Midway Surgery

IT and Admin support officer

This job is now closed

Job summary

This is an important role in a really friendly and supportive GP practice so we are looking for an equally friendly IT-savvy person to come and join us.

You will be ensuring the efficient use of existing and developing technology in primary care, and will be supporting the clinical team and patients with information and engagement not only with day to day problems but also with longer term projects.

Applicants are not expected to be experienced in all areas of technology and systems in primary care but must be a keen and quick learner.

Main duties of the job

Midway Surgery is a progressive Practice and you will work closely with the Practice Managers, external technology providers, IT support services, other healthcare colleagues and clinicians to ensure that efficient systems and policies are in place, including the maintenance of our website.

You will be providing admin support to the team and ensuring the Practice is compliant in its responsibilities for patient involvement, safety, infection control and other regulatory responsibilities.

Utilising our efficient clinical IT system, you will also support the team to ensure that patients are identified and get access to services appropriate to them such as vaccinations, health checks, blood tests and more.

About us

Midway Surgery values:

Doing the right thing, even its not the easy option;
Maintaining continuity wherever possible particularly to those who are most vulnerable;
Fairness and respect;
Looking after each other;
Thinking long-term in the decisions we make.

Date posted

23 January 2025

Pay scheme

Other

Salary

Depending on experience

Contract

Permanent

Working pattern

Full-time

Reference number

A1208-25-0000

Job locations

93 Watford Road

St. Albans

Hertfordshire

AL2 3JX

Job description

Job responsibilities

RESPONSIBILITIES

Deal with day-to-day problems with computers, telephones and other systems management issues through liaison with the IT Helpdesk, software providers and others.

Support staff in their IT set-up and induction, and provide ongoing training and support as required.

Provide expertise and training on clinical systems and patient services. Where knowledge of systems is not already known, to learn and develop as needed for the post.

Take responsibility for relevant IT projects working closely with the parties that are involved

Take responsibility for the design and implementation of efficient systems in the Practice and maximise the use of our modern telephone system, website and patient communication tools such as online consultations and texts.

Develop IT and information governance policies relating to data protection, online and electronic services. Take responsibility for the compliance and submission of the annual Information Governance Toolkit.

Attend and represent the Practice at relevant meetings and training events. Participate collaboratively with other Practices, IT colleagues and health and social care teams.

Make recommendations relating to innovative ways of working, changing services, regulation updates, continuous learning and more.

Ensure that the areas of responsibility are safe and within legal and national regulations to include GDPR data protection regulations and Care Quality Commission compliance.

Assist Practices and participate in inspections and audit when required.

Monitor and action the Midway generic emails

Work closely with the clinical team providing computer searches and data to meet its service delivery requirements and changing care pathways.

Support the recall systems, clinical testing and invitations for appropriate clinical needs as per Practice protocols.

Some flexibility with hours will be needed particularly for meetings and training.

Other duties as deemed reasonable for this role.