Primary Care Network Operational Manager

Job description

Job responsibilities

We are seeking an enthusiastic PCN Operational Manager to join our established team and be a part of a PCN that really makes a difference.

Supporting the PCN Clinical Director, PCN Deputy Clinical Director, PCN Strategic Manager, Practice Managers and the wider practice teams, you will oversee the management of the PCN team, manage the operational performance of PCN requirements and support PCN projects.

The following are the core responsibilities of the PCN Operational Manager.

There may be on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels.

The PCN Operational Manager is primarily responsible for:

Recruitment, retention and line management of all ARRS staff.

Development of training including specific and mandatory training for the ARRS team.

Provide HR support to the PCN staff including appraisals and any personal development plans.

Operational Management of the PCN including ensuring the DES, IIF and CAIP are met.

Undertake a lead role for the PCN GDPR compliance.

Provide monthly PCN performance data for a range of PCN activities.

Be the first port of call for all practices for PCN matters.

Attend operational meetings on behalf of the PCN.

In addition to the primary responsibilities, the PCN manager may be requested to:

Work in partnership with other local health and care organisations within the area on joint initiatives and service improvement projects

Act as the primary point of contact for NHS(E), ICB, community services and other external stakeholders

Be involved in appropriate and agreed initiatives

Be involved in appropriate and agreed constituent practices improvement projects

All staff of the Abbey Health PCN conform to the following:

Confidentiality

The post holder must maintain the confidentiality and security of information about patients, staff and the business of the PCN and both partnerships in accordance with the Data Protection Act 2018 and Caldicott principles.

Health & safety

The post-holder will support and implement on the full range of promotion and management of their own and others health, safety and security as defined in the practice Health & Safety policy, the practice Health & Safety manual, and the practice Infection Control policy and published procedures.

This will include (but will not be limited to):

Using personal security systems within the workplace according to Practice / PCN guidelines.

Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks across the business.

Making effective use of training to update knowledge and skills and initiate and manage the training of others.

Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards, and initiation of remedial / corrective action where needed.

Keeping own work areas generally clean, identifying issues and hazards / risks in relation to other work areas within the business, and assuming responsibility in the maintenance of general standards of cleanliness across the business in consultation (where appropriate) with other site facility managers

Undertaking periodic infection control training (minimum annually).

Demonstrate due regard for safeguarding and promoting the welfare of children.

Equality and diversity

The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation

Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues

Behaving in a manner that is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

Personal/Professional development

The post-holder will:

Assess own performance and take accountability for own actions, either directly or under supervision.

Effectively manage own time, workload and resources.

Participate in any training/development implemented by the PCN as part of this employment, including:

Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development

Taking responsibility for own development, learning and performance and demonstrating skill and activities to others who are undertaking similar work

Training may need to be undertaken outside of normal practice hours, and off site.

Person Specification

Skills

Essential

• Ability to exploit and negotiate opportunities to enhance service delivery
• Excellent communication skills (written, oral and presenting)
• Strong IT skills (generic)
• Excellent leadership skills
• Strategic thinker and negotiator
• Ability to prioritise, delegate and work to tight deadlines in a fast-paced environment
• EMIS / Systmone / Vision user skills
• Effective time management (Planning & Organising)
• Ability to network and build relationships
• Proven problem solving & analytical skills
• Ability to develop, implement and embed policy and procedure
• Ability to motivate and train staff

Personal Qualities

Essential

• Polite and confident
• Flexible and cooperative
• Excellent interpersonal skills
• Motivated and proactive
• Ability to use initiative and judgement
• Forward thinker with a solutions focused approach
• High levels of integrity and loyalty
• Sensitive and empathetic in distressing situations
• Ability to work under pressure
• Confident, assertive and resilient
• Ability to drive and deliver change effectively
• Ability to motivate teams, enhance morale and maintain a positive working environment, including team building sessions

Qualifications

Essential

• Educated to degree level in healthcare or business
• Good standard of education with excellent literacy and numeracy skills

Desirable

• Leadership and / or Management Qualification

Experience

Essential

• Experience of working with the general public
• Experience of working in a health care setting
• Experience of managing large multidisciplinary teams
• Experience of performance management, including appraisal writing, staff development and disciplinary procedures
• Experience of successfully developing and implementing projects
• Experience of workforce planning, forecasting and development
• NHS / Primary Care General Practice experience

Desirable

• Relevant health and safety experience
• Experience of chairing meetings, producing agendas and minutes

Other Requirements

Essential

• Flexibility to work outside of core office hours
• Disclosure Barring Service (DBS) check
• Maintains confidentiality at all times
• Full UK driving licence

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

The Maltings Surgery

Address

8-14 Victoria Street

St Albans

Hertfordshire

AL1 3JB

Employer's website

https://www.maltingssurgery.co.uk/ (Opens in a new tab)