Medical Receptionist

Job description

Job responsibilities

Job Summary

The main responsibilities of the post holder is to ensure a timely response to all enquiries to the practice by telephone and in person.

Working as part of a team the post holder will be responsible for answering incoming telephone calls across the whole practice. You will be required to make appointments in line with our appointment policy. You will also be required to contact patients upon the request of doctors, nurses and other health professionals.

Job Responsibilities

· Answer incoming phone calls, transferring calls or dealing with the caller's requests appropriately

· Maintain and monitor the practice appointment system

· Allocate home visits to the clinical team in line with the Practice’s Home Visit protocol

· To support the practice clinical team by signposting patients to the appropriate healthcare professional or service, working as part of the practice's multidisciplinary team.

· To be responsible for undertaking a wide range of reception and administrative duties. Duties can include but not limited to, greeting and directing patients, booking appointments, processing of information and assisting patients as required.

· To act as the central point of contact for patients, the distribution of information, messages and enquiries for the clinical team.

Person Specification

Qualifications

Essential

• GCSE English and Mathematics (C or above/4 or above)
• Excellent communication skills
• Strong IT skills

Desirable

• Care navigation training
• Use of SystmOne clinical system
• Understand clinical coding

Employer details

Employer name

Holbrook and Shotley Practice

Address

The Street

Holbrook

Ipswich

Suffolk

IP9 2QS

Employer's website

https://www.holbrookandshotleysurgery.co.uk/ (Opens in a new tab)