Job responsibilities
All staff at Consett Medical Centre
have a duty to conform to the following:
Equality,
Diversity and Inclusion
A
good attitude and positive action towards Equality
Diversity & Inclusion (ED and I) creates an environment where all
individuals can achieve their full potential. Creating such an environment is
important for three reasons it improves operational effectiveness; it is
morally the right thing to do and it is required by law.
Patients
and their families have the right to be treated fairly and be routinely
involved in decisions about their treatment and care. They can expect to be
treated with dignity and respect and will not be discriminated against on any
grounds including age, disability, gender reassignment, marriage and civil
partnership, pregnancy and maternity, race, religion or belief, sex or sexual
orientation.
Patients
have a responsibility to treat other patients and our staff with dignity and
respect.
Staff
have the right to be treated fairly in recruitment and career progression.
Staff can expect to work in an environment where diversity is valued, and
equality of opportunity is promoted.
Staff
will not be discriminated against on any grounds including age, disability,
gender reassignment, marriage and civil partnership, pregnancy and maternity,
race, religion or belief, sex or sexual orientation. Staff have a
responsibility to ensure that they treat our patients and their colleagues with
dignity and respect.
Safety,
Health, Environment and Fire (SHEF)
This
organisation is committed to supporting and promoting opportunities for staff
to maintain their health, wellbeing and safety.
The
post holder is to manage and assess risk within the areas of responsibility,
ensuring adequate measures are in place to protect staff and patients and
monitor work areas and practices to ensure they are safe and free from hazards
and conform to health, safety and security legislation, policies, procedures
and guidelines.
All
personnel have a duty to take reasonable care of health and safety at work for
themselves, their team and others and to cooperate with employers to ensure
compliance with health and safety requirements.
All
personnel are to comply with the:
Health and Safety at Work
Act 1974
Environmental
Protection Act 1990
Environment Act
1995
Fire
Precautions (workplace) Regulations 1999
Coronavirus
Act 2020
Other
statutory legislation which may be brought to the post holders attention
Confidentiality
This
organisation is committed to maintaining an outstanding confidential service.
Patients entrust and permit us to collect and retain sensitive information
relating to their health and other matters pertaining to their care. They do so
in confidence and have a right to expect all staff will respect their privacy
and maintain confidentiality.
It
is essential that, if the legal requirements are to be met and the trust of our
patients is to be retained, all staff must protect patient information and
provide a confidential service.
Quality
and Continuous Improvement (CI)
To
preserve and improve the quality of this organisations outputs, all personnel
are required to think not only of what they do but how they achieve it. By
continually re-examining our processes, we will be able to develop and improve
the overall effectiveness of the way we work.
The
responsibility for this rests with everyone working within the organisation to
look for opportunities to improve quality and share good practice and to
discuss, highlight and work with the team to create opportunities to improve
patient care.
Consett
Medical Centre continually strives to improve work processes which deliver
healthcare with improved results across all areas of our service provision. We
promote a culture of continuous improvement where everyone counts, and staff
are permitted to make suggestions and contributions to improve our service
delivery and enhance patient care.
Staff
should interpret national strategies and policies into local implementation
strategies that are aligned to the values and culture of general practice.
All
staff are to contribute to investigations and root cause analyses whilst
participating in serious incident investigations and multidisciplinary case
reviews.
Induction
In
addition to the induction process at Consett Medical Centre where you will be
provided with a full induction programme, when attending any practice within
the network you will also be required to complete their practice induction
programme.
Learning
and development
The
effective use of training and development is fundamental in ensuring that all
staff are equipped with the appropriate skills, knowledge, attitude and
competences to perform their role. All staff will be required to partake in,
and complete mandatory training as directed by Consett Medical Centre. It is an expectation for this post holder to
assess their own learning needs and undertake learning as appropriate
The
post holder will undertake mentorship for team members and disseminate learning
and information gained to other team members to share good practice and inform
others about current and future developments (e.g., courses and conferences).
The
post holder will provide an educational role to patients, carers, families and
colleagues in an environment that facilitates learning.
Collaborative
working
All
staff are to recognise the significance of collaborative working and understand
their own role and scope and identify how this may develop over time. Staff are
to prioritise their own workload and ensure effective time-management
strategies are embedded within the culture of the team.
Teamwork
is essential in multidisciplinary environments and the post holder is to work
as an effective and responsible team member, supporting others and exploring
the mechanisms to develop new ways of working and work effectively with others
to clearly define values, direction and policies impacting upon care delivery.
Effective
communication is essential, and all staff must ensure they communicate in a
manner which enables the sharing of information in an appropriate manner.
All
staff should delegate clearly and appropriately, adopting the principles of
safe practice and assessment of competence.
Plans
and outcomes by which to measure success should be agreed.
Managing
information
All
staff should use technology and appropriate software as an aid to management in
the planning, implementation and monitoring of care and presenting and
communicating information.
Data
should be reviewed and processed using accurate SNOMED/read codes to ensure
easy and accurate information retrieval for monitoring and audit processes.
Service
delivery
Staff
will be given detailed information during the induction process regarding
policy and procedure.
The
post holder must adhere to the information contained within local policies and
regional directives, ensuring protocols are always adhered to.
Security
The
security of the organisation is the responsibility of all personnel. The post
holder must ensure they always remain vigilant and report any suspicious
activity immediately to their line manager.
Under
no circumstances are staff to share the codes for the door locks with anyone
and are to ensure that restricted areas remain effectively secured. Likewise,
password controls are to be maintained and are not to be shared.
Professional
conduct
All
staff are required to dress appropriately for their role.
