Receptionist

Job description

Job responsibilities

JOB DESCRIPTION

Job Title: PRACTICE RECEPTIONIST

Responsible to: GENERAL PRACTITIONER/PRACTICE MANAGER/

TEAM LEADER.

This is a responsible position demanding a person of high calibre and integrity.

Flexible working hours are a must for this position depending on the needs of the Practice

DUTIES

1. Restore telephone, switch on computer and printer..

2. Responsible for receiving patients, checking appointments and making

appointments.

3. Extraction of medical records when required.

4. File records away.

5. Register patients and provide information or practice Business card.

6. Maintain age/sex register on the computer.

7. Receive incoming calls and ensure messages are passed on to the doctors or nurses.

8. Record requests for home visits and extract medical records / computer printout ready for doctor.

9. Repeat prescriptions

11. Scan post onto computer system and distribute via Docman

12. Keep reception area tidy for incoming colleagues.

13. Handover information regarding unsolved or urgent problems for next session.

Continued......

14. Make tea or coffee for doctors and staff.

15. Availability to help in other areas when required.

16. After evening surgery lock away all prescriptions, medical certificates, etc. Switch off computers and printer and initiate the computer links back up programme on the computer in the main office.

17. Action emails that come in to Ashcroft surgery reception and your own NHS emails.

18. Admin tasks as requested by GPs / Emis

19. Any other Ad hoc duties as assigned.

20. Mandatory training is required ie: IRIS, Chaperone, Conflict Resolution, Safeguarding to Level 2

Summarising staff only:

21. Summarise all new patients notes.

Receptionists with extra office duties only:

22. Type clinical letters.

23. Perform any clerical duties under the instruction of the secretary.

Person Specification

Qualifications

Essential

• Person Specification: Receptionist
• Working Conditions:
• Pleasant reception office in purpose built premises
• Brisk and friendly atmosphere
• Very busy reception with constant patient contact both in person and on the telephone
• Supervision from designated member of staff.
• Conditions of Service:
• Agenda for Change (AFC) Band 2
• Physical:
• Neat, tidy appearance- Uniform provided after probation period
• Clear speech
• Able to move freely and briskly between desk and filing machine
• Attainments:
• Clear legible handwriting
• Ability to verbally communicate, both face to face and on the telephone effectively
• Preferably some keyboard skills
• Special Attributes:
• Ability to use own judgement, resourcefulness and common sense
• Ability to recognise and adhere to need for strict confidentiality
• Disposition:
• Self-reliant, helpful, friendly, team-worker
• Circumstances:
• Within easy reach of the surgery or with reliable transport
• Reliable and flexible

Desirable

• Previous GP Practice experience is desirable. Emis system trained also desirable but training can be given to suitable candidate.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Ashcroft Surgery

Address

803 Stockport Road

Manchester

M19 3BS

Employer's website

https://www.theashcroftsurgery.co.uk/ (Opens in a new tab)