Job summary
MINET GREEN HEALTH PRACTICE
JOB DESCRIPTION
Job Title: PATIENT SERVICES OFFICER
Responsible To: Operations Manager
Role Overview
Patient
Services Officers (PSOs) are the first point of contact at the practice for our
patients, their carers, and other healthcare professionals. The role comprises three
key areas of responsibility: greeting patients and answering queries at front
desk, answering telephone calls, and administrative work.
The role
involves working closely with all members of the practice team, including GPs,
and the rest of the administration team.
Once initial
training is completed, PSOs can take on a variety of additional
responsibilities. These may include handling repeat prescription requests,
managing medical records requests, processing private medical reports, and
coordinating recalls for specific patient groups. These responsibilities can be
tailored to align with individual interests and strengths.
Main duties of the job
Duties and Responsibilities
Reception
services: Provide a
welcoming and efficient reception service for patients and visitors, managing
the waiting area and ensuring timely communication.
Patient
support: Handle
patient inquiries in person, over the phone, or online. Assist patients with
accessing services and managing their healthcare.
Administrative
duties: Provide
administrative services to the practice, including managing correspondence from
third parties and contacting patients regarding routine appointments.
Security
and environment:
Ensure the reception area and clinical spaces are tidy, safe, and welcoming.
Follow protocols for opening and closing the premises.
Data
protection: Maintain
strict confidentiality of all patient and practice information in accordance
with GDPR and organisational policies.
Compliance
and training:
Complete regular training as required and stay up to date with relevant topics.
Attend and contribute to practice meetings.Understand that this Job Description is not exhaustive, demonstrating
flexibility to meet the changing demands of the role and the priorities set by
the Practice Business Manager and Partners. Duties may vary under the direction
of the Practice Operations Manager, depending on current workload and staffing
levels.
About us
Excellent communication skills
Excellent inter-personal skills including the ability to support and motivate others
Ability to work pro-actively, on own initiative, whilst also knowing when to report up/down
Ability to adapt to and respond to change
Time management skills
Excellent organisational and administrative skills
Excellent IT skills including the ability to use standard software packages, including spreadsheets, database skills, word processing skills and patient administration/information systems
Understanding of health and safety issues
Awareness of diversity issues and an ability to work in a non-discriminatory way
Ability to use own judgement and resourcefulness
Job description
Job responsibilities
Role Overview
Patient
Services Officers (PSOs) are the first point of contact at the practice for our
patients, their carers, and other healthcare professionals. The role comprises three
key areas of responsibility: greeting patients and answering queries at front
desk, answering telephone calls, and administrative work.
The role
involves working closely with all members of the practice team, including GPs,
and the rest of the administration team.
Once initial
training is completed, PSOs can take on a variety of additional
responsibilities. These may include handling repeat prescription requests,
managing medical records requests, processing private medical reports, and
coordinating recalls for specific patient groups. These responsibilities can be
tailored to align with individual interests and strengths.
Duties and Responsibilities
Reception
services: Provide a
welcoming and efficient reception service for patients and visitors, managing
the waiting area and ensuring timely communication.
Patient
support: Handle
patient inquiries in person, over the phone, or online. Assist patients with
accessing services and managing their healthcare.
Administrative
duties: Provide
administrative services to the practice, including managing correspondence from
third parties and contacting patients regarding routine appointments.
Security
and environment:
Ensure the reception area and clinical spaces are tidy, safe, and welcoming.
Follow protocols for opening and closing the premises.
Data
protection: Maintain
strict confidentiality of all patient and practice information in accordance
with GDPR and organisational policies.
Compliance
and training:
Complete regular training as required and stay up to date with relevant topics.
Attend and contribute to practice meetings.
Understand that this Job Description is not exhaustive, demonstrating
flexibility to meet the changing demands of the role and the priorities set by
the Practice Business Manager and Partners. Duties may vary under the direction
of the Practice Operations Manager, depending on current workload and staffing
levels.
Expected Behaviours
Professional
conduct: Maintain a
courteous, calm and professional demeanor in all interactions with patients and
colleagues.
Patient-centred
focus: Demonstrate
empathy and sensitivity to patient needs, prioritizing their dignity and
comfort.
Team
commitment: Support
colleagues proactively and contribute positively to practice culture and
morale.
Adaptability: Respond flexibly to changing
priorities while maintaining composure under pressure.
Examples of Career Development Options:Many of the
senior roles within the practice, including Care Coordinator, Social
Prescribing Link Worker, Healthcare Assistant, Data Officer, and Practice
Operations Manager, are filled by colleagues who originally joined us as
Patient Services Officers.
Job description
Job responsibilities
Role Overview
Patient
Services Officers (PSOs) are the first point of contact at the practice for our
patients, their carers, and other healthcare professionals. The role comprises three
key areas of responsibility: greeting patients and answering queries at front
desk, answering telephone calls, and administrative work.
The role
involves working closely with all members of the practice team, including GPs,
and the rest of the administration team.
Once initial
training is completed, PSOs can take on a variety of additional
responsibilities. These may include handling repeat prescription requests,
managing medical records requests, processing private medical reports, and
coordinating recalls for specific patient groups. These responsibilities can be
tailored to align with individual interests and strengths.
Duties and Responsibilities
Reception
services: Provide a
welcoming and efficient reception service for patients and visitors, managing
the waiting area and ensuring timely communication.
Patient
support: Handle
patient inquiries in person, over the phone, or online. Assist patients with
accessing services and managing their healthcare.
Administrative
duties: Provide
administrative services to the practice, including managing correspondence from
third parties and contacting patients regarding routine appointments.
Security
and environment:
Ensure the reception area and clinical spaces are tidy, safe, and welcoming.
Follow protocols for opening and closing the premises.
Data
protection: Maintain
strict confidentiality of all patient and practice information in accordance
with GDPR and organisational policies.
Compliance
and training:
Complete regular training as required and stay up to date with relevant topics.
Attend and contribute to practice meetings.
Understand that this Job Description is not exhaustive, demonstrating
flexibility to meet the changing demands of the role and the priorities set by
the Practice Business Manager and Partners. Duties may vary under the direction
of the Practice Operations Manager, depending on current workload and staffing
levels.
Expected Behaviours
Professional
conduct: Maintain a
courteous, calm and professional demeanor in all interactions with patients and
colleagues.
Patient-centred
focus: Demonstrate
empathy and sensitivity to patient needs, prioritizing their dignity and
comfort.
Team
commitment: Support
colleagues proactively and contribute positively to practice culture and
morale.
Adaptability: Respond flexibly to changing
priorities while maintaining composure under pressure.
Examples of Career Development Options:Many of the
senior roles within the practice, including Care Coordinator, Social
Prescribing Link Worker, Healthcare Assistant, Data Officer, and Practice
Operations Manager, are filled by colleagues who originally joined us as
Patient Services Officers.
Person Specification
Qualifications
Essential
- GCSE grade A to C in English
Experience
Essential
Desirable
Person Specification
Qualifications
Essential
- GCSE grade A to C in English
Experience
Essential
Desirable
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
