Waterside Medical Practice

Reception Team Leader

This job is now closed

Job summary

We are looking for a committed and compassionate Reception Team Leader to join our practice on Hayling Island.

Main duties of the job

The Reception Team Leader will be responsible for the efficient management and direction of the reception team, ensuring all duties are performed effectively and to the required standard, meeting the objectives of the practice.

To support the management team in promoting ED&I, SHEF, quality and continuous improvement, confidentiality, collaborative working, service delivery, learning and development and carry out other duties as directed by the management team.

The Reception Team Leader will have protected time to fulfill their management responsibilities, alongside their activity in assisting as a medical receptionist.

About us

Our practice is situated close to the beach on Hayling Island and our clinical team comprises 4 GP partners, 3 salaried GPs, paramedic practitioner, nurse practitioner, 2 practice nurses and 2 HCAs. We are a committed training practice, hosting GP trainees and students throughout the year, and are also an active Research Practice. We are part of a well-established PCN group and share clinical pharmacists, a first contact physio and host of other patient care providers. Our back room staff support is comprehensive and staff retention is high.

Date posted

11 February 2025

Pay scheme

Other

Salary

Depending on experience

Contract

Permanent

Working pattern

Full-time, Part-time

Reference number

A1358-25-0000

Job locations

Elm Grove

Hayling Island

Hampshire

PO11 9AP

Job description

Job responsibilities

The following are the core responsibilities of the Reception Team Leader. There may be on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels.

The Reception Team Leader is responsible for:

a. Undertaking all reception activities and tasks as required;

b. Line managing administrative staff, supporting staff development, providing guidance and direction, ensuring staff are up to date with mandatory training;

c. Completing staff appraisals as required;

d. Identifying and delivering team training where required;

e. Compiling administration staff rotas;

f. Reviewing and updating all reception policies and procedures as required;

g. Supporting the management team in the compilation of practice reports and the practice development plan;

h. Developing, implementing and embedding efficient office processes and procedures to adhere to extant legislation;

i. Acting as a focal point for the practice managing requests from external organisations such as the local police, solicitors, DVLA and other agencies;

j. Coordinating the provision of temporary reception staff ensuring sufficient cover is provided for periods of leave and other staff absences;

k. Updating the appointment system to reflect leave and other approved absences;

l. Providing initial guidance and advice to patients who wish to verbally complain;

m. Managing all deliveries to the practice, ensuring adherence to the cold chain policy as necessary;

n. Acting as building fire marshal, ensuring evacuation lists are current and that the visitors log is used appropriately;

In addition to the above, the Reception Team Leader may be requested to:

a. Deputise for the deputy practice manager during periods of absence;

b. Partake in audit as directed by the audit lead;

c. Coordinate and produce meeting agendas and record the minutes of meetings;

d. Monitor and promote the use of the Friends and Family Test;

e. Champion continuous improvement, encouraging staff to participate and make suggestions for CI initiatives;

f. Assist with QOF targets