Patient Care Advisor/Receptionist

Job summary

We are looking to recruit another trusted member of our team, who has the right attributes to work alongside our administrative and clinical staff.

The right applicant will be customer focussed with a common-sense approach, able to multi-task and work well in a team and independently, to ensure we provide the best possible service to our patients.

The working hours shifts commence at 8.00am and/or finish at 6.30pm, depending on part time or full time hours. We can offer some degree of flexibility to the right person.

Main duties of the job

As a Patient Care Advisor (PCA) you will provide reception and administrative support to the clinical team to ensure patients are signposted to the appropriate practice services or external services. To carry out various administrative tasks which include; assisting the duty clinician, communicating with patients by telephone and at the reception desk, email communications, scanning and various administrative tasks. You will be fully supported by a friendly and innovative team, and develop new skills along the way.

Candidate attributes and requirements:

• have a positive nature and proactive approach
• experience of working in a patient facing service
• office administration experience
• able to work in a fast paced environment
• excellent customer service, communication skills
• attention to detail and diligence
• high level of computer skills and experience of Microsoft systems.
• excellent time management and ability to work to deadlines
• be flexible and adaptable
• previous NHS or healthcare experience is preferred

Training will be provided for the right candidate

About us

This is an exciting opportunity to join an outstanding practice and a team of long standing staff who are dedicated to providing excellent customer service. We were Herts & West Essex Primary Care Team of the Year 2023, and shortlisted again in 2024, which is a credit to our team as a whole.

We are a large, well established practice, with a supportive team which includes: doctors, paramedics, pharmacist, nurses, physiotherapists and other primary care staff, supported by a large administrative team.

Our aim is to provide the highest level of care to our patient population, and to focus on the needs of our local population and the well-being of our staff, as well as the continued success and sustainability of the practice.

As a GP Training Practice, we have a culture of learning and development which extends to the whole team, and we encourage and support staff to develop and expand their skills.

We are proud of the contribution our team has made to support the service improvements, and the high quality service we provide to our patients, which is reflected in our Google reviews.