Practice Manager

Job description

Job responsibilities

Main duties of the job

The successful candidate must have proven leadership and management experience in the NHS, ideally in General Practice. The post will involve reviewing, developing and implementing the overall operational business strategy as agreed with the Partners to ensure the practice meets its agreed aims and objectives, within a profitable, efficient, effective and safe working environment.

You will be responsible for Practice finances, ensuring contracts and policies are up to date as well as ensuring that the Practice achieves long-term strategic objectives in an effective and safe working environment compliant with CQC Regulations.

Please note that the Practice Manager will be responsible for all aspects of managing the Practice, staff and premises for the Partners.You will be responsible for the following, though there may be occasions to undertake other tasks where necessary for the efficient delivery of the Practices business:

Project Management

1) Assist the Partners in the project management of new services and processes

2) Help maintain, review & develop effective working practices for clinical and non-clinical staff

3) Ensure all IT systems are up to date and effective

4) Be responsible for own training and keeping up to date with changes in NHS

Personnel

1) Assist in the management of the Practice Team. This includes supporting the non-clinical team and being the operational line management of the clinical team (supporting the Partners)

2) Conduct pre-employment checks and the induction of new staff. Assist in training of new and existing staff and conducting annual appraisals of non-clinical staff

3) Able to understand and implement HR policies, staff rights and responsibilities, performance management & ability to take necessary action in line with HR policies and procedures, ensure compliance with equality and diversity legislation and foster a positive E&D atmosphere in the practice

4) Assisting the Practices external payroll provider

5) Manage the rotas, annual leave and study leave process for clinical and admin staff

6) Arrange and ensure compliance re mandatory training for all staff

7) Workforce planning and job reviews

Management of Information in line with NHS and GP Practice requirements

Examples of responsibilities include but are not exclusive to:

1) Managing QOF and other targets to ensure a profitable practice and safe patient care

2) Governance and SEAs

3) Overview of the appointment system

4) Checking key performance indicators and Quality and Outcomes Framework (QoF) are met

Administrative Duties

1) Answering patient queries and complaints in person, by telephone, or in writing

2) Take minutes in Partner meetings and disseminate to relevant personnel. Monitor and ensure actions are carried out

3) Record staff sickness and perform return to work interviews

4) Oversee Patient Access

5) Co-ordinate practice-wide patient communication when necessary

General

1) Attend meetings as agreed by the Partners, including monthly PCN meetings

2) Ensure the Practice is financially responsible and income streams are managed and claimed for as necessary

3) Modernise practice finance by implementing digitalised payment methods

4) Attend performance and development reviews with the Partners

5) Maintain regular consistent and professional attendance, punctuality and adherence to relevant health and safety / environmental procedures

6) To have a good understanding of Practice policies and procedures as laid out in the Practices Terms and Conditions and Employee Handbook & ensure compliance.To maintain and update the policies and procedures where necessary

7) To attend all mandatory training courses and any courses specific to this role as discussed with the Partners

8) Ensure the practice remains compliant with audit and information governance, suggesting, conducting & delegating audits as needed. Identifying and managing risk

9) Ensure the practice is CQC and IG compliant under the instruction of the partners

10) Take responsibility for building maintenance, clinical waste, cleaning contracts etc

Flexibility

This role profile is intended to provide a broad outline of the main responsibilities only. The post holder will need to be flexible in developing the role.

Health & safety:

Employees must be aware of the responsibilities placed on them under the Health and Safety at Work Act (1974) to ensure that the agreed procedures are carried out to maintain a safe environment for patients, visitors and staff.

The above list serves to illustrate the scope and responsibilities of the post and is not intended to be an exhaustive list of duties. You will be expected to perform different tasks as necessitated by the development of this role as the practice develops, and the overall business objectives of the practice.

Person Specification

Experience

Essential

• Experience of management in a general practice setting.
• Experience of confidentiality, team working and team leading
• HR knowledge and experience.
• Experience of performance management including appraisals, staff development and disciplinary/grievance procedures.
• Experience of successfully developing and implementing project, including change management.
• Experience of workforce planning, forecasting and development.
• Ability to identify and negotiate opportunities to enhance profitability.
• Strategic thinker and negotiator with the ability to develop services.
• Ability to motivate staff even under challenging circumstances.
• Ability to document and keep accurate records of all aspects of HR and organisational matters.
• Ability to prioritise, delegate and work to tight deadlines in a fast-paced environment.
• Able to represent the organisation a professional and capable manner.

Desirable

• GP Practice Management experience.
• Experience of managing accounting procedures including budget and cash flow forecasting.
• EMIS user skills.
• Relevant health and safety experience.
• Flexibility to work outside core office hours if required.
• Disclosure Barring Service Check (DBS).

Qualifications

Essential

• Good standard of education with excellent literacy, IT and numeracy skills

Desirable

• Educated to degree level in healthcare or business
• leadership and/or management qualification

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Heaton Mersey Medical Practice

Address

460 Didsbury Road

Heaton Mersey

Stockport

Cheshire

SK4 3BT

Employer's website

https://www.heatonmerseymedicalpractice.co.uk/ (Opens in a new tab)