Job summary
We are looking for an enthusiastic and experienced workflow administrator to join our friendly team.
We are looking for a candidate with excellent communication and interpersonal skills, strong customer service ethos and have the ability to multi-task.
Main duties of the job
Main duties of the job
- To process document management/following the workflow protocol.
- To assist with all clerical and administrative duties.
- To liaise and arrange meetings as required and to attend meetings and take minutes.
- To establish and maintain filing and administrative systems so that written or computer information is easily accessible and secure.
- File patient records and correspondence in patient medical records.
- To receive incoming and initiate outgoing telephone calls in order to facilitate timely and appropriate communications with others, taking messages and dealing with appropriate queries.
- record summarising
About us
We're looking for an enthusiastic and experienced administrator/receptionist to join our team.
We are a friendly, highly motivated and well organised practice. We work well as a team caring for 3000 patients and are reactive to their needs. We use SystmOne, and are at the forefront of online patient access.
We are dedicated to patient care and a positive patient experience.
20-25 hours per week
Hours of work will be over 4-5 days with flexibility to cover annual leave and sickness.
Informal visits and contact welcome
The successful applicant will commence at the earliest opportunity working within a friendly and supportive team. Applicants should demonstrate competence in the following areas:
Excellent communication and interpersonal skills
Strong customer service ethos
Attention to detail
Ability to multi task
Flexibility
Computer literacy and keyboard skills
Follow process, procedure and respect confidentiality
Preferable knowledge of SystmOne
Job description
Job responsibilities
REPORTS TO: PRACTICE MANAGER
HOURS: Part Time
Job Summary:
Job responsibilities
A Workflow Administrator will interact with people throughout their working day. They will liaise with GPs, members of the Nursing Team, management team and co-workers. They therefore need good communication skills including the ability to actively listen to their team, colleagues and patients. In addition, they must facilitate communication between members of a team and clearly verbalise ideas and information. A successful candidate will have various prerequisite skills and qualifications that typically include:
- Excellent customer service skills and the ability to put the needs of patients first
- Knowledge of medical terminology to accurately input codes into patient records
- Computer literacy, including a working knowledge of relevant programs, such as Word and Excel
- The ability to function well in a team to provide effective administrative support
- Excellent organisational skills
- Ability to maintain strict confidentiality and deal with the public in a sensitive way
- Good spelling and grammar for typing clinical and administrative correspondence
Confidentiality:
- In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately
- In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential
- Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data
Job description
Job responsibilities
REPORTS TO: PRACTICE MANAGER
HOURS: Part Time
Job Summary:
Job responsibilities
A Workflow Administrator will interact with people throughout their working day. They will liaise with GPs, members of the Nursing Team, management team and co-workers. They therefore need good communication skills including the ability to actively listen to their team, colleagues and patients. In addition, they must facilitate communication between members of a team and clearly verbalise ideas and information. A successful candidate will have various prerequisite skills and qualifications that typically include:
- Excellent customer service skills and the ability to put the needs of patients first
- Knowledge of medical terminology to accurately input codes into patient records
- Computer literacy, including a working knowledge of relevant programs, such as Word and Excel
- The ability to function well in a team to provide effective administrative support
- Excellent organisational skills
- Ability to maintain strict confidentiality and deal with the public in a sensitive way
- Good spelling and grammar for typing clinical and administrative correspondence
Confidentiality:
- In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately
- In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential
- Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data
Person Specification
Qualifications
Essential
- GCSE Grade A-C in English and Maths
Experience
Essential
- Person Specification
- Essential
- Experience of working in a GP surgery.
- Desirable
- Must have medical terminology experience
Desirable
- Self-motivated
- Assertive
- Ability to work under pressure
- Good work attendance record
- Good time keeping
Person Specification
Qualifications
Essential
- GCSE Grade A-C in English and Maths
Experience
Essential
- Person Specification
- Essential
- Experience of working in a GP surgery.
- Desirable
- Must have medical terminology experience
Desirable
- Self-motivated
- Assertive
- Ability to work under pressure
- Good work attendance record
- Good time keeping
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
