Job summary
Are you enthusiastic about working with the public in a healthcare environment? Are you a team player who is well organised, communicates effectively, and has a calm, reassuring manner?
If so, we have an exciting opportunity to join our friendly and ever-expanding team as a Receptionist at a busy GP practice in the heart of Worksop.
This role may involve working Saturdays and occasional extended hours, in line with the needs of the practice.
Main duties of the job
To be responsible for undertaking a wide range of reception duties and the provision of general support to the multidisciplinary team. Duties can include, but are not limited to, greeting and directing patients, effective use of the appointment system, booking appointments, the processing of information and assisting patients as required.
To act as the central point of contact for patients, the distribution of information, messages and enquiries for the clinical team, liaising with multi-disciplinary team members and external agencies such as secondary care and community service providers.
About us
Newgate Medical Group (NMG) is a welcoming & busy single practice Primary Care Network (PCN) with over 30,000 patients. We are a large Practice. We have an established team of 9 GP Partners & a host of varied health professionals including pharmacists, nurses, ANP's, PA, Paramedics, Social Prescribing link workers, care co-ordinators & a large admin team. We offer a supportive team environment, training, pension and good holiday package for the right candidate.
We are a forward thinking, supportive Practice that embraces new ideas and innovation with the aim of producing better patient outcomes and efficient ways of working. Our dedicated team is crucial to the success of the Practice and the service it provides to our patient population. Ongoing rigorous processes of evaluation and review inform every aspect of the services we provide, within each department, to ensure our high standards never slip. We aim to provide a good work life balance, support our staff to develop, feel engaged and part of the Newgate Medical Group team.
This is an exciting time to join the team as we have plans to develop a new Health and Wellbeing Hub that will benefit residents and patients across the area whilst developing our team further.
Job description
Job responsibilities
Maintain and monitor the practice appointment system
Process personal, telephone and e-requests for appointments
Answer incoming phone calls, transferring calls or dealing with the callers request appropriately
Signpost patients to the correct service
Initiating contact with and responding to, requests from patients, team members and external agencies
Photocopy documentation as required
Data entry of new and temporary registrations and relevant patient information as required when required
Input data into patients healthcare records as necessary
Manage all queries as necessary in an efficient manner including prescription queries.
Carry out system searches as requested
Maintain a clean, tidy, effective working area at all times
Monitor and maintain the reception area and notice boards
Support all clinical staff with general tasks as requested
Job description
Job responsibilities
Maintain and monitor the practice appointment system
Process personal, telephone and e-requests for appointments
Answer incoming phone calls, transferring calls or dealing with the callers request appropriately
Signpost patients to the correct service
Initiating contact with and responding to, requests from patients, team members and external agencies
Photocopy documentation as required
Data entry of new and temporary registrations and relevant patient information as required when required
Input data into patients healthcare records as necessary
Manage all queries as necessary in an efficient manner including prescription queries.
Carry out system searches as requested
Maintain a clean, tidy, effective working area at all times
Monitor and maintain the reception area and notice boards
Support all clinical staff with general tasks as requested
Person Specification
Experience
Essential
- Experience of working with the general public
Desirable
- Experience of administrative duties
- Experience of working in a healthcare setting
Skills
Essential
- Excellent communication skills (written and oral)
- Strong IT skills
- Clear, polite telephone manner
- Competent in the use of Office and Outlook
- Effective time management (planning and organising)
- Ability to work as a team member and autonomously
- Good interpersonal skills
- Problem solving and analytical skills
- Ability to follow policy and procedure
Desirable
Qualifications
Essential
- GCSE Mathematics and English (C or above)
- Educated to GCSE level or equivalent
Desirable
- AMSPAR Receptionist Qualification
- NVQ Level 2 in Health and Social Care
Personal Qualities
Essential
- Polite and confident
- Flexible and cooperative
- Motivated
- Forward thinker
- High levels of integrity and loyalty
- Sensitive and empathetic in distressing situations
- Ability to work under pressure
Person Specification
Experience
Essential
- Experience of working with the general public
Desirable
- Experience of administrative duties
- Experience of working in a healthcare setting
Skills
Essential
- Excellent communication skills (written and oral)
- Strong IT skills
- Clear, polite telephone manner
- Competent in the use of Office and Outlook
- Effective time management (planning and organising)
- Ability to work as a team member and autonomously
- Good interpersonal skills
- Problem solving and analytical skills
- Ability to follow policy and procedure
Desirable
Qualifications
Essential
- GCSE Mathematics and English (C or above)
- Educated to GCSE level or equivalent
Desirable
- AMSPAR Receptionist Qualification
- NVQ Level 2 in Health and Social Care
Personal Qualities
Essential
- Polite and confident
- Flexible and cooperative
- Motivated
- Forward thinker
- High levels of integrity and loyalty
- Sensitive and empathetic in distressing situations
- Ability to work under pressure
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
