Patient Advisor Team Member

Job description

Job responsibilities

Job Summary:

To provide patient support for telephony/reception and assist with the registration service and

To provide patient support for telephony/reception and assist with the registration service and

administrative support and services to all members of the practice team.

Job responsibilities:

Telephony, Appointments and General Duties

• Receive telephone calls, ensuring accurate documentation of requests from patients for appointments and general enquiries.
• Provide a full reception service across both sites, greeting patients, providing information, receiving samples and booking these in, signposting and answering general queries.
• Record visits accurately on telephone triage screen and ensure the allocated visiting Doctor receives these requests in person or by phone.
• Process Klinik Forms received from patients, directing to the appropriate staff member/clinician in accordance with practice policy.
• Ensure total familiarity with all appointment systems including regular and incidental variations.
• Book appointments and recalls ensuring sufficient information is recorded to enable retrieval of the medical record.
• Use the Office computer system to access patient details and where necessary contact patients / authorised personnel as required ensuring all actions are documented.
• Record and relay messages to other members of the Practice Team.
• Action requests to other healthcare professionals / organisations (photocopying details where appropriate).
• At the clinicians request liaise with other agencies on behalf of the Doctors.
• Order transport via the Ambulance Service as requested.
• Maintain a clean and tidy workplace, including computer / telephone hygiene.

Management of medical records / patient registrations

• Registration Clerk: duties to include obtaining and documenting full details of patients requesting to register in conjunction with the NHS England Patient Registration Standard Operating Principals for Primary Medical Care (General Practice), this may include permanent, temporary, and immediate and necessary patients plus private patients as required.

Document scanning

Scanning Documents into patients records using standard practice procedures - as needed

Administrative support

Provide administrative support to members of the primary health care team in the following areas as required ensuring appropriate practice records are kept up to date.

• Opening & closure of Practice premises ensuring security at all times - including operation of alarm.
• Taking minutes at meetings as required and producing these minutes in an appropriate electronic format.

Person Specification

Experience

Essential

• Experience of working in an office setting
• Experience of dealing with public enquiries

Desirable

• Experience of working in primary care
• Experience of working in a GP practice

Qualifications

Essential

• GCSE grade A to C in English and Maths

Desirable

• Administration or similar qualifications desirable

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Bosvena Health

Address

Bell Lane

Bodmin

Cornwall

PL31 2JJ

Employer's website

https://www.bosvenahealth.co.uk/ (Opens in a new tab)