Job summary
Were looking for an accomplished, motivated, and strategic Practice
Manager ready to lead with vision and make a real difference. If youre
passionate about driving service improvements, managing teams, and steering a
busy practice forward, this exciting opportunity is for you!
Youll work closely with the Partners and be supported by a skilled
and dedicated administrative and clinical team, taking responsibility for the
seamless day-to-day operations of our patient-focused practice. Your vision,
initiative, and drive will be key to leading the practice confidently into the
future.
Main duties of the job
Take full operational responsibility for the smooth running of the
practice, ensuring that all clinical and administrative services are delivered
efficiently and to the highest standard.
Lead, motivate, and develop a skilled team of administrative and
clinical staff, fostering a culture of excellence, collaboration, and
continuous improvement.
Oversee financial management including budgeting, forecasting, and
monitoring practice performance to ensure sustainability and growth.
Manage HR functions including recruitment, staff development,
performance management, and compliance with employment legislation.
Work closely with the Partners and other stakeholders to develop and
implement strategic plans that align with the practices goals and patient
needs.
Drive service improvement initiatives, ensuring that key targets and
quality standards are consistently met or exceeded.
Ensure the practice remains compliant with all regulatory and
governance requirements, including clinical audits and health and safety
standards.
Champion the adoption and effective use of new technologies and
digital systems to enhance patient care and practice efficiency.
About us
Situated in the heart of Camberwell in a stunning Grade II listed building, we are a long-established, friendly, and highly respected medical practice that combines tradition with innovation. Our supportive team thrives on collaboration, embraces new technologies, and delivers exceptional patient care to a community of 9,000 patients.
There is a good team ethos
within the practice described as supportive, caring and friendly, with a
community feel within the team. The Partners are mindful of equality and
kindness and proud of their team members, many of which have been with the
practice for several years. It is very
important to the partners that this is maintained and developed.
Job description
Job responsibilities
Key responsibilities
Finance
Responsible for the finances of the practice.
Ensure the organisational requirements of the practice contracts with NHSE are fully met and complied with
Support the Partners to develop and implement processes to achieve clinical targets of QOF and enhanced services
Directly contribute to profit improvement by exploring areas for increasing income and reducing costs.
Analyse data relating to clinical commissioning as appropriate and contributing to planning and organisation
Develop and control budgets and financial systems
Prepare financial budgets and cash-flow forecasts
Liaise with the accountant, bank and business insurance companies as appropriate or as directed by the Partners
Oversee the administration of the NHS Pension and Stakeholder Pension Schemes
Liaise with the ICB and payment agencies regarding queries with payments relating to the contract, e.g. enhanced services.
Manage the Partners drawings in consultation with the accountant
Strategic Planning
Working with the Partners to;
- Keep abreast of current affairs and identify potential opportunities and threats
- Assess and evaluate accommodation requirements and manage development and opportunities if appropriate
- Implement and update the Practice Development Plan, overseeing the implementation of the aims and objectives
Assist the practice in the wider community and with forging links with other local practices, education bodies, the LMC and relevant agencies and in particular working collaboratively within the PCN
- Formulate objectives and research and develop ideas for future practice development
- To represent the practice at PCN, federation, locality and ICB meetings
- To make recommendations to the Partners for practice development with regard to enhancing patient services and potential sources of income
Human Resources
Overall responsibility for all aspects of HR
- Recruitment and selection of staff working, including contracts of employment and job descriptions
- Employment Law compliance
- Awareness of current employment legislation
- Development and maintenance of good employee/employer relationships
- Ensuring that members of the existing staff team are aware of any changes that occur in the practice
- To maintain good communication at all times with the practice team
- To oversee rotas which allow good staff cover at all times as well as giving the flexibility required at short notice to cover for illness, staff wellbeing, etc.
- To implement pay rises/scales and increments at the appropriate time
- Responsibility for appropriate paperwork for doctors/staff DBS (Disclosure and Barring Service) checks
- To meet with PCN and attached staff as and when necessary and arrange/attend regular meetings with partners to discuss all issues around patient care
- To ensure that suitable facilities are available to enable all staff to work within the practice
- Be responsible for the health and safety policy and its implementation
- Facilitate the development of a multi-disciplinary effective primary health care team
Information Technology
- Ensure the update of appropriate information governance systems
- Ensure all Practice IT and telephone systems are functioning effectively
- Ensure the IG and DSP toolkit requirements are met
- Keep abreast of new technology and ensure existing IT is used to its full potential
Risk Management
As SIRO (Senior Information Risk Officer), overall responsibility for all aspects of Information Risk for the practice
Patient Services
- Ensure that the Practice complies with NHS contractual obligations in relation to patient care
- Maintain registration policies and monitor patient turnover and capitation
- Oversee and manage effective appointment systems
- Routinely monitor and assess practice performance against patient access and demand targets
- Maintain the Patient Participation Group
CQC
- Oversee and maintain compliance with CQC regulations and ensure that the practice meets the essential standards and is inspection ready
Training & Education
Working with the Partners, GP Trainer to achieve the following;
To participate and/or assist in the training of all administrative staff
To maintain a training on-line tool for staff and update staff requirements.
To undertake the booking of training events for clinical staff as required.
To organise in-house training when required.
To maximise training grants available.
To write bids for training opportunity funding as required.
To provide a robust induction for students and training GPs in the practice, explaining the areas of confidentiality, health and safety and procedures and policies to the students and trainees
To invoice claims for student work.
To participate in any training programme implemented by the practices as part of this employment.
To personally undertake in mandatory training.
To mentor staff in their specific roles.
Premises and Equipment
- Manage all aspects of practice premises
- Represent the practice to negotiate leasing contracts and their renewals
- Liaise with NHSE in notional rent review
- Ensure property owned by the partners is safe, effective and fit for purpose
Communication
- Ensure compliance with the latest NHS recommendations and GDPR
- Understand the practice communication systems
- Build/maintain good working relationships with the NHSE, ICB, hospitals, community agencies, other GP practices, PCN, pharmacists, education bodies, voluntary and private organisations
- Represent the practice at meetings and seminars
- Assist and support the Partners corporately and at individual level to fulfil the requirements of revalidation
- Present a professional image and always promote the practice
- Share skills and expertise with others
Job description
Job responsibilities
Key responsibilities
Finance
Responsible for the finances of the practice.
Ensure the organisational requirements of the practice contracts with NHSE are fully met and complied with
Support the Partners to develop and implement processes to achieve clinical targets of QOF and enhanced services
Directly contribute to profit improvement by exploring areas for increasing income and reducing costs.
Analyse data relating to clinical commissioning as appropriate and contributing to planning and organisation
Develop and control budgets and financial systems
Prepare financial budgets and cash-flow forecasts
Liaise with the accountant, bank and business insurance companies as appropriate or as directed by the Partners
Oversee the administration of the NHS Pension and Stakeholder Pension Schemes
Liaise with the ICB and payment agencies regarding queries with payments relating to the contract, e.g. enhanced services.
Manage the Partners drawings in consultation with the accountant
Strategic Planning
Working with the Partners to;
- Keep abreast of current affairs and identify potential opportunities and threats
- Assess and evaluate accommodation requirements and manage development and opportunities if appropriate
- Implement and update the Practice Development Plan, overseeing the implementation of the aims and objectives
Assist the practice in the wider community and with forging links with other local practices, education bodies, the LMC and relevant agencies and in particular working collaboratively within the PCN
- Formulate objectives and research and develop ideas for future practice development
- To represent the practice at PCN, federation, locality and ICB meetings
- To make recommendations to the Partners for practice development with regard to enhancing patient services and potential sources of income
Human Resources
Overall responsibility for all aspects of HR
- Recruitment and selection of staff working, including contracts of employment and job descriptions
- Employment Law compliance
- Awareness of current employment legislation
- Development and maintenance of good employee/employer relationships
- Ensuring that members of the existing staff team are aware of any changes that occur in the practice
- To maintain good communication at all times with the practice team
- To oversee rotas which allow good staff cover at all times as well as giving the flexibility required at short notice to cover for illness, staff wellbeing, etc.
- To implement pay rises/scales and increments at the appropriate time
- Responsibility for appropriate paperwork for doctors/staff DBS (Disclosure and Barring Service) checks
- To meet with PCN and attached staff as and when necessary and arrange/attend regular meetings with partners to discuss all issues around patient care
- To ensure that suitable facilities are available to enable all staff to work within the practice
- Be responsible for the health and safety policy and its implementation
- Facilitate the development of a multi-disciplinary effective primary health care team
Information Technology
- Ensure the update of appropriate information governance systems
- Ensure all Practice IT and telephone systems are functioning effectively
- Ensure the IG and DSP toolkit requirements are met
- Keep abreast of new technology and ensure existing IT is used to its full potential
Risk Management
As SIRO (Senior Information Risk Officer), overall responsibility for all aspects of Information Risk for the practice
Patient Services
- Ensure that the Practice complies with NHS contractual obligations in relation to patient care
- Maintain registration policies and monitor patient turnover and capitation
- Oversee and manage effective appointment systems
- Routinely monitor and assess practice performance against patient access and demand targets
- Maintain the Patient Participation Group
CQC
- Oversee and maintain compliance with CQC regulations and ensure that the practice meets the essential standards and is inspection ready
Training & Education
Working with the Partners, GP Trainer to achieve the following;
To participate and/or assist in the training of all administrative staff
To maintain a training on-line tool for staff and update staff requirements.
To undertake the booking of training events for clinical staff as required.
To organise in-house training when required.
To maximise training grants available.
To write bids for training opportunity funding as required.
To provide a robust induction for students and training GPs in the practice, explaining the areas of confidentiality, health and safety and procedures and policies to the students and trainees
To invoice claims for student work.
To participate in any training programme implemented by the practices as part of this employment.
To personally undertake in mandatory training.
To mentor staff in their specific roles.
Premises and Equipment
- Manage all aspects of practice premises
- Represent the practice to negotiate leasing contracts and their renewals
- Liaise with NHSE in notional rent review
- Ensure property owned by the partners is safe, effective and fit for purpose
Communication
- Ensure compliance with the latest NHS recommendations and GDPR
- Understand the practice communication systems
- Build/maintain good working relationships with the NHSE, ICB, hospitals, community agencies, other GP practices, PCN, pharmacists, education bodies, voluntary and private organisations
- Represent the practice at meetings and seminars
- Assist and support the Partners corporately and at individual level to fulfil the requirements of revalidation
- Present a professional image and always promote the practice
- Share skills and expertise with others
Person Specification
Experience
Essential
- 5 years experience and success of communicating with and managing people
- Experience of working in teams; able to promote teamwork and employee satisfaction
- Working in a computer environment
- Financial management experience including understanding of spread sheets and financial software
- Experience as a business manager, with knowledge of employ-ment law and small business accounts
- Management experience in General Practice
Desirable
- Experience of strategic business plan-ning
- Experience of working with regulatory bodies and preparing for inspections
Qualifications
Essential
- Evidence of a sound education to A level standard or equivalent
- Evidence of a commitment to continuing professional develop-ment
Desirable
- Degree level certification
- Relevant management, HR/CIPD or finance qualification
Skills
Essential
- A solutions focused approach to problem solving
- Intelligent with a fast-learning ability
- Effective communication (oral and written) and excellent inter-personal skills
- Approachable with the ability to listen and empathise
- Delegation and empowerment of staff
- Appropriate IT skills
- Leadership skills, including excellent people management skills
- Good time management
- Excellent networking skills
- Customer service and complaints resolution
- Negotiating and managing conflict
- Able to manage change and cope with pressure
- Networking and facilitation
- Motivational
Person Specification
Experience
Essential
- 5 years experience and success of communicating with and managing people
- Experience of working in teams; able to promote teamwork and employee satisfaction
- Working in a computer environment
- Financial management experience including understanding of spread sheets and financial software
- Experience as a business manager, with knowledge of employ-ment law and small business accounts
- Management experience in General Practice
Desirable
- Experience of strategic business plan-ning
- Experience of working with regulatory bodies and preparing for inspections
Qualifications
Essential
- Evidence of a sound education to A level standard or equivalent
- Evidence of a commitment to continuing professional develop-ment
Desirable
- Degree level certification
- Relevant management, HR/CIPD or finance qualification
Skills
Essential
- A solutions focused approach to problem solving
- Intelligent with a fast-learning ability
- Effective communication (oral and written) and excellent inter-personal skills
- Approachable with the ability to listen and empathise
- Delegation and empowerment of staff
- Appropriate IT skills
- Leadership skills, including excellent people management skills
- Good time management
- Excellent networking skills
- Customer service and complaints resolution
- Negotiating and managing conflict
- Able to manage change and cope with pressure
- Networking and facilitation
- Motivational
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
