Job summary
Regular alternating shift pattern over 5 days per week, with core hours worked between 8:30am and 6:30pm (Monday to Friday).
Cover for extended opening hours Tuesday, evening (8:00pm finish) and Saturday morning working (8:30am to 5pm) is also n a roational basis
Some flexibility may be required on occasion to ensure that service delivery is maintained in the event of absence of other Reception team members.
Main duties of the job
Prepare premises and facilities in reception, waiting room and consultation rooms to provide a welcoming environment for patients and efficient work areas for members of the Practice team.
Provide telephone and face to face reception service to patients and visitors to the Practice, assisting and directing them in accessing the most appropriate appointment, service or healthcare professional in a courteous, efficient and effective way.
Operate and maintain Practice appointment, telephone and registration systems using the Practice clinical system.
Undertake routine administration associated with maintaining paper records, facilitating pathology testing, in-coming and out-going post and maintenance of stock required in reception area.
Provide general assistance to the Practice Team and project a positive and welcoming image of the Practice to patients and other visitors, either in person or via the telephone at all times.
About us
Please see attached link for overview of the organisation
https://www.schoolacresurgery.nhs.uk/
There are 2 female GP partners
2 Practice Nurse's
4 receptionists
2 administrators
Job description
Job responsibilities
Receptionist General Practice
We are looking for an enthusiastic and motivated person to join our friendly GP Practice, based in Shard End
You must be hard working, possess good oral and written communication skills, have good computer skills and be flexible to the needs of the Practice. The post is varied and we, therefore, seek a self-motivated person with excellent organisation and inter-personal skills. The successful applicant will ideally have had some previous experience of customer service, preferably in the medical field of work.
The successful candidate will undertake a range of receptionist duties within the Practice, provide telephone and face to face reception service to patients and visitors to the Practice, assisting and directing them in accessing the most appropriate appointment, service or healthcare professional in a courteous, efficient and effective way.
Provide general assistance to the Practice Team and project a positive and friendly image of the Practice to patients and other visitors, either in person or via the telephone at all times.
Job description
Job responsibilities
Receptionist General Practice
We are looking for an enthusiastic and motivated person to join our friendly GP Practice, based in Shard End
You must be hard working, possess good oral and written communication skills, have good computer skills and be flexible to the needs of the Practice. The post is varied and we, therefore, seek a self-motivated person with excellent organisation and inter-personal skills. The successful applicant will ideally have had some previous experience of customer service, preferably in the medical field of work.
The successful candidate will undertake a range of receptionist duties within the Practice, provide telephone and face to face reception service to patients and visitors to the Practice, assisting and directing them in accessing the most appropriate appointment, service or healthcare professional in a courteous, efficient and effective way.
Provide general assistance to the Practice Team and project a positive and friendly image of the Practice to patients and other visitors, either in person or via the telephone at all times.
Person Specification
Qualifications
Essential
- GCSE grade A to C in English and Maths
Desirable
- Experience in General Practice
Person Specification
Qualifications
Essential
- GCSE grade A to C in English and Maths
Desirable
- Experience in General Practice
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
