GP Administration Lead

Job summary

The team leader plays a crucial role in ensuring the smooth and efficient operation of the reception area. The individual will be responsible for the efficient management and direction of the reception team, ensuring all reception duties are performed effectively and to the required standard, meeting the objectives of the practice.

The ideal candidate will have excellent IT skills, manage patient interactions and maintain a welcoming and professional environment for all our patients and visitors. The team leader is responsible for ensuring that all admin tasks are completed accurately and in a timely manner, contributing to the overall effectiveness of the practice, supporting the practice management team in creating a positive, collaborative culture within the team, ensuring the team embraces change and continuous learning and development. There will be other duties as directed by the practice management team.

The individual will also be required to work as part of the core reception team, to provide a point of contact for patients. To facilitate effective communication between patients and the Primary Care Health team, promoting a positive image of the practice to its patients and other service users.

Main duties of the job

• Manage and direct staff working as Practice Service Professionals in reception, front of house and back office.
• Play a key role in the practice management team dealing dynamically with patient enquiries and complaints in the reception area.
• Managing the balance of staff between the various reception functions.
• Act as a primary point of contact in reception for clinicians.
• Ensure that the primary objective of providing excellent levels of patient service permeates the whole team.
• Ensure staffing levels are maintained and provide adequate supervision for reception staff and support training.
• Support staff in difficult patient situations.
• Attend training courses and participate in educational and learning activities.
• Support practice policies and protocols including Health and Safety.
• Completion of staff 1:1s and annual reviews.
• Completion of KPI audits for your team.
• Ongoing supervision of call monitoring system including producing MI reports.
• Management and ownership of HR issues.
• Complaints management.
• Support the Practice Manager with any escalated HR issues for your team.
• Real time updates of appointment system for PHCPs
• Support the Practice Management Team with the ongoing values of the practice.
• Administration tasks associated with role delegated by Practice Management Team.

About us

Consett Medical Centre is a large practice consisting of 7 GP partners and 4 salaried GP's supported by an extended team, providing care to approximately 17,500 patients in Consett and surrounding areas. Our premises are a purpose built Medical Centre. We are a Training Practice and regularly have GP Registrars attached. Fully computerised Computers are used extensively during consultation and as a management tool. We are a progressive practice, fully staffed, offering a wide range of service, committed to providing high quality healthcare.