Job responsibilities
JOB SUMMARY - 28 HOURS PER WEEK
Monday 2pm - 8pm
Tuesday 2pm - 8pm
Wednesday 1pm - 6pm
Thursday 2pm - 8pm
Friday 1pm - 6pm
Responsible for carrying out a wide range of duties.
Be a front-line advocate for the Kingsnorth Medical Practice.
Assist patients to make the best use of the services provided
within the Practice.
Work in partnership with the whole Primary Health Care Team
(PHCT) ensuring excellent communication.
RESPONSIBILITIES
At the start of the day entering the building and disabling the
burglar alarm. Receptionists should exercise caution when opening up and if
there are any signs of a break-in remain outside until other members of staff
arrive.
On entering the building ensuring that the telephones have been
switched to day-service and that all equipment is operational and the main
computer terminals have been switched on.
Make appointments and assist patients with their enquiries or
queries.
Maintenance of the surgery list, clinic books and computerised
appointment systems.
Receiving patients in the reception and checking their
names off surgery lists.
Registering new patients, ensuring all paperwork is duly
completed and passed onto the Registration Co-Ordinator. All new patients must
be offered an appointment for a registration check with a member of the Primary
Healthcare Team.
Answering the telephone and dealing with patient enquiries as
referred to above.
The taking and passing of messages, ensuring that all
messages are passed to the most appropriate person.
Receiving requests and organising home visits.
Open and process incoming mail according to practice procedure
in line with Docman 10.
Pulling and checking of notes for surgeries and clinics if
required. Re-filing notes at the end of every session when required.
Ensure patients are informed about fees etc. and that all
appropriate fees have been collected before patients are seen by Doctor or
Practice Nurse.
Sort prescriptions, after signature by the doctor, for patients
or their authorised representative to collect. Ensure that prescriptions
collected by designated representatives are recorded and signed for in the
appropriate record book.
Ensure stocks of forms and stationery are maintained in
Reception and that the Reception Manager or appropriate person is informed of
any stock deficiencies.
At the end of the day ensuring that all computers are logged out
and that all electrical equipment has been switched off where appropriate.
Ensure that all doors and windows have been secured and fire doors closed.
Ensure that the identified boxes and cupboards have been locked and keys
secured in key safe.
Switching the telephone to the on-call service.
Setting
burglar alarms and ensuring the security of the building.
Arrange special and private appointments as directed.
Checking and dealing with correspondence as directed, ensuring
that the paperwork and task are processed promptly on a daily basis.
At the end of every session, where appropriate, ensure that all
outstanding issues are handed over to the incoming receptionist.
Make sure that all post is dispatched at the end of the day.
All staff members are responsible for co-operating with the
development and implementation of KMP policies and guidance as part of their
duties and responsibilities.
New documents will be disseminated electronically
by the Practice Manager or her deputy to ensure all clinical and administrative
personnel are aware of and understand the implication of any document.
All staff members are expected to work in accordance with the
NHS Code of Confidentiality
N.B. The Job Description is not intended to be restrictive and
may change as a result of service requirements in consultation with the
post-holder. The job description will be formally reviewed in the light of
practices as part of the annual Individual Performance Review Process.