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Woodlands Family Medical Centre

Receptionist

The closing date is 19 September 2025

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Job summary

We are looking for an enthusiastic, reliable full-time receptionist to join our very busy, friendly practice in Stockton-on-Tees.

The ideal candidate will have excellent customer service skills and have a knowledge of office and IT packages, SystemOne preferable. The role will entail a mixture of front desk, telephone and administrative duties.

We welcome applications from experienced receptionists as well as candidates who are keen to learn.

Main duties of the job

We are looking for a part time receptionist to be responsible for undertaking a wide range of reception duties and the provision of general support to the multidisciplinary team.

Main duties of the job

Duties can include but are not limited to, greeting, and directing patients, effective use of the appointment system, booking appointments, processing of information, and assisting patients as required. To act as the central point of contact for patients, the distribution of information, messages, and enquiries for the clinical team, liaising with multidisciplinary team members and external agencies such as secondary care and community service providers.

About us

We are a large training practice with teams comprising of clinical and non clinical staff, with the experience and knowledge to support the Practice.

Details

Date posted

03 September 2025

Pay scheme

Other

Salary

£13 an hour

Contract

Permanent

Working pattern

Full-time

Reference number

A1210-25-0002

Job locations

106 Yarm Lane

Stockton-on-tees

Cleveland

TS18 1YE


Job description

Job responsibilities

The following are the core responsibilities of the receptionist. There may be on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels:

Maintaining and monitoring the practice appointment system

Process personal, telephone and e-requests for appointments

Answer incoming phone calls, transferring calls or dealing with the callers request appropriately

Front desk duties, including correct procedure for arriving patients.

Signpost patients to the correct service

Initiating contact with and responding to, requests from patients, team members and external agencies

Read code data on SystmOne

Photocopy documentation as required

Input data into the patients healthcare records as necessary

Direct requests for information i.e., SAR, insurance / solicitors letters and DVLA forms to the Medical Secretary.

Manage all queries as necessary in an efficient manner

Carry out system searches as requested

Maintain a clean, tidy, effective working area always

Monitor and maintain the reception area and notice boards

Support all clinical staff with general tasks as requested

Job description

Job responsibilities

The following are the core responsibilities of the receptionist. There may be on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels:

Maintaining and monitoring the practice appointment system

Process personal, telephone and e-requests for appointments

Answer incoming phone calls, transferring calls or dealing with the callers request appropriately

Front desk duties, including correct procedure for arriving patients.

Signpost patients to the correct service

Initiating contact with and responding to, requests from patients, team members and external agencies

Read code data on SystmOne

Photocopy documentation as required

Input data into the patients healthcare records as necessary

Direct requests for information i.e., SAR, insurance / solicitors letters and DVLA forms to the Medical Secretary.

Manage all queries as necessary in an efficient manner

Carry out system searches as requested

Maintain a clean, tidy, effective working area always

Monitor and maintain the reception area and notice boards

Support all clinical staff with general tasks as requested

Person Specification

Qualifications

Essential

  • Educated to GCSE level or equivalent

Desirable

  • GCSE Mathematics & English C or above
  • AMSPAR Receptionists Qualification
  • NVQ Level 2 in Health and Social Care

Experience

Essential

  • Experience of working with the general public
  • Experience of administrative duties
  • Clear, polite telephone manner
  • Ability to work as a team member and autonomously
  • Good interpersonal skills

Desirable

  • Experience of working in a health care setting
  • SystmOne experience
  • Experience of working in a GP practice
Person Specification

Qualifications

Essential

  • Educated to GCSE level or equivalent

Desirable

  • GCSE Mathematics & English C or above
  • AMSPAR Receptionists Qualification
  • NVQ Level 2 in Health and Social Care

Experience

Essential

  • Experience of working with the general public
  • Experience of administrative duties
  • Clear, polite telephone manner
  • Ability to work as a team member and autonomously
  • Good interpersonal skills

Desirable

  • Experience of working in a health care setting
  • SystmOne experience
  • Experience of working in a GP practice

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Woodlands Family Medical Centre

Address

106 Yarm Lane

Stockton-on-tees

Cleveland

TS18 1YE


Employer's website

https://www.woodlandsmedical.co.uk/ (Opens in a new tab)

Employer details

Employer name

Woodlands Family Medical Centre

Address

106 Yarm Lane

Stockton-on-tees

Cleveland

TS18 1YE


Employer's website

https://www.woodlandsmedical.co.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Practice Manager

Sharon Leonard

sharon.leonard1@nhs.net

01642607398

Details

Date posted

03 September 2025

Pay scheme

Other

Salary

£13 an hour

Contract

Permanent

Working pattern

Full-time

Reference number

A1210-25-0002

Job locations

106 Yarm Lane

Stockton-on-tees

Cleveland

TS18 1YE


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