Job summary
Queen Square Medical Practice are looking for a self-motivated,
experienced individual looking to develop their knowledge and formalise their
skills with a higher-level qualification. The successful candidate will support
the IT lead in ensuring the businesss critical systems are operational, as
well as troubleshooting software and hardware issues. We welcome applications
from career changers or those with existing GP Practice / IT experience.
Main duties of the job
- Support day-to-day IT operations, including network, hardware, and software support.
- Provide support for business-critical systems alongside and in the absence of the IT Lead.
- Assist in troubleshooting and resolving IT issues promptly to minimise downtime.
- Document IT procedures and maintain up-to-date operational guides.
- Participate in IT projects, system upgrades, and software implementations.
- Undertake relevant training and development activities as part of the apprenticeship.
- Support the management of IT security protocols, data backups, and compliance measures.
About us
With a patient list of over 16,000, our practice is home to 9 GP partners, 4 associate GPs, and a dedicated team of ANPs, paramedics, pharmacists, nurses, HCAs, and administrative staff. We are passionate about delivering outstanding patient care in a collaborative, positive, and engaging environment.
If you're looking for a role where your contributions are valued, your professional growth is supported, and your work truly makes a difference, we would love to hear from you.
Please note - We reserve the right to remove this advert prior to the proposed closing date should we receive a suficiant number of applicants.
Job description
Job responsibilities
To support and work alongside theIT Lead in managing and
maintaining critical systems, ensuring business continuity, and
gaining hands-on experience in IT operation, whsilt formalising knowldge and skills with a higher qualification.
Job description
Job responsibilities
To support and work alongside theIT Lead in managing and
maintaining critical systems, ensuring business continuity, and
gaining hands-on experience in IT operation, whsilt formalising knowldge and skills with a higher qualification.
Person Specification
Qualifications
Essential
- - GCSEs (or equivalent) in English and Maths Grade C/4 or above
Desirable
- - Formal IT qualifications (GCSE, Level 2 IT)
Experience
Essential
- - Evidence of ongoing personal development
- - Excellent communication skills (both verbal and written)
- - Ability to remain calm and professional under pressure
- - Strong organisational skills, with ability to prioritise and multitask
- - Attention to detail and accuracy when inputting data
- - Ability to work effectively as part of a team and independently
- - Friendly and approachable
- - Reliable and punctual
- - Flexible and adaptable to changing priorities
- - Good understanding of IT basics and troubleshooting (hardware, software, web design, networks)
- - Strong problem-solving and troubleshooting skills
- - Eagerness to learn and develop practical IT skills
- - Good communication skills, both written and verbal
- - Ability to work collaboratively and follow instructions
- - Reliable, responsible, and organised
Desirable
- - Experience in healthcare IT systems
- - Knowledge of Microsoft 365, EMIS, or similar systems
- - 1+ year experience in an IT support role
- - Awareness of GDPR and data protection principles
- - Understanding of business continuity planning
- - Formal IT qualifications (GCSE, Level 2 IT)
Person Specification
Qualifications
Essential
- - GCSEs (or equivalent) in English and Maths Grade C/4 or above
Desirable
- - Formal IT qualifications (GCSE, Level 2 IT)
Experience
Essential
- - Evidence of ongoing personal development
- - Excellent communication skills (both verbal and written)
- - Ability to remain calm and professional under pressure
- - Strong organisational skills, with ability to prioritise and multitask
- - Attention to detail and accuracy when inputting data
- - Ability to work effectively as part of a team and independently
- - Friendly and approachable
- - Reliable and punctual
- - Flexible and adaptable to changing priorities
- - Good understanding of IT basics and troubleshooting (hardware, software, web design, networks)
- - Strong problem-solving and troubleshooting skills
- - Eagerness to learn and develop practical IT skills
- - Good communication skills, both written and verbal
- - Ability to work collaboratively and follow instructions
- - Reliable, responsible, and organised
Desirable
- - Experience in healthcare IT systems
- - Knowledge of Microsoft 365, EMIS, or similar systems
- - 1+ year experience in an IT support role
- - Awareness of GDPR and data protection principles
- - Understanding of business continuity planning
- - Formal IT qualifications (GCSE, Level 2 IT)
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
