Job summary
Job title: Patient Services Officer
As the first point of contact for our patients, Patient Services Officers (PSOs) at Minet Green Health Practice are at the very heart of our team. It is a challenging and rewarding role with clear opportunities for career progression for staff who show interest and aptitude.
The practice welcomes applicants looking for both full time and part time work, and will always attempt to accommodate applicants who have other commitments, for example caring, studies, or other employment.
We really look forward to hearing from you! If you have any questions or would like to discuss anything informally, please contact us and ask to speak with Joe Qiu, Practice Operations Manager.
Main duties of the job
PSOs at Minet Green are primarily responsible for greeting patients and answering queries at reception, answering telephone calls, and performing a range of administrative duties.
The role involves working closely with all members of the practice team, including clinicians, managers, and the rest of the PSO team to provide a high standard of patient care.
Administrative tasks may include:
- Document management (both digital and physical)
- Dealing with emails from patients and third parties
- Responding to queries sent via our website
- Contacting patients for routine checkups and appointments
There are many other responsibilities which PSOs can assume once their initial training and has been completed, including repeat prescription requests, medical records requests, private medical reports and recalls for specific patient groups. These will be discussed with management and will be tailored to your own interests and strengths.
About us
Minet Green Health Practice:Creating an environment which supports the wellbeing of our community, with kindness and dedication.
We a large and modern GP surgery in the heart of Lambeth, between Camberwell and Brixton. The practice is based in the spacious and purpose-built Akerman Health Centre. We are proud to support a diverse and multicultural population of around 12,000 patients, and are part of the Fiveways Primary Care Network.
You will be joining our friendly and dedicated team of PSOs,who are supported by a team of Care Coordinators, a Data and Operations Lead, the Practice Operations Manager, and our co-Practice Business Managers.
The practice's clinical team is made up of 4 GP Partners, 6 salaried GP's, 1 Pharmacist Partner, 2 Practice Nurses, 2 Healthcare Assistants and 3 Pharmacists, as well as Social Prescribing Link Workers, Physiotherapists, Dieticians, Health & Wellbeing Coaches, Mental Health Practitioners, and Alcohol & Drugs Counsellors.
Job description
Job responsibilities
Please see attached document for full job description
Job Summary
o To provide reception and administrative duties to Minet Green Health Practice, its patients, clients and visitors in a timely and efficient way.
o To undertake a variety of administrative duties to assist in the smooth running of the practice.
o On a daily basis, individual staff will take the lead for certain areas within this job description as agreed with the Practice Operations Manager.
o Provide general support to the practice team and project a positive and friendly image to patients and other visitors both in person and via the telephone.
Job description
Job responsibilities
Please see attached document for full job description
Job Summary
o To provide reception and administrative duties to Minet Green Health Practice, its patients, clients and visitors in a timely and efficient way.
o To undertake a variety of administrative duties to assist in the smooth running of the practice.
o On a daily basis, individual staff will take the lead for certain areas within this job description as agreed with the Practice Operations Manager.
o Provide general support to the practice team and project a positive and friendly image to patients and other visitors both in person and via the telephone.
Person Specification
Qualifications
Essential
- Education to GCSE level / NVQ Level 2 or equivalent
Desirable
- Higher qualification e.g. NVQ level 3, A Levels, or equivalent
Abilities
Essential
- Ability to work on own initiative
- Ability to accurately enter data
- Ability to maintain strict confidentiality
- Ability to work under pressure
- Ability to work to deadlines
- Ability to multitask and prioritize own workload
- An organised approach to work
- Ability to understand simple reports and audits
- Ability to handle difficult situations calmly and effectively
- Ability to work effectively within a set protocol and seek help as needed
Experience
Essential
- Experience of providing reception or other patient / customer facing services
Desirable
- Experience in a GP Practice or Health Care Organisation
- Experience with database systems
- Read code training
Qualities
Essential
- Reliable and honest
- Flexible with an adaptable approach
- Possessing sensitivity, tact and diplomacy
- Self-motivated with a high degree of personal integrity
- Calm and patient manner
- Takes pleasure from working with people and has genuine desire to help others
Skills
Essential
- Good communication skills, both orally (in person and over the telephone) and in writing
- Time management skills
- Good attention to detail
- Good IT skills
- Ability to accurately enter data
- Customer care skills
- Team working
Knowledge
Essential
Desirable
- Basic knowledge of clinical problems and medication usage
- Knowledge of QOF and its requirements
Person Specification
Qualifications
Essential
- Education to GCSE level / NVQ Level 2 or equivalent
Desirable
- Higher qualification e.g. NVQ level 3, A Levels, or equivalent
Abilities
Essential
- Ability to work on own initiative
- Ability to accurately enter data
- Ability to maintain strict confidentiality
- Ability to work under pressure
- Ability to work to deadlines
- Ability to multitask and prioritize own workload
- An organised approach to work
- Ability to understand simple reports and audits
- Ability to handle difficult situations calmly and effectively
- Ability to work effectively within a set protocol and seek help as needed
Experience
Essential
- Experience of providing reception or other patient / customer facing services
Desirable
- Experience in a GP Practice or Health Care Organisation
- Experience with database systems
- Read code training
Qualities
Essential
- Reliable and honest
- Flexible with an adaptable approach
- Possessing sensitivity, tact and diplomacy
- Self-motivated with a high degree of personal integrity
- Calm and patient manner
- Takes pleasure from working with people and has genuine desire to help others
Skills
Essential
- Good communication skills, both orally (in person and over the telephone) and in writing
- Time management skills
- Good attention to detail
- Good IT skills
- Ability to accurately enter data
- Customer care skills
- Team working
Knowledge
Essential
Desirable
- Basic knowledge of clinical problems and medication usage
- Knowledge of QOF and its requirements
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
