Practice Operations Manager

Job description

Job responsibilities

Job summary

To manage and coordinate all aspects of organisation functionality, motivating and managing staff, supporting financial performance through optimising efficiency, ensuring the organisation achieves its long-term strategic objectives in a safe and effective working environment.

Primary key responsibilities

The following are the core responsibilities of this role. There may be, on occasion, a requirement to carry out other tasks. This will be dependent upon factors such as workload and staffing levels.

The Practice Operations Manager is responsible for:

• Overseeing the day-to-day operations of the organisation, ensuring staff achieve their primary responsibilities

• Functional management of all clinical and administrative staff

• Direct line management of the following staff: All salaried GPs, Clinical Line Managers, IT Manager, Operations Manager and all other staff not line managed by the previous list.

• Managing the recruitment and retention of staff.

• Ensuring that all staff undertake a robust induction process, including staff employed via the PCN

• Establishing, reviewing and regularly updating job descriptions and person specifications ensuring all staff are legally and gainfully employed.

• Implementing and embedding an effective staff appraisal process

• Implementing effective systems for the resolution of disciplinary and grievance issues

• Ensuring compliance with HR legislation

• First line HR Lead.

• Ensuring all staff have the appropriate level of training to enable them to carry out their individual roles and responsibilities effectively

• Implementing and embedding an efficient business resilience plan (BRP) in conjunction with the Business Partner

• Leading change and continuous improvement initiatives; coordinating projects within the organisation as directed by the Business Partner.

• Ensuring the team reaches QOF targets (supported by the nursing and administrative leads

• Working with the Patient Services Manager, adopt a strategic approach to the management of all patient services matters

• Developing, implementing and embedding an effective communication strategy (internal)

• Ensuring the organisation maintains compliance with its NHS contractual obligations

• Actively encouraging and promoting the use of patient online services

• Publishing communications for internal and external use such as an organisation newsletter on a quarterly basis

• Liaising at external meetings as required

• Marketing the practice appropriately

• Supporting the management of the Patient Participation Group

• Supporting the Patient Services Manager when needed in the management of all complaints in line with current legislation and guidance.

• The management of the premises, including leading on health and safety aspects such as risk assessments and mandatory training

• Ensuring compliance with IT security and IG

• Coordinating the organisation diary, ensuring meetings are scheduled appropriately.

• Health & Safety Lead within the practice

• First point of contact with the building Manager

Person Specification

Experience

Essential

• Experience of working with the general public
• Experience of working in a General Practice healthcare setting
• Experience of managing multidisciplinary teams
• Experience of performance management including appraisal writing, staff development and disciplinary procedures
• Experience of successfully developing and implementing projects
• Experience of workforce planning, and development
• NHS/primary care general practice experience
• Relevant health and safety experience

Qualifications

Essential

• Good standard of education with excellent literacy and numeracy skills

Desirable

• Educated to degree level in healthcare or business
• Leadership and/or management qualification

Knowledge & Skills

Essential

• Ability to exploit and negotiate opportunities to enhance service delivery
• Excellent communication skills (written, oral and presenting)
• Strong IT skills (generic)
• Excellent leadership skills
• Strategic thinker and negotiator
• Ability to prioritise, delegate and work to tight deadlines in a fast-paced environment
• Clinical system user skills
• Effective time management (planning and organising)
• Ability to network and build relationships
• Proven problem solving and analytical skills
• Ability to develop, implement and embed policy and procedure
• Ability to motivate teams, enhance morale and maintain a positive working environment, including team building sessions

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Earnswood Medical Centre

Address

Eagle Bridge Health & Well Being Ctr

Dunwoody Way

Crewe

Cheshire

CW1 3AW

Employer's website

https://www.earnswood.nhs.uk/ (Opens in a new tab)