Job responsibilities
Job summary:
Support delivery
of smooth running of the reception area
Support deliver
of smooth running of the back office and administrative tasks
Job responsibilities:
Reception duties:
- Answering the telephone and conveying messages
- Managing requests for repeat prescriptions and liaising with
pharmacy when appropriate
- Checking prescription box for repeat prescription requests
- Managing, maintaining and distributing the mail, emails and
other incoming communications
- Ensuring that patients receive reliable information and sound
advice drawing on GPs/other staff as appropriate
- Explaining practice arrangements to new patients
- Ensuring that all incoming calls are received in a timely manner
whilst ensuring appropriate attention is given to every patient. Diverting or pass messages to other team
members where appropriate.
- Charging patients the appropriate amount for private work,
providing a receipt to the patient and recording the charge in the petty cash
book
- Helping with the sorting and filing of medical records
- Maintaining outgoing lab specimen collection system in a manner
suited to the needs of the practice; taking into consideration time cut
off for the courier
- Recording appropriate notes on patient records in accordance with
practice protocols and good record keeping guidance
- Distribution and collection of questionnaires
- Ensuring the procedure for opening and closing the Surgery is
carried out, including making sure security is given priority.
- Actively participating in staff and other meetings
- Ensure that Consulting Rooms are clean and tidy prior to the start
of each surgery, including checking there are enough paper/scripts in
printers and any other stationary required.
- Maintaining a list of surgery contacts including staff telephone
numbers, partner organisation contact numbers
- Provide support in carrying out administrative tasks
- Carry out other duties deemed appropriate
Confidentiality:
- In the course of seeking treatment, patients entrust us with, or
allow us to gather, sensitive information in relation to their health and
other matters. They do so in confidence and have the right to expect that
staff will respect their privacy and act appropriately
- In the performance of the duties outlined in this job description,
the post-holder may have access to confidential information relating to
patients and their carers, practice staff and other healthcare
workers. They may also have access to
information relating to the practice as a business organisation. All
such information from any source is to be regarded as strictly
confidential
- Information relating to patients, carers, colleagues, other
healthcare workers or the business of the practice may only be divulged to
authorised persons in accordance with the practice policies and procedures
relating to confidentiality and the protection of personal and sensitive
data
Health & safety:
The post-holder will assist in promoting and
maintaining their own and others health, safety and security as defined in the
practice health & safety policy, the practice health & safety manual,
and the practice infection control policy and published procedures. This will
include:
- Using personal security systems within the workplace according to
practice guidelines
- Identifying the risks involved in work activities and undertaking
such activities in a way that manages those risks
- Making effective use of training to update knowledge and skills
- Using appropriate infection control procedures, maintaining work
areas in a tidy and safe way, free from hazards
- Actively reporting health and safety hazards and infection hazards
immediately when recognised
- Keeping own work areas and general / patient areas generally
clean, assisting in the maintenance of general standards of cleanliness
consistent with the scope of the job holders role
- Undertaking periodic infection control training (minimum annually)
- Reporting potential risks identified
- Demonstrate due regard for safeguarding and promoting the welfare
of children.
Equality and diversity:
The post-holder will support the equality,
diversity and rights of patients, carers and colleagues, to include:
- Acting in a way that recognises the importance of peoples rights,
interpreting them in a way that is consistent with practice procedures and
policies, and current legislation
- Respecting the privacy, dignity, needs and beliefs of patients,
carers and colleagues
- Behaving in a manner that is welcoming to and of the individual,
is non-judgmental and respects their circumstances, feelings priorities
and rights.
Personal/professional
development:
The post-holder will participate in any training
programme implemented by the practice as part of this employment, such training
to include:
- Participation in an annual individual performance review,
including taking responsibility for maintaining a record of own personal
and/or professional development
- Taking responsibility for own development, learning and
performance and demonstrating skills and activities to others who are
undertaking similar work
Quality:
The post-holder will strive to maintain quality
within the practice, and will:
- Alert other team members to issues of quality and risk
- Assess own performance and take accountability for own actions,
either directly or under supervision
- Contribute to the effectiveness of the team by reflecting on own
and team activities and making suggestions on ways to improve and enhance
the teams performance
- Work effectively with individuals in other agencies to meet
patients needs
- Effectively manage own time, workload and resources
Communication:
The post-holder should recognize the importance of effective
communication within the team and will strive to:
- Communicate effectively with other team members
- Communicate effectively with patients and carers
- Recognise peoples needs for alternative methods of communication
and respond accordingly
Contribution to
the implementation of services:
The post-holder will:
- Apply practice policies, standards and guidance
- Discuss with other members of the team how the policies, standards
and guidelines will affect own work
- Participate in audit where appropriate
