Job summary
Join our friendly and supportive Team at Queen
Square Medical Practice - Medical receptionists wanted!
Are you a friendly, professional, and organised individual looking
for a progressive opportunity in general practice? Queen Square Medical
Practice, a thriving independent GP practice in the heart of Lancaster, is
seeking Medical Receptionists to join our busy, welcoming, and supportive
team.
We are recruiting 2 full-time or multiple part-time
receptionists to help us continue delivering exceptional care to our
patients and to support our dynamic team.
Main duties of the job
About the Role As a Medical Receptionist, you'll be the first point of contact for our patients both in person and over the phone. You'll provide courteous, efficient, and professional support to our patients and practice team, helping to ensure the smooth running of day-to-day operations.
Your Responsibilities Will Include:
- Greeting patients and assisting them with appointments and enquiries
- Registering new patients and maintaining accurate records
- Answering phones and directing calls appropriately
- Supporting the team with general reception duties and administration
- Providing a friendly, approachable presence to patients and colleagues
Who Were Looking For:
- Computer literate with excellent verbal and written communication skills
- Ability to work accurately and maintain confidentiality at all times
- Adaptable, calm under pressure, and able to prioritise a busy workload
- Previous reception experience is desirable; knowledge of EMIS Web is a plus
- Access to a car is preferable for occasional shifts at our branch site in Caton (6 miles from Lancaster)
Working Hours: Our practice operates:
- Monday & Tuesday: 7:00am 6.45pm
- Wednesday: 7:30am 6.45pm
- Thursday: 7:30am 8:00pm
- Friday: 7:30am 6.45pm
- Second Saturday of each month on a rota basis
About us
Why Queen Square Medical Practice?
At Queen Square Medical Practice, we pride ourselves on creating a
warm, collegial environment where staff feel valued and supported. Our team is
highly collaborative, with career progression and professional development
actively encouraged. You'll be joining a practice that believes in growing
talent from within and rewarding hard work.
As a member of the Queen Square family, you will have access to a
range of benefits including regular social events, NHS Pension, and provide
fantastic savings through the Blue Light Card. Plus, exciting plans are
underway to revamp our reception area, develop a dedicated Front of House team,
and improve patient experiences, giving you the chance to be part of a
transformative period in our practices growth.
About Queen Square Medical Practice:
With a patient list of over 16,000, our practice is home to 8 GP partners, 5
associate GPs, and a dedicated team of ANPs, paramedics, pharmacists, nurses,
HCAs, and administrative staff. We are passionate about delivering outstanding
patient care in a collaborative, positive, and engaging environment.
If you're looking for a role where your contributions are valued,
your professional growth is supported, and your work truly makes a difference,
wed love to hear from you.
Job description
Job responsibilities
As a Medical Receptionist, youll be the first point of contact for our patientsboth in person and over the phone. Youll provide courteous, efficient, and professional support to our patients and practice team, helping to ensure the smooth running of day-to-day operations.
Your Responsibilities Will Include:
- Greeting patients and assisting them with appointments and enquiries
- Registering new patients and maintaining accurate records
- Answering phones and directing calls appropriately
- Supporting the team with general reception duties and administration
- Providing a friendly, approachable presence to patients and colleagues
Who Were Looking For:
- Computer literate with excellent verbal and written communication skills
- Ability to work accurately and maintain confidentiality at all times
- Adaptable, calm under pressure, and able to prioritise a busy workload
- Previous reception experience is desirable; knowledge of EMIS Web is a plus
- Access to a car is preferable for occasional shifts at our branch site in Caton (6 miles from Lancaster)
Job description
Job responsibilities
As a Medical Receptionist, youll be the first point of contact for our patientsboth in person and over the phone. Youll provide courteous, efficient, and professional support to our patients and practice team, helping to ensure the smooth running of day-to-day operations.
Your Responsibilities Will Include:
- Greeting patients and assisting them with appointments and enquiries
- Registering new patients and maintaining accurate records
- Answering phones and directing calls appropriately
- Supporting the team with general reception duties and administration
- Providing a friendly, approachable presence to patients and colleagues
Who Were Looking For:
- Computer literate with excellent verbal and written communication skills
- Ability to work accurately and maintain confidentiality at all times
- Adaptable, calm under pressure, and able to prioritise a busy workload
- Previous reception experience is desirable; knowledge of EMIS Web is a plus
- Access to a car is preferable for occasional shifts at our branch site in Caton (6 miles from Lancaster)
Person Specification
Qualifications
Essential
- Qualifications & Education
- GCSEs (or equivalent) in English and Maths Grade C/4 or above
- Evidence of ongoing personal development
- Experience
- Experience in a customer-facing or administrative role
- Experience handling sensitive and confidential information
- Familiarity with using computers, including email, word processing, and data entry
- Skills & Abilities
- Excellent communication skills (both verbal and written)
- Ability to remain calm and professional under pressure
- Strong organisational skills, with ability to prioritise and multitask
- Attention to detail and accuracy when inputting data
- Ability to work effectively as part of a team and independently
- Good telephone manner
- Knowledge
- Understanding of confidentiality, data protection, and GDPR
- Awareness of equality, diversity, and inclusion in the workplace
- Personal Attributes
- Friendly, approachable, and empathetic manner
- Reliable and punctual
- Flexible and adaptable to changing priorities
- Professional and patient-focused attitude
Desirable
- Qualifications
- NVQ Level 2/3 in Business Administration or Customer Service (or equivalent)
- Experience
- Previous experience in a GP practice, healthcare setting, or similar environment
- Experience using GP practice software (e.g., EMIS, SystmOne)
- Knowledge
- Basic understanding of NHS systems, services, and referral processes
Person Specification
Qualifications
Essential
- Qualifications & Education
- GCSEs (or equivalent) in English and Maths Grade C/4 or above
- Evidence of ongoing personal development
- Experience
- Experience in a customer-facing or administrative role
- Experience handling sensitive and confidential information
- Familiarity with using computers, including email, word processing, and data entry
- Skills & Abilities
- Excellent communication skills (both verbal and written)
- Ability to remain calm and professional under pressure
- Strong organisational skills, with ability to prioritise and multitask
- Attention to detail and accuracy when inputting data
- Ability to work effectively as part of a team and independently
- Good telephone manner
- Knowledge
- Understanding of confidentiality, data protection, and GDPR
- Awareness of equality, diversity, and inclusion in the workplace
- Personal Attributes
- Friendly, approachable, and empathetic manner
- Reliable and punctual
- Flexible and adaptable to changing priorities
- Professional and patient-focused attitude
Desirable
- Qualifications
- NVQ Level 2/3 in Business Administration or Customer Service (or equivalent)
- Experience
- Previous experience in a GP practice, healthcare setting, or similar environment
- Experience using GP practice software (e.g., EMIS, SystmOne)
- Knowledge
- Basic understanding of NHS systems, services, and referral processes
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
