Job summary
Severn View Family Practice is a small-medium sized practice located in Thornbury. We are looking for an enthusiastic and motivated Medical Secretary to join our admin team. Working in an interesting, busy office, you will need to have excellent organisational, communication and interpersonal skills. Proven IT skills and the ability to meet deadlines is an essential requirement. You will be expected to work within a small team with the ability to work alone, maintaining accuracy and prioritising all tasks accordingly. The post holder will need to be competent in audio typing and word. This is a part-time/ job share role- 3 days a week 22.5 hrs.
Main duties of the job
To provide an efficient audio, copy typing and word processing services to all clinicians and health professionals as required. This includes typing letters, reports, patient referrals, minutes etc in an accurate and quality manner. To provide flexible cover for members of the secretarial team during periods of sickness and annual leave.
This role requires the post holder to organise their own workload in accordance with other medical secretaries within the team, taking responsibility to ensure efficiency of the service within the organisation.
About us
The team at Severn View Family Practice is warm, welcoming, loyal and supportive. We pride ourselves on a team approach to continued service improvement and encourage all to share their experiences, knowledge and skills. We strive for a positive work life balance and take time to check in with and one one another.
Job description
Job responsibilities
Secretarial
Duties
-
Typing audio and typing of letters, reports
as necessary
-
Submit 2WW Referrals/US forms/other referrals
in a time manner
-
Deal with Telephone queries from patients and
health care facilities
-
Monitor secretary email and copy clinic letters/responses
to patient notes. Send tasks to GP as appropriate.
-
Check worklists on e-referrals and action as
necessary.
-
Compose letters on behalf of GPs referral
letters to audiology, ophthalmology, fit to fly, blue badge, letters for
school/university etc.
-
Help patients with referrals via telephone or
in person at reception.
-
Liaise with hospital on behalf of patients by
email/telephone
-
Chase clinic letters on behalf of GPs
-
Partially complete forms on behalf of GPs e.g.
wheelchair forms, funding applications etc.
-
Email funding applications with supporting
information to CCG. Submit further
supporting information if requested, liaise with patient when necessary. Inform
GP of outcome of funding application/refer patient.
-
Submit MSK referrals on behalf of GPs to
Sirona.
-
Action secretary emails
-
Send investigation results when requested by GP
to consultant.
-
Telephone/ Text patient to let them know
private referral letter/letter ready for collection.
-
Search through patients paper notes when
requested by GP.
-
Action Docman tasks & Emis tasks requests
for referrals.
-
Monitor Klinik care navigation tool and action
any secretary requests.
-
Offer advise & support & training to
colleagues and clinicians to support referral pathway.
- Ability to prioritise
workload and attention to detail paramount
Job description
Job responsibilities
Secretarial
Duties
-
Typing audio and typing of letters, reports
as necessary
-
Submit 2WW Referrals/US forms/other referrals
in a time manner
-
Deal with Telephone queries from patients and
health care facilities
-
Monitor secretary email and copy clinic letters/responses
to patient notes. Send tasks to GP as appropriate.
-
Check worklists on e-referrals and action as
necessary.
-
Compose letters on behalf of GPs referral
letters to audiology, ophthalmology, fit to fly, blue badge, letters for
school/university etc.
-
Help patients with referrals via telephone or
in person at reception.
-
Liaise with hospital on behalf of patients by
email/telephone
-
Chase clinic letters on behalf of GPs
-
Partially complete forms on behalf of GPs e.g.
wheelchair forms, funding applications etc.
-
Email funding applications with supporting
information to CCG. Submit further
supporting information if requested, liaise with patient when necessary. Inform
GP of outcome of funding application/refer patient.
-
Submit MSK referrals on behalf of GPs to
Sirona.
-
Action secretary emails
-
Send investigation results when requested by GP
to consultant.
-
Telephone/ Text patient to let them know
private referral letter/letter ready for collection.
-
Search through patients paper notes when
requested by GP.
-
Action Docman tasks & Emis tasks requests
for referrals.
-
Monitor Klinik care navigation tool and action
any secretary requests.
-
Offer advise & support & training to
colleagues and clinicians to support referral pathway.
- Ability to prioritise
workload and attention to detail paramount
Person Specification
Qualifications
Essential
- Educated to GCSE level or equivalent
Desirable
- RSA/OCR 111WP/ Typing or equivalent
- ECDL, Clait or equivalent qualification
- AMSPAR medical secretarial qualification
Experience
Essential
- Previous experience working with the general public
- Excellent planning and organisational skills
- Attention to detail
- Ability to prioritise workload
- Ability to liaise and communicate with colleagues and staff at all levels.
- Good working knowledge of Microsoft office
- A clear understanding of confidentiality and GDPR
- Ability to provide excellent customer service
Desirable
- Experience of working in a GP practice
- previous secretarial experience
Person Specification
Qualifications
Essential
- Educated to GCSE level or equivalent
Desirable
- RSA/OCR 111WP/ Typing or equivalent
- ECDL, Clait or equivalent qualification
- AMSPAR medical secretarial qualification
Experience
Essential
- Previous experience working with the general public
- Excellent planning and organisational skills
- Attention to detail
- Ability to prioritise workload
- Ability to liaise and communicate with colleagues and staff at all levels.
- Good working knowledge of Microsoft office
- A clear understanding of confidentiality and GDPR
- Ability to provide excellent customer service
Desirable
- Experience of working in a GP practice
- previous secretarial experience
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.