Job summary
As a Receptionist/Administrator you will receive, direct, and assist patients and visitors in accessing the appropriate service or healthcare professional in a courteous and friendly manner. Providing administrative support, services and general assistance to doctors and other Practice staff efficiently and effectively.
Main duties of the job
Reception
- Provide an effective, efficient, and friendly reception service to patients and visitors in accordance with Practice protocols.
- Make appointments and deal with all general enquiries for patients where required.
- Book, amend and cancel appointments on the day and for future dates where required.
- Book and process requests from home visits as appropriate.
- Take and process messages, requests, and tasks to and from patients in person.
- Using your own judgement, ensure that patients requesting urgent appointments, advice or home visits are correctly processed and the doctor on duty informed, as necessary.
- Ensure that new patients are registered onto the computer system promptly and accurately and advised of all services available to them including online booking, text message consent, sharing preferences etc.
- Keep reception tidy, maintaining a clear desk policy and complying to patient confidentiality and data protection.
- Advise patients of relevant charges for private (non GMS) services, accept payments and issue receipts for the same.
- Give out test results on patients request
Administrative
- Assist the clinical staff & management with any admin tasks deemed appropriate, including chronic disease recalls.
- Maintain admin task box
- QOF support
Other Tasks
- Open the surgery at the start of the day, taking early phone calls from staff and covering reception for the first part of the morning.
- Undertake any additional tasks appropriate to the post as requested by the Practice and/or other Managers.
About us
We
are a forward thinking, supportive and innovative practice offering a range of
services.
As
active members of our PCN, the Practice also has access to shared services and
resources including Social Prescribers, Clinical Pharmacists, Physiotherapists,
MHP, and remote clinics.
TheSurgery
moved to its newpurpose-built home in Jan 2020. We are a friendly, modern
practice with a population of approx 7,500 patients.
We
are keen to train and develop our own practice staff and encourage personal
development at every opportunity.
Job description
Job responsibilities
* Full-time Permanent
* Must have experience in similar role
As a Receptionist/Administrator you will receive, direct, and assist patients and visitors in accessing the appropriate service or healthcare professional in a courteous and friendly manner. Providing administrative support, services and general assistance to doctors and other Practice staff efficiently and effectively.
Reception
- Provide an effective, efficient, and friendly reception service to patients and visitors in accordance with Practice protocols.
- Make appointments and deal with all general enquiries for patients where required.
- Book, amend and cancel appointments on the day and for future dates where required.
- Book and process requests from home visits as appropriate.
- Take and process messages, requests, and tasks to and from patients in person.
- Using your own judgement, ensure that patients requesting urgent appointments, advice or home visits are correctly processed and the doctor on duty informed, as necessary.
- Ensure that new patients are registered onto the computer system promptly and accurately and advised of all services available to them including online booking, text message consent, sharing preferences etc.
- Keep reception tidy, maintaining a clear desk policy and complying to patient confidentiality and data protection.
- Advise patients of relevant charges for private (non GMS) services, accept payments and issue receipts for the same.
- Give out test results on patients request
Administrative
- Assist the clinical staff and management with any administrative tasks deemed appropriate, including chronic disease recalls.
- Fax and photocopy as required.
- Maintain admin task box
- QOF support
Other Tasks
- Open the surgery at the start of the day, taking early phone calls from staff and covering reception for the first part of the morning.
- Undertake any additional tasks appropriate to the post as requested by the Practice and/or other Managers.
About You
Essential
- Effective communicator
- Maintain confidentiality of sensitive information
- Experience in a customer facing role
- Ability to work under pressure and to time constraints
- Experience within a GP surgery or healthcare setting
- Experience of clinical systems preferably SystmOne
Job Types: Full-time,
Salary: £10.42 per hour reviewed following 3month probation period
Benefits:
On-site parking
Schedule:
- Full-Time - 37hrs per week.
- Shift pattern 07:45 - 15:45 & 10:45 - 18:45
Job Type: Full-time
Salary: £10.42-£10.80 per hour
Benefits:
- Company pension
- On-site parking
Schedule:
- 8 hour shift
- Monday to Friday
- No weekends
- Overtime
Work Location: In person
Reference ID: Chap2021
Close preview
Job description
Job responsibilities
* Full-time Permanent
* Must have experience in similar role
As a Receptionist/Administrator you will receive, direct, and assist patients and visitors in accessing the appropriate service or healthcare professional in a courteous and friendly manner. Providing administrative support, services and general assistance to doctors and other Practice staff efficiently and effectively.
Reception
- Provide an effective, efficient, and friendly reception service to patients and visitors in accordance with Practice protocols.
- Make appointments and deal with all general enquiries for patients where required.
- Book, amend and cancel appointments on the day and for future dates where required.
- Book and process requests from home visits as appropriate.
- Take and process messages, requests, and tasks to and from patients in person.
- Using your own judgement, ensure that patients requesting urgent appointments, advice or home visits are correctly processed and the doctor on duty informed, as necessary.
- Ensure that new patients are registered onto the computer system promptly and accurately and advised of all services available to them including online booking, text message consent, sharing preferences etc.
- Keep reception tidy, maintaining a clear desk policy and complying to patient confidentiality and data protection.
- Advise patients of relevant charges for private (non GMS) services, accept payments and issue receipts for the same.
- Give out test results on patients request
Administrative
- Assist the clinical staff and management with any administrative tasks deemed appropriate, including chronic disease recalls.
- Fax and photocopy as required.
- Maintain admin task box
- QOF support
Other Tasks
- Open the surgery at the start of the day, taking early phone calls from staff and covering reception for the first part of the morning.
- Undertake any additional tasks appropriate to the post as requested by the Practice and/or other Managers.
About You
Essential
- Effective communicator
- Maintain confidentiality of sensitive information
- Experience in a customer facing role
- Ability to work under pressure and to time constraints
- Experience within a GP surgery or healthcare setting
- Experience of clinical systems preferably SystmOne
Job Types: Full-time,
Salary: £10.42 per hour reviewed following 3month probation period
Benefits:
On-site parking
Schedule:
- Full-Time - 37hrs per week.
- Shift pattern 07:45 - 15:45 & 10:45 - 18:45
Job Type: Full-time
Salary: £10.42-£10.80 per hour
Benefits:
- Company pension
- On-site parking
Schedule:
- 8 hour shift
- Monday to Friday
- No weekends
- Overtime
Work Location: In person
Reference ID: Chap2021
Close preview
Person Specification
Qualifications
Essential
Desirable
Experience
Essential
Desirable
- Experience in similar role
Person Specification
Qualifications
Essential
Desirable
Experience
Essential
Desirable
- Experience in similar role
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
