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Keats Group Practice

Practice Administrator

The closing date is 13 April 2026

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Job summary

We are looking for an experienced and motivated Administrator to join our friendly and busy primary care team.

The ideal candidate will be a reliable individual with excellent attention to detail, strong organisational skills, and the ability to work both independently and collaboratively as part of a team.

We are a well-established, patient-focused GP training practice that takes pride in delivering high-quality primary care within a supportive and welcoming team environment.

We offer a positive and supportive workplace where staff wellbeing and the delivery of excellent patient care are at the heart of everything we do.

Main duties of the job

A GP Administrator provides essential administrative support to ensure the smooth day-to-day running of a GP practice. The role involves managing patient records, processing clinical correspondence, coding information from medical letters, and completing tasks assigned by clinicians. The GP Administrator works closely with the clinical and administrative teams to maintain accurate records, support patient services, and ensure all administrative processes are completed efficiently while maintaining strict confidentiality.

About us

We are a GP practice in Hampstead with approximately 13500 patients. We are supported by 3 GP Partners, 6 salaried GPs and a clinical team including Physician Associates, Practice Nurse and Senior Healthcare Assistant.

Details

Date posted

25 March 2026

Pay scheme

Other

Salary

Depending on experience

Contract

Permanent

Working pattern

Full-time, Part-time, Flexible working

Reference number

A1209-26-0001

Job locations

1b Downshire Hill

Hampstead

London

NW3 1NR


Job description

Job responsibilities

Administrative Support

Provide administrative support to GPs, nurses, and the practice management team.

Prepare letters, reports, and other documentation when required.

Manage incoming and outgoing post, emails, and internal communications.

Registrations of new patients, obtaining all the relevant information and checks

Process and complete tasks assigned by GPs

File patient prescription requests for the prescribing clerk to process.

Reviewing and clinically coding relevant information from clinical letters into patient records.

Checking 111 reports and booking patient in where required

Medical Records Management

Scan, file, and organise patient documents and correspondence.

Process incoming and outgoing medical records.

Maintain accurate and confidential patient records in line with data protection regulations

Communication and Coordination

Handle incoming telephone calls and respond to patient queries professionally.

Liaise with GPs, nurses, hospitals, pharmacies, and other healthcare providers.

Process test results, and clinical correspondence.

Manage surgery mailbox

Compliance and Confidentiality

Ensure patient confidentiality is maintained at all times.

Follow practice policies and procedures including safeguarding, health and safety, and data protection.

To have a thorough knowledge of all Practice procedures

Job description

Job responsibilities

Administrative Support

Provide administrative support to GPs, nurses, and the practice management team.

Prepare letters, reports, and other documentation when required.

Manage incoming and outgoing post, emails, and internal communications.

Registrations of new patients, obtaining all the relevant information and checks

Process and complete tasks assigned by GPs

File patient prescription requests for the prescribing clerk to process.

Reviewing and clinically coding relevant information from clinical letters into patient records.

Checking 111 reports and booking patient in where required

Medical Records Management

Scan, file, and organise patient documents and correspondence.

Process incoming and outgoing medical records.

Maintain accurate and confidential patient records in line with data protection regulations

Communication and Coordination

Handle incoming telephone calls and respond to patient queries professionally.

Liaise with GPs, nurses, hospitals, pharmacies, and other healthcare providers.

Process test results, and clinical correspondence.

Manage surgery mailbox

Compliance and Confidentiality

Ensure patient confidentiality is maintained at all times.

Follow practice policies and procedures including safeguarding, health and safety, and data protection.

To have a thorough knowledge of all Practice procedures

Person Specification

Qualifications

Essential

  • GSCE Level qualifications in English and Maths or equivalent

Experience

Essential

  • Previous experience in dealing with the public
  • Reception experience
  • Good computer skills including Microsoft Word and Excel
  • Excellent interpersonal and communication skills

Desirable

  • Previous work experience at a GP Practice
  • Experience of the EMIS Web System
Person Specification

Qualifications

Essential

  • GSCE Level qualifications in English and Maths or equivalent

Experience

Essential

  • Previous experience in dealing with the public
  • Reception experience
  • Good computer skills including Microsoft Word and Excel
  • Excellent interpersonal and communication skills

Desirable

  • Previous work experience at a GP Practice
  • Experience of the EMIS Web System

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Keats Group Practice

Address

1b Downshire Hill

Hampstead

London

NW3 1NR


Employer's website

https://www.keatsgrouppractice.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Keats Group Practice

Address

1b Downshire Hill

Hampstead

London

NW3 1NR


Employer's website

https://www.keatsgrouppractice.nhs.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Locum Practice Manager

Christian Ellwood

nclicb.keats.managers@nhs.net

02034354672

Details

Date posted

25 March 2026

Pay scheme

Other

Salary

Depending on experience

Contract

Permanent

Working pattern

Full-time, Part-time, Flexible working

Reference number

A1209-26-0001

Job locations

1b Downshire Hill

Hampstead

London

NW3 1NR


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