- Computer literate with excellent keyboard skills Reception/ Customer Care experience
Desirable
- Use of clinical system software (e.g. EMIS) GP Practice experience
Qualifications
Essential
- Good standard of education with excellent literacy and numeracy skills
Skills
Essential
- An enquiring mind with a willingness to learn new skills and procedures Ability to organise own tasks and work systematically Working knowledge of Microsoft applications Excellent communicator both verbally and written demonstrated with people at all levels and in all circumstances Ability to respect confidentiality at all times
Person Specification
Personal Qualities
Essential
- An enquiring mind with a willingness to learn new skills and procedures Ability to organise own tasks and work systematically Working knowledge of Microsoft applications Excellent communicator both verbally and written demonstrated with people at all levels and in all circumstances Ability to respect confidentiality at all times
Experience
Essential
- Computer literate with excellent keyboard skills Reception/ Customer Care experience
Desirable
- Use of clinical system software (e.g. EMIS) GP Practice experience
Qualifications
Essential
- Good standard of education with excellent literacy and numeracy skills
Skills
Essential
- An enquiring mind with a willingness to learn new skills and procedures Ability to organise own tasks and work systematically Working knowledge of Microsoft applications Excellent communicator both verbally and written demonstrated with people at all levels and in all circumstances Ability to respect confidentiality at all times
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
