Patient Services Advisor - Husbands Bosworth

Market Harborough & Bosworth Partnership

Information:

This job is now closed

Job summary

We require full/part-time Patient Services Advisors to work in our busy reception department at Husbands Bosworth Medical Centre.

Candidates must have previous experience in a similar role and be able to demonstrate excellent telephone manner and customer service skills, plus the ability to work as part of a team.

Main duties of the job

Duties include managing patient telephone calls, responding to enquiries and carrying out a variety of administrative tasks.

Applicants will have:

Experience in a busy customer facing environment

Excellent telephone manner

Excellent written and verbal communication

Highly organised, methodical and logical

Positive and proactive approach to work

Confident on the telephone

English and Maths GCSE pass or equivalent

About us

Our team of Receptionists and Patient Services Advisors are the first point of contact when patients call the surgery. It is a busy department overseen by Supervisors and Reception Managers who are always on hand to advise and help when needed.

The team aim to provide a high quality, professional reception and administrative service to the patients, doctors, colleagues and all health service professionals.

Date posted

21 October 2024

Pay scheme

Other

Salary

£10.94 to £11.56 an hour

Contract

Permanent

Working pattern

Full-time, Part-time

Reference number

A1377-24-0031

Job locations

Husbands Bosworth Medical Centre

1 Marsh Drive

Husbands Bosworth

Lutterworth

Leicestershire

LE17 6PU


Job description

Job responsibilities

Communicate clearly with patients/carers and relatives about their presenting condition and subsequent appointment with a clinician.

Demonstrate excellent interpersonal, verbal and written communication skills.

Work collaboratively with all colleagues and outside agencies.

Awareness of data protection issues.

Job description

Job responsibilities

Communicate clearly with patients/carers and relatives about their presenting condition and subsequent appointment with a clinician.

Demonstrate excellent interpersonal, verbal and written communication skills.

Work collaboratively with all colleagues and outside agencies.

Awareness of data protection issues.

Person Specification

Qualifications

Essential

  • English and Maths GCSE pass or equivalent
  • Microsoft office basic level.

Desirable

  • Customer services - NVQ

Experience

Essential

  • Experience in a busy customer facing environment
  • Excellent telephone manner
  • Excellent written and verbal communication
  • Highly organised, methodical and logical
  • Positive and proactive approach to work
  • Confident on the telephone
  • English and Maths GCSE pass or equivalent
Person Specification

Qualifications

Essential

  • English and Maths GCSE pass or equivalent
  • Microsoft office basic level.

Desirable

  • Customer services - NVQ

Experience

Essential

  • Experience in a busy customer facing environment
  • Excellent telephone manner
  • Excellent written and verbal communication
  • Highly organised, methodical and logical
  • Positive and proactive approach to work
  • Confident on the telephone
  • English and Maths GCSE pass or equivalent

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Market Harborough & Bosworth Partnership

Address

Husbands Bosworth Medical Centre

1 Marsh Drive

Husbands Bosworth

Lutterworth

Leicestershire

LE17 6PU


Employer's website

https://www.mh-bp.co.uk/ (Opens in a new tab)

Employer details

Employer name

Market Harborough & Bosworth Partnership

Address

Husbands Bosworth Medical Centre

1 Marsh Drive

Husbands Bosworth

Lutterworth

Leicestershire

LE17 6PU


Employer's website

https://www.mh-bp.co.uk/ (Opens in a new tab)

For questions about the job, contact:

HR Assistant

Aoife Patel

aoife.patel1@nhs.net

Date posted

21 October 2024

Pay scheme

Other

Salary

£10.94 to £11.56 an hour

Contract

Permanent

Working pattern

Full-time, Part-time

Reference number

A1377-24-0031

Job locations

Husbands Bosworth Medical Centre

1 Marsh Drive

Husbands Bosworth

Lutterworth

Leicestershire

LE17 6PU


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