Practice Manager

Job description

Job responsibilities

Job Summary

This position is available at The Practice due to the current Practice Manager relocating for personal reasons.

To manage and coordinate all aspects of practice functionality, motivating and managing staff, optimising efficiency and financial performance, ensuring the practice achieves its long-term strategic objectives in a safe and effective working environment. Through innovative ways of working, lead the team in promoting ED&I, SHEF, Quality & CI, Confidentiality, Collaborative Working, Service Delivery, Learning and Development and ensure the practice complies with CQC regulations.

The primary and secondary responsibilities for this role are detailed overleaf.

Primary Responsibilities

The following are the core responsibilities of the practice manager. There may be on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels.

The practice manager is responsible for:

a. Overseeing the day-to-day operations of the practice, ensuring staff achieve their primary responsibilities

b. Functional management of all clinical and administrative staff

c. Direct line management of the following staff: [Dispensary Manager, Administration & IT Manager, Reception & HR Manager, Lead Nurse]

d. Managing the recruitment process for the practice

e. Establishing, reviewing and regularly updating Job Descriptions and Person Specifications

f. Managing contracts for services i.e. cleaning, gardening, window cleaning etc

g. Leading change and continuous improvement initiatives

h. Coordinating the reviewing and updating of all practice policies and procedures

i. Coordinating and lead the compilation of practice reports and the practice development plan (PDP)

j. Developing, implementing and embedding an efficient business resilience plan (BRP)

k. Managing the financial elements of the practice, including budgets, petty cash, etc. in conjunction with the partners and finance administrator

l. Ensuring the team reach QOF targets (supported by the nursing and administrative leads)

m. Coordinating the practice diary, ensuring meetings are scheduled appropriately

n. Liaising at external meetings as required

o. Marketing the practice appropriately

p. The producing of practice newsletters on a quarterly basis

q. Managing the Patient Participation Group

r. Managing all complaints effectively

s. Ensuring compliance with legislation and deal with disciplinary issues accordingly

t. The management of the premises, including health and safety aspects such as risk assessments and mandatory training

u. Managing the practice IT system, delegating staff to act as administrators.

v. Ensuring compliance with IT security and IG

w. Coordinating of all projects within the practice

x. Ensuring all staff have the appropriate level of training to enable them to carry out their individual roles and responsibilities effectively

y. Maintaining the practice and NHS choices websites

Secondary Responsibilities

In addition to the primary responsibilities, the practice manager may be requested to:

a. Deputise for the partners at internal and external meetings

b. Act as the primary point of contact for NHS(E), ICB, community services, suppliers and other external stakeholders

c. Partake in audit as requested by the audit lead

Person Specification

Qualifications

Essential

• Good standard of education with excellent literacy and numeracy skills
• Leadership and / or Management Qualification

Desirable

• Educated to degree level in healthcare or business
• AMSPAR Qualification

Experience

Essential

• Experience of working with the general public
• Experience of managing accounting procedures including budget and cash flow forecasting
• Experience of working in a health care setting
• Experience of managing large multidisciplinary teams
• Experience of performance management, including appraisal writing, staff development and disciplinary procedures
• Experience of successfully developing and implementing projects
• Experience of workforce planning, forecasting and development

Desirable

• NHS / Primary Care General Practice experience
• Relevant health and safety experience
• Experience of chairing meetings, producing agendas and minutes

Skills

Essential

• Ability to exploit and negotiate opportunities to enhance service delivery
• Excellent communication skills (written, oral and presenting)
• Strong IT skills (generic)
• Excellent leadership skills
• Strategic thinker and negotiator
• Ability to prioritise, delegate and work to tight deadlines in a fast-paced environment
• SystmOne
• Effective time management (Planning & Organising)
• Ability to network and build relationships
• Proven problem solving & analytical skills
• Ability to develop, implement and embed policy and procedure
• Ability to motivate and train staff

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Holbrook and Shotley Practice

Address

The Street

Holbrook

Ipswich

Suffolk

IP9 2QS

Employer's website

https://www.holbrookandshotleysurgery.co.uk/ (Opens in a new tab)