Job responsibilities
Practice Operation and Development
Attend ICB meetings, taking responsibility for implementing actions agreed by partners that add value to the partnership
Support the partners by contributing to and reviewing progress against the targets and partnership strategy, taking remedial action as agreed by the partners
Implement care pathway processes and evaluate effectiveness
Act as the focal point of contact for secondary/tertiary care providers in the absence of GPs
Continually seek ways to contribute to the development of the practice by identifying new services or alternative means of delivering existing services
Maintain standards within the practice to ensure that clinical effectiveness compliance and audits results are achieved
Manage resource allocation, review available resources against competing demand and make evidence-based recommendations where needed
Manage complaints
Manage the Patient Participation Group (PPG)
Partnership Issues and Population Care
Attend partnership meetings to present and address non-clinical issues related to the practice
Monitor compliance of practice systems as outlined in the partnership agreement
Review reports on practice service performance indicators and agree changes to services provided ensuring full consultation with clinicians
Human Resources
Manage human resources to ensure the smooth running of the practice
Conduct regular staff meetings to identify opportunities for development and cascade information on the performance of the practice
Monitor effectiveness of staff meetings and evaluate actions implemented
Effectively schedule resources to meet workload demand
Manage the recruitment process and workforce planning for the practice, conducting recruitment and selection for all staff.
Evaluate training and development needs for all non-clinical staff and propose development plans
Implement and update employment policies and procedures to ensure compliance with statutory requirements
Manage the discipline and grievance procedure in conjunction with GPs for all staff below partnership level ensuring fairness and equity at all times
Conduct staff appraisals with all non-clinical staff and support GPs in managing the appraisal process for GPs and clinical staff
Identify performance issues among non-clinical staff and implement performance improvement plans as appropriate
Develop an awareness of individuals personal needs and provide pastoral support to minimise any adverse impact on the practice
Health and Safety
Conduct and review risk assessments and ensure all activities are conducted in accordance with statutory requirements
Oversee staff training on matters of health and safety
Financial Management
Understand how the contracts deliver the finance and ensure the practice maximises its potential
Establish appropriate systems and monitor targets, identify income generation opportunities and report under performance
Understand and validate claims and produce invoices, including for service charges
Work with the Business Manager to ensure sound management of the finances of the practice
CQC
Support CQC Registered Manager to comply with all CQC requirements
Risk Management
Take responsibility for implementing procedures to safeguard confidentiality and ensure compliance with statute and other guidelines
Investigate breaches in confidentiality and implement remedial action, which may include re-training staff
Oversee staff training on matters of risk assessment and ensure it is conducted in line with statutory requirements
Premises and Facilities Management
Ensure that the premises, facilities and equipment are well maintained with appropriate monitoring systems and that procedures are in place.
Information Technology
Plan, implement and oversee information flow systems for the practice to ensure that patients records are stored appropriately
Ensure data integrity and consistency by monitoring and training staff on data entry and data retrieval issues
Negotiate service contract for all IT systems and forecast upgrades as needed
Ensure all systems housekeeping and protocols are adhered to
Training Practice
Maintain the practice status as a Training Practice
Primary Care Network (PCN)
Support the GP Federation and PCN to deliver patient services
Equality and Diversity
The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:
- Acting in a way that recognizes the importance of peoples rights, interpreting them in a way that is consistent with Practice procedures and policies, and current legislation
- Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues
- Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.
Personal/Professional Development
The post-holder will participate in any training programme implemented by the Practice as part of this employment, such training to include:
- Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development
- Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work
Quality
The post-holder will strive to maintain quality within the Practice and will:
- Alert other team members to issues of quality and risk
- Assess their own performance and take accountability for own actions, either directly or under supervision
- Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance
- Work effectively with individuals in other agencies to meet patients needs
- Effectively manage own time, workload and resources
Contribution to the Implementation of Services
The post-holder will:
- Apply Practice policies, standards and guidance
- Discuss with other members of the team how the policies, standards and guidelines will affect their own work
- Participate in audit where appropriate
