Job summary
Mallard Medical Practice is seeking an experienced, highly
motivated and progressive thinking GP Practice Manager to join our friendly
team to lead the practice in continuing to develop and embrace new ways of
working and ensure that opportunities maximise productivity whilst delivering
excellent patient care.
The successful candidate will take responsibility for
organisational leadership, service improvement and delivery of key targets
across all clinical and administrative areas within the practice.
Previous management experience, leadership and people
skills, competency in office IT and effective communication skills at all
levels is essential. The ideal candidate will have excellent skills in people
management, finance and business management. Preferably have experience working
within the NHS.
Supported by an excellent administrative and clinical team,
you will also have the vision, willingness and drive to adapt to NHS targets
and changes within a profitable, effective and efficient working environment.
Main duties of the job
Overseeing the day-to-day operations of the practice,
ensuring staff achieve their primary responsibilities.
Functional management of all clinical and administrative
staff.
Direct line management of staff members as decided by the Partners
Leading change and continuous improvement initiatives and
coordinating projects within the organisation as directed by the GP partners.
Support the team to reach QOF targets.
Responding to practice complaints.
Coordinate GP partner meetings, produce agendas and minutes
and distribute as appropriate.
Ensure compliance with IT security and IG and complete and
submit the annual Data Protection and Security Toolkit.
Responsible for the practice registration with CQC, ensuring
the registered manager and partner details are correct and submitting any
changes as required.
Responsible for ensuring CQC compliance across all domains
and leading on inspections when required.
Liaising with the PCN & ICB and attending meetings as
appropriate.
Responsibility to ensure that all staff have received the
appropriate level of training to enable them to carry out their individual
roles and responsibilities effectively and their development is regularly
reviewed.
Ensure that annual staff appraisals are carried for all
staff either by the Practice Manager or the appropriate Line Manager.
Work closely with the GP partner responsible to ensure
effective financial management and control of the practice bank accounts and
accounting systems.
About us
Mallard Medical Practice is a long established, proactive
and friendly teaching practice, based in a purpose built modern building with a
growing list size of 5100 patients, located in Killingworth, near Killingworth
Shopping centre, North Tyneside, Newcastle upon Tyne.
We have 3 GP Partners, 2 salaried GPs, 1 Practice Nurse , 2 HCAs , 1 Physician Associate and a Pharmacist. We are also a teaching practice to
Newcastle and Sunderland University Medical Students.
We are also part of Northwest PCN and within the network we
have access to various additional roles: Pharmacists, Pharmacy Technicians,
Social Prescribers, Mental Health and Wellbeing coaches, Physicians Associate
and Care Co-ordinators, which adds to the quality of care we deliver.
Job description
Job responsibilities
Job responsibilities
The day-to-day duties and responsibilities include but are
not exclusive to:
Overseeing the day-to-day operations of the practice,
ensuring staff achieve their primary responsibilities.
Functional management of all clinical and administrative
staff.
Direct line management of staff members as decided by the Partners
Leading change and continuous improvement initiatives and
coordinating projects within the organisation as directed by the GP partners.
Ensure the practice maintains compliance with its NHS
contractual obligations.
Support the team to reach QOF targets.
Coordinate GP partner meetings, produce agendas and minutes
and distribute as appropriate.
Ensure that actions from relevant meetings are actioned
within agreed time scales.
Ensure insurance policies are maintained for partners,
premises and equipment.
Ensure compliance with IT security and IG and complete and
submit the annual Data Protection and Security Toolkit.
Responsible for the practice registration with CQC, ensuring
the registered manager and partner details are correct and submitting any
changes as required.
Responsible for ensuring CQC compliance across all domains
and leading on inspections when required.
To review all complaint responses once drafted.
Liaising with the PCN & ICB and attending meetings as
appropriate.
Liaising with other external bodies and attending meetings
as appropriate.
Manage and maintain effective systems for the resolution of
disciplinary and grievance issues.
Ensure that all staff undertake a robust induction process
including receiving the appropriate induction training.
Responsibility to ensure that all staff have received the
appropriate level of training to enable them to carry out their individual
roles and responsibilities effectively and their development is regularly
reviewed.
Arrange and deliver training sessions as appropriate.
Ensure that details of staff training are maintained.
Ensure that annual staff appraisals are carried for all
staff either by the Practice Manager or the appropriate Line Manager.
Financial Management
Work closely with the GP partner responsible to ensure
effective financial management and control of the practice bank accounts and
accounting systems.
Work closely with the GP partners in relation to financial
management including future financial planning and financial forecasting.
Prepare budgets and cash flow forecasts.
Liaise with the practice accountant on a timely basis.
Ensure that all financial claims are submitted to the ICB,
PCN and NHS England where appropriate within the deadlines set. This is to
include claims made under any local and/or direct enhanced services and monthly
submissions on the CQRS system.
Health and Safety
The management of the surgery site and ensuring that it is
safely maintained.
Take the lead on health and safety aspects of the practice
and report to and support the GP partner responsible for health & safety.
Ensure that procedures are in place to ensure that the
buildings and property within it is secure at all times.
Ensure that procedures are in place to ensure the security
of personnel records and filing systems.
Ensure that repairs/issues/defects relating to both the
buildings and equipment is logged on the practice maintenance list and to
liaise with contractors to arrange repairs accordingly.
Ensure equipment is serviced and/or calibrated appropriately
and that adequate records are maintained.
Carrying out risk assessments and action plans as
appropriate.
Ensuring that procedures and policies are in place to
support effective infection prevention and control measures, liaising with the
infection prevention and control nurses during practice visits/inspections and
reviewing the outcome of the audit and completing the follow-up actions.
Carrying out monthly building checks.
Administering the practice incident reporting policy.
Recording of accidents and incidents appropriately and
taking appropriate action including reporting as necessary to any outside
agencies for example the Health and Safety Executive.
Ensure that all staff are aware of and follow health and
safety policies.
Job description
Job responsibilities
Job responsibilities
The day-to-day duties and responsibilities include but are
not exclusive to:
Overseeing the day-to-day operations of the practice,
ensuring staff achieve their primary responsibilities.
Functional management of all clinical and administrative
staff.
Direct line management of staff members as decided by the Partners
Leading change and continuous improvement initiatives and
coordinating projects within the organisation as directed by the GP partners.
Ensure the practice maintains compliance with its NHS
contractual obligations.
Support the team to reach QOF targets.
Coordinate GP partner meetings, produce agendas and minutes
and distribute as appropriate.
Ensure that actions from relevant meetings are actioned
within agreed time scales.
Ensure insurance policies are maintained for partners,
premises and equipment.
Ensure compliance with IT security and IG and complete and
submit the annual Data Protection and Security Toolkit.
Responsible for the practice registration with CQC, ensuring
the registered manager and partner details are correct and submitting any
changes as required.
Responsible for ensuring CQC compliance across all domains
and leading on inspections when required.
To review all complaint responses once drafted.
Liaising with the PCN & ICB and attending meetings as
appropriate.
Liaising with other external bodies and attending meetings
as appropriate.
Manage and maintain effective systems for the resolution of
disciplinary and grievance issues.
Ensure that all staff undertake a robust induction process
including receiving the appropriate induction training.
Responsibility to ensure that all staff have received the
appropriate level of training to enable them to carry out their individual
roles and responsibilities effectively and their development is regularly
reviewed.
Arrange and deliver training sessions as appropriate.
Ensure that details of staff training are maintained.
Ensure that annual staff appraisals are carried for all
staff either by the Practice Manager or the appropriate Line Manager.
Financial Management
Work closely with the GP partner responsible to ensure
effective financial management and control of the practice bank accounts and
accounting systems.
Work closely with the GP partners in relation to financial
management including future financial planning and financial forecasting.
Prepare budgets and cash flow forecasts.
Liaise with the practice accountant on a timely basis.
Ensure that all financial claims are submitted to the ICB,
PCN and NHS England where appropriate within the deadlines set. This is to
include claims made under any local and/or direct enhanced services and monthly
submissions on the CQRS system.
Health and Safety
The management of the surgery site and ensuring that it is
safely maintained.
Take the lead on health and safety aspects of the practice
and report to and support the GP partner responsible for health & safety.
Ensure that procedures are in place to ensure that the
buildings and property within it is secure at all times.
Ensure that procedures are in place to ensure the security
of personnel records and filing systems.
Ensure that repairs/issues/defects relating to both the
buildings and equipment is logged on the practice maintenance list and to
liaise with contractors to arrange repairs accordingly.
Ensure equipment is serviced and/or calibrated appropriately
and that adequate records are maintained.
Carrying out risk assessments and action plans as
appropriate.
Ensuring that procedures and policies are in place to
support effective infection prevention and control measures, liaising with the
infection prevention and control nurses during practice visits/inspections and
reviewing the outcome of the audit and completing the follow-up actions.
Carrying out monthly building checks.
Administering the practice incident reporting policy.
Recording of accidents and incidents appropriately and
taking appropriate action including reporting as necessary to any outside
agencies for example the Health and Safety Executive.
Ensure that all staff are aware of and follow health and
safety policies.
Person Specification
Additional criteria
Essential
- Good Standard of education with excellent literacy and numeracy skills
- Disclosure and Barring Service Check
- This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Experience
Essential
- Experience of working in Primary Care ( GP Surgery)
- Experience of working in health care setting
- Experience of basic accounting procedures
- Experience of managing multidisciplinary teams
Desirable
- Experience of working in Finance
Qualifications
Essential
- Qualifications in Practice Management ( Primary Care)
Desirable
- Degree level in Accounting / Finance/ Management
Person Specification
Additional criteria
Essential
- Good Standard of education with excellent literacy and numeracy skills
- Disclosure and Barring Service Check
- This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Experience
Essential
- Experience of working in Primary Care ( GP Surgery)
- Experience of working in health care setting
- Experience of basic accounting procedures
- Experience of managing multidisciplinary teams
Desirable
- Experience of working in Finance
Qualifications
Essential
- Qualifications in Practice Management ( Primary Care)
Desirable
- Degree level in Accounting / Finance/ Management
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
