Job summary
The prescription clerk provides support to our
GPs and allied health professionals in the receipt and preparation of repeat
prescriptions for our 30,000 patient PCN. You will be the main point of contact
for patient enquires about their prescriptions, so resilience is important. You
will be liaising on sensitive medical information, so a caring customer service
communication style is essential.
To thrive in the role, you will enjoy the
challenge of lots of moving parts that will require you to use your exceptional
organisational and prioritising skill, combined with top level attention to
detail. Problem solving on a day-to-day basis on issues relating to your work,
you will also enjoy working closely as a team to ensure daily priorities are
delivered. Patients expect a high level of service and outstanding customer
service, so working as a team to meet and manage these expectations is
important.
Main duties of the job
Duties will include
coordinating and preparing repeat prescriptions for our patients, data entry
onto patient records. Electronic & paper issuing of medication as well as
patient and pharmacy liaison. The tasks and responsibilities to be undertaken
may include any of the items on the following list, dependent on current and
evolving practice workload and staffing levels.
About us
Due to someone retiring, Market Harborough & Bosworth Partnership is excited to announce that we are recruiting Prescription Clerk to join our friendly team. Market Harborough Medical Centre will be the main location of the job and is situated within walking distance of a bustling town centre. We are the largest GP surgery in South Leicestershire, operating out of three sites: Market Harborough Medical Centre, Husbands Bosworth Medical Centre and St Luke's Treatment Centre. We have 34,000 patients and 10 care homes. We have a supportive organisational culture that champions continuous learning and development of all staff. All staff are provided with an extensive induction period where they meet different teams across the business and learn how we work. We are a forward-thinking surgery that listens to feedback and acts on it, improving and updating our processes to ensure we continuously strive to deliver high-quality patient care. We provide our staff with several wellbeing initiatives such as an employee assistance programme and monthly wellbeing treats such as book vouchers and cakes. We host parties in both summer and Christmas time for all staff.
Job description
Job responsibilities
- Work with our GP's to provide a responsive repeat prescription service.
- Deliver the technical and physical aspects of prescription preparations to ensure safe prescribing of medicines.
- Deliver an efficient prescription service and ensure service target are met and errors minimised.
- Comply with legal and professional requirements and accepted guidance with safe systems of work for re-authorising repeat prescriptions.
- Liaise with Pharmacies on the supply of prescribed medicines, alerting clinicians on any supply issues and forwarding information on alternatives available.
- Expedite urgent prescriptions to maintain a safe and responsive service to patients.
- Respond to enquiries from patients, carers, allied health professionals and secondary care in a courteous timely and efficient manner by telephone, letter, email or face to face and maintain precise records of communications.
- Provide an efficient administration service as part of a team to ensure the smooth running of the prescription service.
- Ensure patient information is kept up to date, secure and confidential. Maintaining accurate patient data in accordance with reporting requirements.
- Bring any queries to the attention of the relevant prescriber or duty doctor, including over usage and review dates not adhered to.
- On the GP's instruction inactivate medicines that have never been used or have not been issued for a specified time, maintaining accurate and up to date medical data.
- Liaise and build good relationships with internal and external pharmacy services as necessary to resolve queries and enable the prescription service.
- Escalate any problems to your line manager that you may need support with.
- Provide cover for other members of your team during periods of sickness or annual leave, remaining flexible and responsive to the needs of the business.
- Undertake training as required to support a safe and efficient service.
Job description
Job responsibilities
- Work with our GP's to provide a responsive repeat prescription service.
- Deliver the technical and physical aspects of prescription preparations to ensure safe prescribing of medicines.
- Deliver an efficient prescription service and ensure service target are met and errors minimised.
- Comply with legal and professional requirements and accepted guidance with safe systems of work for re-authorising repeat prescriptions.
- Liaise with Pharmacies on the supply of prescribed medicines, alerting clinicians on any supply issues and forwarding information on alternatives available.
- Expedite urgent prescriptions to maintain a safe and responsive service to patients.
- Respond to enquiries from patients, carers, allied health professionals and secondary care in a courteous timely and efficient manner by telephone, letter, email or face to face and maintain precise records of communications.
- Provide an efficient administration service as part of a team to ensure the smooth running of the prescription service.
- Ensure patient information is kept up to date, secure and confidential. Maintaining accurate patient data in accordance with reporting requirements.
- Bring any queries to the attention of the relevant prescriber or duty doctor, including over usage and review dates not adhered to.
- On the GP's instruction inactivate medicines that have never been used or have not been issued for a specified time, maintaining accurate and up to date medical data.
- Liaise and build good relationships with internal and external pharmacy services as necessary to resolve queries and enable the prescription service.
- Escalate any problems to your line manager that you may need support with.
- Provide cover for other members of your team during periods of sickness or annual leave, remaining flexible and responsive to the needs of the business.
- Undertake training as required to support a safe and efficient service.
Person Specification
Qualifications
Essential
- Good IT Skills
- Reliable, trustworthy and conscientious.
- Polite and good mannered.
- Smart and well presented.
- Enthusiastic & self-starter.
- Excellent attention to detail.
- Excellent customer service skills.
- Excellent verbal and written communication skills.
- Problem solving skills.
- Ability to work unsupervised.
- Ability to manage time and workload.
- Ability to multitask.
- Ability to work under pressure with a professional and effective approach.
- Able to work within a multi-skilled team.
- Ability to concentrate for extended periods of time.
- Ability to maintain confidentiality.
- Willingness to work additional hours to support other staff.
- Ability to manage time and workload.
Desirable
- Previous knowledge of EMIS.
- Previous experience as a Prescription Clerk.
- Flexible approach to duties and working pattern.
- Able to show a proactive approach to deliver an excellent service.
Person Specification
Qualifications
Essential
- Good IT Skills
- Reliable, trustworthy and conscientious.
- Polite and good mannered.
- Smart and well presented.
- Enthusiastic & self-starter.
- Excellent attention to detail.
- Excellent customer service skills.
- Excellent verbal and written communication skills.
- Problem solving skills.
- Ability to work unsupervised.
- Ability to manage time and workload.
- Ability to multitask.
- Ability to work under pressure with a professional and effective approach.
- Able to work within a multi-skilled team.
- Ability to concentrate for extended periods of time.
- Ability to maintain confidentiality.
- Willingness to work additional hours to support other staff.
- Ability to manage time and workload.
Desirable
- Previous knowledge of EMIS.
- Previous experience as a Prescription Clerk.
- Flexible approach to duties and working pattern.
- Able to show a proactive approach to deliver an excellent service.
