Job summary
We are looking for an enthusiastic and professional Medical Secretary to join our growing GP practice to provide secretarial and administrative support to multidisciplinary teams. This is a fantastic opportunity to work in a fast-paced, growing GP Practice.
If you are highly motivated, can work with initiative, have excellent communication & IT skills, the ability to work as part of a team, or autonomously then we would love to hear from you.
Main duties of the job
Responsible for undertaking a wide range of secretarial/administrative duties and the administrative support to multidisciplinary teams at the practice.
Duties may include: Processing information (electronic/hard copy), liaising with multidisciplinary team/external agencies and following policies, including the use of the electronic referral service (ERS).
About us
Newgate Medical Group is a welcoming and busy GP Practice located in Worksop, Nottinghamshire, providing regulated NHS services to our patients.
We are a large Practice with over 30,000 registered patients. We have an established team of 9 GP Partners and a host of varied health professionals including clinicians, receptionists, and large admin team, totalling approximately 80+ employed staff, plus agency workers.
We are a forward thinking, supportive Practice that embraces new ideas and innovation with the aim of producing better patient outcomes and efficient ways of working. Our dedicated team is crucial to the success of the Practice and the service it provides to our patient population. Ongoing rigorous processes of evaluation and review inform every aspect of the services we provide, within each department, to ensure our high standards never slip. We aim to provide a good work life balance, support our staff to develop, feel engaged and part of the Newgate Medical Group team.
This is an exciting time to join the team as we have plans to develop a new Health and Wellbeing Hub that will benefit residents and patients across the area whilst developing our team further.
Job description
Job responsibilities
Typing letters, reports and associated documentation as required in a timely and accurate manner.
Liaising with external agencies such as hospitals and community services, ensuring referrals are processed efficiently.
Managing all enquires in an effective manner.
Maintaining an accurate referrals database.
Actioning all incoming email.
Inputting data into the patients healthcare records as necessary.
Processing referrals using the electronic referral system (ERS).
Processing requests for information i.e., SAR, insurance/solicitors letters and DVLA forms.
Answering department phone calls, transferring calls or dealing with the callers request appropriately.
Managing all administrative queries as necessary.
Maintaining a clean, tidy, effective working area at all times.
Supporting all clinical staff with general administrative tasks as requested.
Job description
Job responsibilities
Typing letters, reports and associated documentation as required in a timely and accurate manner.
Liaising with external agencies such as hospitals and community services, ensuring referrals are processed efficiently.
Managing all enquires in an effective manner.
Maintaining an accurate referrals database.
Actioning all incoming email.
Inputting data into the patients healthcare records as necessary.
Processing referrals using the electronic referral system (ERS).
Processing requests for information i.e., SAR, insurance/solicitors letters and DVLA forms.
Answering department phone calls, transferring calls or dealing with the callers request appropriately.
Managing all administrative queries as necessary.
Maintaining a clean, tidy, effective working area at all times.
Supporting all clinical staff with general administrative tasks as requested.
Person Specification
Qualifications
Essential
- GCSE English C or above
- GCSE Maths C or above
Desirable
- RSA 3 Typing qualifications or equivalent typing/keyboard
Personal Qualities
Essential
- Polite and confident.
- Flexible and cooperative.
- Motivated.
- Forward thinker.
- High levels of integrity and loyalty.
- Sensitive and empathetic in distressing situations.
- Ability to work under pressure.
Experience
Desirable
- Experience of administrative duties.
- Experience of working with the general public.
- Experience of working in a healthcare setting as a Medical Secretary.
Skills
Essential
- Excellent Communication Skills (written and oral).
- Strong IT skills.
- Effective time management skills (planning and organising).
- Good interpersonal skills.
- Ability to work as a team member and autonomously.
- Ability to follow policy and procedure.
- Problem solving and analytical skills.
- Clear and polite telephone manner.
- Competent in the use of Outlook and Office.
Desirable
- SystmOne/ERS user skills.
Person Specification
Qualifications
Essential
- GCSE English C or above
- GCSE Maths C or above
Desirable
- RSA 3 Typing qualifications or equivalent typing/keyboard
Personal Qualities
Essential
- Polite and confident.
- Flexible and cooperative.
- Motivated.
- Forward thinker.
- High levels of integrity and loyalty.
- Sensitive and empathetic in distressing situations.
- Ability to work under pressure.
Experience
Desirable
- Experience of administrative duties.
- Experience of working with the general public.
- Experience of working in a healthcare setting as a Medical Secretary.
Skills
Essential
- Excellent Communication Skills (written and oral).
- Strong IT skills.
- Effective time management skills (planning and organising).
- Good interpersonal skills.
- Ability to work as a team member and autonomously.
- Ability to follow policy and procedure.
- Problem solving and analytical skills.
- Clear and polite telephone manner.
- Competent in the use of Outlook and Office.
Desirable
- SystmOne/ERS user skills.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
