Job responsibilities
About the role
The purpose of this position is to facilitate the smooth running
of the practice by providing personal assistance to senior management with
Operational responsibilities (HR / IT / Communications).
We are looking for a confident person who is keen to learn
and progress their skills in a busy healthcare setting, to be enthusiastic
about patient facing work as well as a back-office role.
The ideal candidate would be someone who is looking to start
or progress their career in a healthcare setting and is keen to gain exposure
to all aspects of NHS and business administration.
Working closely with the management team, this role will be
vital to the smooth running of the practice and will provide all round support
to practice teams, in addition to being responsible for some key management tasks.
Key responsibilities
Ensuring the smooth recruitment of
staff, placing job advertisements, inviting candidates to interview, preparing job
information packs and employment contracts, DBS checks, insurance, registration
and employment policies and buildings access and IT logins etc.
Ensuring employee files are kept up
to date and appropriately managed
Co-ordinate staff training and staff
recognition events
Overseeing practice and patient
communications, including liaising with our website provider to ensure that our
website is up to date
Point of contact with our IT
providers for assistance with set up and maintenance of Practice IT systems and
equipment
Arrange maintenance and servicing
regimes for premises and equipment
Ensure the Practice Asset Register
is kept up-to-date including equipment and laptop distribution and maintenance
Take minutes for the fortnightly
clinical meetings and any ad-hoc meetings, as required.
Stock checking in clinical rooms and
ordering supplies
Support new projects within the
Practice/PCN, as required
Ordering practice equipment and consumables
This is a back office role, however we
all pitch in to help with phonecalls and admin on occasion so there will be
some patient contact expected.
Equality, Diversity & Inclusion
A good attitude and positive action towards
ED&I create an environment where all individuals are able to achieve their
full potential. Creating such an environment is important for three reasons: it
improves operational effectiveness, it is morally the right thing to do, and it
is required by law.
Patients and their families have the right to be treated
fairly and to be routinely involved in decisions about their treatment and
care. They can expect to be treated with dignity and respect and will not be
discriminated against on any grounds including age, disability, gender
reassignment, marriage and civil partnership, pregnancy and maternity, race,
religion or belief, sex or sexual orientation. Patients have a responsibility
to treat other patients and our staff with dignity and respect.
Staff have the right to be treated fairly in
recruitment and career progression. Staff can expect to work in an environment
where diversity is valued and equality of opportunity is promoted. Staff will
not be discriminated against on any grounds including age, disability, gender
reassignment, marriage and civil partnership, pregnancy and maternity, race,
religion or belief, sex or sexual orientation. Staff have a responsibility to
ensure that they treat our patients and their colleagues with dignity and respect.
Safety,
Health, Environment and Fire (SHEF)
The practice is committed to supporting and
promoting opportunities for staff to maintain their health, well-being and
safety. You have a duty to take reasonable care of health and safety at work
for you, your team and others, and to cooperate with employers to ensure compliance
with health and safety requirements. All personnel are to comply with the
Health and Safety at Work Act 1974, Environmental Protection Act 1990,
Environment Act 1995, Fire Precautions (workplace) Regulations 1999 and other
statutory legislation.
Confidentiality
The practice is committed to maintaining an outstanding confidential service. Patients
entrust and permit us to collect and retain sensitive information relating to
their health and other matters pertaining to their care. They do so in
confidence and have a right to expect that all staff will respect their privacy
and maintain confidentiality at all times. It is essential, if the legal
requirements are to be met and the trust of our patients is to be retained,
that all staff protect patient information and provide a confidential service.
The
post-holder should respect patient confidentiality at all times and not divulge
patient information unless sanctioned by the requirements of the role.
Quality & Continuous
Improvement (CI)
To
preserve and improve the quality of our output, all personnel are required to
think not only of what they do, but how they achieve it. By continually
re-examining our processes, we will be able to develop and improve the overall
effectiveness of the way we work. The responsibility for this rests with
everyone working within the practice to look for opportunities to improve
quality and share good practice.
The practice continually
strives to improve work processes which deliver healthcare with improved
results across all areas of our service provision. We promote a culture of continuous
improvement, where everyone counts and staff are permitted to make suggestions
and contributions to improve our service delivery and enhance patient
care.
Learning and development
The
effective use of training and development is fundamental in ensuring that all
staff are equipped with the appropriate skills, knowledge, attitude and
competences to perform their role. All staff will be required to participate in
and complete mandatory training as well as takin part in the practices training
programme.
Collaborative working
All
staff are to recognise the significance of collaborative working. Teamwork is
essential in multidisciplinary environments. Effective communication is
essential and all staff must ensure that they communicate in a way which
enables the sharing of information in an appropriate manner.
Security
The
security of the practices is the responsibility of all personnel. Staff must
ensure they remain vigilant at all times and report any suspicious activity
immediately. Under no circumstances are staff to share the codes for the door
locks with anyone and they are to ensure that restricted areas remain
effectively secured.
Job Description Agreement:
This
job description is intended to provide an outline of the key tasks and
responsibilities only. There may be
other duties required of the post-holder commensurate with the position. This description will be open to regular
review and may be amended to take into account development within the practice
and wider Primary Care Network (PCN).
All members of staff should be prepared to take on additional duties or
relinquish existing duties in order to maintain the efficient running of the practice.
This
job description is intended as a basic guide to the scope and responsibilities
of the post and is not exhaustive. It
will be subject to regular review and amendment as necessary in consultation
with the post holder.
