Job summary
Do you enjoy supporting people to get the right care at the right time? Are you skilled in phlebotomy and looking for a role where you can make a real difference to patients lives?
General Practice Alliance (GPA) are looking for a Care Coordinator/Phlebotomist to join our team on a full-time basis.
This is an exciting new role combining safe, compassionate blood sample collection with proactive care coordination. You'll be working closely with patients to ensure they feel supported, connected to the right services, and confident in managing their health and wellbeing.
** Please note: We are unable to offer visa sponsorship for this role.
Main duties of the job
As our Care Coordinator/Phlebotomist, you'll spend time both in practices and working from home, carrying out phlebotomy while also reviewing patient needs, triaging referrals, and helping people access the right support.
Were looking for someone compassionate, organised, and confident, who enjoys connecting with patients and supporting them through their health journey. Phlebotomy experience is essential, but what matters just as much is your dedication to providing personalised care and helping patients feel supported every step of the way.
For an informal discussion about the role, contact Helen at helen.macmillan3@nhs.net
Interview dates: Stage 1: 13th October, Stage 2: 17th October
Preferred Start Date: 1st December 2025
About us
GPA is a leading primary care provider and established GP Federation, dedicated to providing equitable healthcare across our collective of 19 GP practices, serving over 210,000 people. We are at the forefront of healthcare transformation, building stronger connections between GPs, patients, and the community to create lasting health improvements.
Youll be joining a friendly, inclusive team culture where collaboration and flexibility are valued. Alongside competitive pay, we offer:
- Hybrid Working Arrangements: Flexible working to support a healthy work-life balance.
- NHS Pension Scheme: With a 23.7% employer contribution.
- Generous Annual Leave: To promote wellbeing and time away from work.
- Employee Discount Schemes: Including the Blue Light Card for high street and online discounts.
- Wellbeing Package: Employee Assistance Programme, Wellbeing portal, and access to the Feeling Good app.
- Discounted Trilogy Gym Membership: Encouraging an active, healthy lifestyle.
Job description
Job responsibilities
Perform safe and compassionate blood sample collection in line with
clinical procedures.
Accurately label, store, and dispatch blood samples to appropriate
laboratories.
Document sample collection and care coordination activities in patient
records.
Review patient notes to identify unmet biopsychosocial needs or
opportunities for further support.
Engage with patients to coordinate follow-up actions.
Act as a central point of contact for patients, promoting continuity of
care.
Support patients in preparing for and following up on clinical
conversations.
Proactively identify frequent attenders with complex needs and
coordinate their care.
Signpost and navigate patients to relevant health, social, and community
support services.
Triage incoming referrals and direct patients to appropriate
personalised care services based on individual needs and preferences.
Escalate anomalies or significant patient concerns to clinical staff.
Job description
Job responsibilities
Perform safe and compassionate blood sample collection in line with
clinical procedures.
Accurately label, store, and dispatch blood samples to appropriate
laboratories.
Document sample collection and care coordination activities in patient
records.
Review patient notes to identify unmet biopsychosocial needs or
opportunities for further support.
Engage with patients to coordinate follow-up actions.
Act as a central point of contact for patients, promoting continuity of
care.
Support patients in preparing for and following up on clinical
conversations.
Proactively identify frequent attenders with complex needs and
coordinate their care.
Signpost and navigate patients to relevant health, social, and community
support services.
Triage incoming referrals and direct patients to appropriate
personalised care services based on individual needs and preferences.
Escalate anomalies or significant patient concerns to clinical staff.
Person Specification
Qualifications
Essential
- Educated to GCSE Level (5 GCSEs at grade C or equivalent inc. English Language and Maths).
Job Circumstances
Essential
- Reliable transportation to facilitate a hybrid work arrangement and occasional travel for mandatory meetings as required by the position.
- Possess the legal right to work in the UK and ability to provide appropriate documentation for verification.
Experience
Essential
- Experience of working within primary care, community or hospital settings.
- Trained and competent in phlebotomy, with experience in blood sample collection OR willing to complete phlebotomy training shortly after appointment.
Desirable
- Experience of working directly in a care co-ordinator role.
Skills and Knowledge
Essential
- Confidently use databases to review patient records, identify needs, update information, and coordinate tasks, with a commitment to confidentiality, safeguarding, and patient safety.
- Ability to listen, empathise with people and provide person-centred support in a non-judgemental way.
- Organised and able to manage multiple tasks and priorities effectively.
- Knowledge of IT systems, including ability to use word processing skills, emails, and the internet.
- Basic knowledge of long-term conditions and their impact on physical, emotional and social needs.
Person Specification
Qualifications
Essential
- Educated to GCSE Level (5 GCSEs at grade C or equivalent inc. English Language and Maths).
Job Circumstances
Essential
- Reliable transportation to facilitate a hybrid work arrangement and occasional travel for mandatory meetings as required by the position.
- Possess the legal right to work in the UK and ability to provide appropriate documentation for verification.
Experience
Essential
- Experience of working within primary care, community or hospital settings.
- Trained and competent in phlebotomy, with experience in blood sample collection OR willing to complete phlebotomy training shortly after appointment.
Desirable
- Experience of working directly in a care co-ordinator role.
Skills and Knowledge
Essential
- Confidently use databases to review patient records, identify needs, update information, and coordinate tasks, with a commitment to confidentiality, safeguarding, and patient safety.
- Ability to listen, empathise with people and provide person-centred support in a non-judgemental way.
- Organised and able to manage multiple tasks and priorities effectively.
- Knowledge of IT systems, including ability to use word processing skills, emails, and the internet.
- Basic knowledge of long-term conditions and their impact on physical, emotional and social needs.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
