Job summary
We are seeking an experienced and motivated Practice Triager (ANP or Paramedic Practitioner) to join our dynamic multidisciplinary team at Your Family Practice, providing same-day triage, assessment, and treatment for patients with acute presentations.
This is a key role within our patient access and clinical triage system, supporting safe, effective, and efficient care navigation for a list size of over 11,000 patients. Working alongside our GPs, Clinical Pharmacists, HCAs, and Triage assistans, you will play a vital role in managing patient demand, reducing GP pressure, and ensuring timely clinical decision-making.
Main duties of the job
Conduct same-day triage consultations (telephone, online, or face-to-face) to assess, diagnose and manage patient presentations in line with clinical guidelines and practice protocols.
Review all incoming patient requests via AccuRx, prioritising clinical urgency, risk, and safety.
Provide safe, evidence-based signposting to the most appropriate clinician or service, including self-care, pharmacy, first contact physiotherapy, mental health, or social prescribing, ensuring patients are navigated effectively through the system.
Manage minor illness and acute presentations, providing autonomous clinical assessment, diagnosis, treatment, and referral when required.
Support GP workload management by triaging, resolving, or redirecting appropriate cases independently, escalating complex cases to GPs when clinically necessary.
Contribute to proactive care by identifying vulnerable or high-risk patients during triage.
Document all triage decisions accurately on EMIS Web, maintaining clear safety netting and audit trails.
Contribute to service quality improvement, including triage safety audits, significant event reviews, and access performance reporting.
Engage in regular clinical meetings, supervision, and CPD to ensure ongoing professional development and best practice in primary care triage.
About us
Your Family Practice is a progressive, innovative, and digitally driven GP surgery located in Thornton Heath, Croydon, with a strong reputation for high-quality care, patient access innovation, and continuous improvement.
We serve a diverse and vibrant patient population, and pride ourselves on our collaborative and supportive working culture, where every team member contributes to improving patient outcomes and experience.
Our practice is built on five core values that shape everything we do:
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Emotionally Intelligent we lead with empathy, understanding, and respect in every interaction.
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Positive we foster an uplifting, solution-focused environment where challenges are met with optimism.
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Accountable we take ownership for our actions and our impact, ensuring safety, quality, and reliability in all aspects of care.
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Continuous Learning we are committed to developing our people and evolving our systems to deliver the best possible patient care.
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Data-Oriented we use insight, analytics, and digital tools to drive smarter decisions, proactive care, and operational excellence.
We are proud members of the North Croydon Primary Care Network (PCN), actively involved in delivering proactive care, extended access, and integrated neighbourhood services. Our digital systems include EMIS Web, Docman, and AccuRx, supporting our Total Triage model and enabling data-driven decision-making across all aspects of patient care.
Job description
Job responsibilities
Clinical Triage and Assessment
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Conduct same-day telephone, online, and face-to-face triage consultations to assess, diagnose and manage patient presentations in line with national and local protocols.
-
Review all incoming patient requests (AccuRx, eConsult, NHS App, and telephone) and prioritise based on clinical urgency, safety, and suitability for self-care, allied health, or GP review.
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Provide autonomous assessment and management for a range of acute and minor illnesses within scope of practice.
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Prescribe and review medication safely where qualified as an Independent Prescriber (V300).
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Identify red flags, safeguarding issues, and deteriorating conditions promptly and escalate appropriately.
Signposting and Demand Management
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Deliver safe and effective clinical signposting, ensuring patients are directed to the most appropriate clinician or service (e.g., Pharmacist, Physiotherapist, Social Prescriber, Mental Health Practitioner).
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Support the triage managers and admin team to maintain effective patient flow, optimise access and manage daily capacity.
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Communicate clearly and compassionately with patients to explain triage outcomes, ensuring understanding and reassurance.
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Contribute to reducing unnecessary GP appointments through effective triage resolution and patient education.
Proactive and Data-Driven Care
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Identify vulnerable, high-risk, or frequently attending patients during triage and flag for proactive or multidisciplinary review.
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Use clinical data and population health tools to support proactive care planning and risk stratification.
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Participate in quality improvement projects to enhance patient access, safety, and satisfaction.
Documentation and Governance
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Record all encounters, triage decisions, and safety-netting advice accurately on EMIS Web.
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Maintain high standards of clinical documentation and follow practice coding protocols.
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Participate in audits, significant event reviews, and learning processes to strengthen quality and governance.
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Uphold confidentiality and information governance standards in line with GDPR and NHS policies.
Teamwork and Professional Development
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Work collaboratively with GPs, nurses, and the wider PCN multidisciplinary team.
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Support and mentor junior staff or trainees within the triage or clinical team.
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Engage in clinical supervision, reflective practice, and peer review to maintain competence and learning.
-
Participate in regular clinical and operational meetings to improve service delivery.
Job description
Job responsibilities
Clinical Triage and Assessment
-
Conduct same-day telephone, online, and face-to-face triage consultations to assess, diagnose and manage patient presentations in line with national and local protocols.
-
Review all incoming patient requests (AccuRx, eConsult, NHS App, and telephone) and prioritise based on clinical urgency, safety, and suitability for self-care, allied health, or GP review.
-
Provide autonomous assessment and management for a range of acute and minor illnesses within scope of practice.
-
Prescribe and review medication safely where qualified as an Independent Prescriber (V300).
-
Identify red flags, safeguarding issues, and deteriorating conditions promptly and escalate appropriately.
Signposting and Demand Management
-
Deliver safe and effective clinical signposting, ensuring patients are directed to the most appropriate clinician or service (e.g., Pharmacist, Physiotherapist, Social Prescriber, Mental Health Practitioner).
-
Support the triage managers and admin team to maintain effective patient flow, optimise access and manage daily capacity.
-
Communicate clearly and compassionately with patients to explain triage outcomes, ensuring understanding and reassurance.
-
Contribute to reducing unnecessary GP appointments through effective triage resolution and patient education.
Proactive and Data-Driven Care
-
Identify vulnerable, high-risk, or frequently attending patients during triage and flag for proactive or multidisciplinary review.
-
Use clinical data and population health tools to support proactive care planning and risk stratification.
-
Participate in quality improvement projects to enhance patient access, safety, and satisfaction.
Documentation and Governance
-
Record all encounters, triage decisions, and safety-netting advice accurately on EMIS Web.
-
Maintain high standards of clinical documentation and follow practice coding protocols.
-
Participate in audits, significant event reviews, and learning processes to strengthen quality and governance.
-
Uphold confidentiality and information governance standards in line with GDPR and NHS policies.
Teamwork and Professional Development
-
Work collaboratively with GPs, nurses, and the wider PCN multidisciplinary team.
-
Support and mentor junior staff or trainees within the triage or clinical team.
-
Engage in clinical supervision, reflective practice, and peer review to maintain competence and learning.
-
Participate in regular clinical and operational meetings to improve service delivery.
Person Specification
Qualifications
Essential
- Minimum academic level:
- ANP: Masters degree or postgraduate diploma in Advanced Clinical Practice (ACP) (Level 7) accredited by HEE.
- Paramedic Practitioner: BSc (Hons) or MSc in Paramedic Science or Advanced Clinical Practice.
- ANPNursing and Midwifery Council (NMC)Registered Nurse (Part 1 or 2) with active PIN
- Paramedic PractitionerHealth and Care Professions Council (HCPC)Registered Paramedic with current HCPC registration
- Clinical reasoning and decision-making at an advanced level.
- Physical examination skills.
- Ability to triage, risk-assess and prioritise patients using clinical judgement and local protocols.
- Red flag identification (e.g. chest pain, sepsis, stroke, mental health crisis, safeguarding).
- Ability to manage minor illness and urgent care presentations remotely or face-to-face.
Desirable
- Independent prescribing qualification
Person Specification
Qualifications
Essential
- Minimum academic level:
- ANP: Masters degree or postgraduate diploma in Advanced Clinical Practice (ACP) (Level 7) accredited by HEE.
- Paramedic Practitioner: BSc (Hons) or MSc in Paramedic Science or Advanced Clinical Practice.
- ANPNursing and Midwifery Council (NMC)Registered Nurse (Part 1 or 2) with active PIN
- Paramedic PractitionerHealth and Care Professions Council (HCPC)Registered Paramedic with current HCPC registration
- Clinical reasoning and decision-making at an advanced level.
- Physical examination skills.
- Ability to triage, risk-assess and prioritise patients using clinical judgement and local protocols.
- Red flag identification (e.g. chest pain, sepsis, stroke, mental health crisis, safeguarding).
- Ability to manage minor illness and urgent care presentations remotely or face-to-face.
Desirable
- Independent prescribing qualification
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
