Job summary
If you are dynamic, forward thinking and looking for employment we are recruiting for a Patient Services Administrator. You will provide a full secretarial/administrative service for clinical and medical issues for all clinical staff in the Practice. The post is for 24 hours per week, working across 3 days as part of a team of 5. The daily split is as follows:
Monday, Thursday and Friday 0800-1700 hours.
NB: interviews will take place on Monday 11 May 2026.
Main duties of the job
Applicants should be versatile and have excellent organisational, typewriting, computer and people skills as well as a clear understanding of confidentiality and the importance of it in this role. Previous experience of working as a medical secretary would be advantageous but training is available to the right candidate.
Please see the job description attached for full information on the duties assigned to this position.
About us
Pocklington Group Practice is a dynamic, friendly General Practice located in a modern, purpose-built health facility in the picturesque and growing Yorkshire market town of Pocklington. We are a dispensing, training, teaching and paperlite EMIS Web practice, serving circa 19,000 patients.
Job description
Job responsibilities
Please see the attached documentation which provides the full job description for this part-time Patient Services Administrator role.
Job description
Job responsibilities
Please see the attached documentation which provides the full job description for this part-time Patient Services Administrator role.
Person Specification
Experience
Essential
- Experience of working with the general public.
Desirable
- Experience of administrative duties.
- Experience of working in a healthcare setting as a medical secretary.
Skills
Essential
- Excellent communication skills (written and oral).
- Strong IT skills, including audio typing.
- Clear, polite telephone manner.
- Competent in the use of Office and Outlook.
- Effective time management (planning and organising).
- Ability to work as a team member and autonomously.
- Good people skills.
- Problem solving and analytical skills.
- Ability to follow policy and procedure.
Desirable
- Clinical IT system user skills.
Personal qualities
Essential
- Polite.
- Confident.
- Flexible.
- Cooperative.
- Motivated.
- Forward thinker.
- High levels of integrity and loyalty.
- Sensitive and empathetic in distressing situations.
- Ability to work under pressure.
Other requirements
Essential
- Flexibility to work outside of core office hours.
- Disclosure Barring Service (DBS) check.
Qualifications
Essential
- Educated to minimum GCSE grade C or equivalent in Mathematics and English.
Desirable
- An understanding of general medical terminology.
Person Specification
Experience
Essential
- Experience of working with the general public.
Desirable
- Experience of administrative duties.
- Experience of working in a healthcare setting as a medical secretary.
Skills
Essential
- Excellent communication skills (written and oral).
- Strong IT skills, including audio typing.
- Clear, polite telephone manner.
- Competent in the use of Office and Outlook.
- Effective time management (planning and organising).
- Ability to work as a team member and autonomously.
- Good people skills.
- Problem solving and analytical skills.
- Ability to follow policy and procedure.
Desirable
- Clinical IT system user skills.
Personal qualities
Essential
- Polite.
- Confident.
- Flexible.
- Cooperative.
- Motivated.
- Forward thinker.
- High levels of integrity and loyalty.
- Sensitive and empathetic in distressing situations.
- Ability to work under pressure.
Other requirements
Essential
- Flexibility to work outside of core office hours.
- Disclosure Barring Service (DBS) check.
Qualifications
Essential
- Educated to minimum GCSE grade C or equivalent in Mathematics and English.
Desirable
- An understanding of general medical terminology.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
