Job summary
Would you like to support services and projects that improve patient experiences and community wellbeing?
General Practice Alliance (GPA) are looking for a part-time Administrator to work 30 hours per week on a fixed-term contract until 30th April 2026. This is an exciting opportunity to join our team and provide essential operational and administrative support to ensure our Personalised Care services and projects run smoothly. We are keen for someone to start as soon as possible.
Please note: We are unable to offer visa sponsorship for this role.
Main duties of the job
As our Administrator, you will provide key support to the team, helping deliver Personalised Care services and related projects efficiently. You'll work closely with the Personalised Care Lead and Service Development Manager, supporting both day-to-day activities and wider service development initiatives.
You'll assist with administrative tasks, coordinate communications, support events, and contribute to data collection and reporting. Your role will be essential in ensuring the smooth running of services and enhancing the experience of patients, volunteers, and colleagues alike.
This is an exciting opportunity for someone with strong administrative skills, a proactive approach, and an interest in supporting health and community services. You'll receive full induction and support to develop your skills while contributing to meaningful projects that improve local services and patient experiences.
For an informal discussion about the role, please contact Helen Macmillan, Personalised Care Lead, via email: helen.macmillan3@nhs.net.
About us
GPA is a leading primary care provider and established GP Federation, dedicated to providing equitable healthcare across our collective of 19 GP practices, serving over 210,000 people. We are at the forefront of healthcare transformation, building stronger connections between GPs, patients, and the community to create lasting health improvements.
Youll be joining a friendly, inclusive team culture where collaboration and flexibility are valued. Alongside competitive pay, we offer:
- Hybrid Working Arrangements: Flexible working to support a healthy work-life balance.
- Pension Scheme: With a 14.38% employer contribution.
- Generous Annual Leave: To promote wellbeing and time away from work.
- Employee Discount Schemes: Including the Blue Light Card for high street and online discounts.
- Wellbeing Package: Employee Assistance Programme, Wellbeing portal, and access to the Feeling Good app.
- Discounted Trilogy Gym Membership: Encouraging an active, healthy lifestyle.
Job description
Job responsibilities
Provide administrative support to GPA Personalised Care Services and
Service Development Manager.
Maintain an online directory of services, ensuring assets and local
events are regularly updated to keep the platform current.
Maintain an online volunteer platform, supporting organisations and
volunteers with registration and usage, and coordinating communication between
all parties.
Support the organisation of monthly GPA Communities Market Place and
Communities of Practice events.
Contribute to internal communications and updates, including newsletters
or bulletins.
Assist the Personalised Care Lead in generating statistics for
evaluations and monthly reporting.
Collate qualitative data such as patient stories, case studies, and
feedback for service improvement and reporting.
Support the Project Coordinator with administrative
tasks, including diary management, meeting minutes, tracking actions, and
managing the administration of feedback forms and questionnaires.
Job description
Job responsibilities
Provide administrative support to GPA Personalised Care Services and
Service Development Manager.
Maintain an online directory of services, ensuring assets and local
events are regularly updated to keep the platform current.
Maintain an online volunteer platform, supporting organisations and
volunteers with registration and usage, and coordinating communication between
all parties.
Support the organisation of monthly GPA Communities Market Place and
Communities of Practice events.
Contribute to internal communications and updates, including newsletters
or bulletins.
Assist the Personalised Care Lead in generating statistics for
evaluations and monthly reporting.
Collate qualitative data such as patient stories, case studies, and
feedback for service improvement and reporting.
Support the Project Coordinator with administrative
tasks, including diary management, meeting minutes, tracking actions, and
managing the administration of feedback forms and questionnaires.
Person Specification
Experience
Essential
- Experience in accurate and efficient data entry, with a proactive approach to maintaining records. Able to identify and resolve administrative challenges, escalating issues to management when appropriate.
- Experience working with multi-agency teams and cross-sector partnerships, including building and maintaining productive relationships with third-party organisations and vendors.
- Experience in platform maintenance, including content management, user support, and using digital tools for reporting.
Qualifications
Essential
- Educated to GCSE Level (5 GCSEs at grade C or equivalent inc. English Language and Maths), with demonstrable commitment to professional and personal development.
Skills and Knowledge
Essential
- Understanding of community health, wellbeing and the local voluntary and community sector.
- Familiarity with digital service directories or online platforms used in public or community services.
- Excellent written and verbal communication skills for engaging with internal teams, external partners, and community stakeholders.
Desirable
- Knowledge of data protection, information governance, and accessibility standards relevant to public-facing digital tools.
Job Circumstances
Essential
- Reliable transportation to facilitate a hybrid work arrangement and occasional travel for mandatory meetings as required by the position.
- Legally entitled to work in the UK, and able to provide the necessary documentation if shortlisted.
Person Specification
Experience
Essential
- Experience in accurate and efficient data entry, with a proactive approach to maintaining records. Able to identify and resolve administrative challenges, escalating issues to management when appropriate.
- Experience working with multi-agency teams and cross-sector partnerships, including building and maintaining productive relationships with third-party organisations and vendors.
- Experience in platform maintenance, including content management, user support, and using digital tools for reporting.
Qualifications
Essential
- Educated to GCSE Level (5 GCSEs at grade C or equivalent inc. English Language and Maths), with demonstrable commitment to professional and personal development.
Skills and Knowledge
Essential
- Understanding of community health, wellbeing and the local voluntary and community sector.
- Familiarity with digital service directories or online platforms used in public or community services.
- Excellent written and verbal communication skills for engaging with internal teams, external partners, and community stakeholders.
Desirable
- Knowledge of data protection, information governance, and accessibility standards relevant to public-facing digital tools.
Job Circumstances
Essential
- Reliable transportation to facilitate a hybrid work arrangement and occasional travel for mandatory meetings as required by the position.
- Legally entitled to work in the UK, and able to provide the necessary documentation if shortlisted.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
