Job responsibilities
RESPONSIBILITIES
Work closely with the Practice team in the
coordination of work and daily administration needs.
Liaise and communicate with patients in the
delivery of their care and signpost them to appropriate services to support
their health and wellbeing.
Manage recall systems, clinical testing and invitations
for appropriate clinical needs as per Practice protocols.
Work closely with the clinical team providing computer
searches and data to meet its service delivery requirements and changing care
pathways.
Support the clinical team in the design and
implementation of new and changing care pathways, enhanced services and
performance targets.
Take responsibility for relevant projects
working closely with the parties that are involved, and supporting the team
with appropriate training.
Assist Practice Manager in CQC
compliance.
Develop policies, procedures and patient
information as appropriate to this role.
Provide training and support as appropriate to
the Practice team.
Attend and represent the Practice at relevant
meetings and training events.
Participate collaboratively with other Practices, IT colleagues and
health and social care teams.
Assist the Practice in providing a high
quality patient service, meet and demonstrate its performance markers and
maximise efficiencies and resources.
Make recommendations relating to innovative
ways of working, changing services, regulation updates, continuous learning and
more.
Ensure that the areas of responsibility are
safe and within legal and national regulations to include GDPR data protection
regulations and Care Quality Commission compliance.
Assist and participate in inspections and audit
when required.
Some flexibility with hours will be needed
particularly for meetings and training.
Other duties as deemed reasonable for this
role.
ADDITIONAL RESPONSIBILITIES
In addition to the specific responsibilities set out within this
job description, Midway Surgery has the following expectations of all staff:
Customer
Care
The post-holder must act in such a way to promote a positive image
at all times. It is expected that all
staff members reflect the values of the organisation:
QUALITY - Clinical
quality; quality of our service from start to finish; quality of our
environments
HELPFUL
AND EMPATHETIC ATTITUDE - Respectful, friendly, adaptable, caring and
understanding behaviours with patients and each other.
MAKING IT
EASIER - easier to get help, information, to book, to work and use
technology solutions
COMMUNICATION
-
with patients and with each other. Open
and honest, one team culture, with third parties and communities.
Confidentiality:
In the course of seeking treatment patients
entrust us with and allow us to gather sensitive information in relation to
their health and other matters. They do
so in confidence and have the right to expect that staff will respect their
privacy and act appropriately.
In the performance of the duties outlined in
this Job Description, the post-holder may have access to confidential
information relating to patients and their carers, practice staff and other
healthcare workers. They may also have
access to information relating to the practice as a business
organisation. All such information from any source is to be regarded as
strictly confidential.
Information relating to patients, carers,
colleagues, other healthcare workers or the business of the practice may only
be divulged to authorised persons in accordance with the practice policies and
procedures relating to confidentiality and the protection of personal and
sensitive data.
Information
Governance
All staff have a personal responsibility to ensure that person
identifiable, confidential or sensitive information is processed in line with
the Data Protection Act (2018), General Data Protection Regulations, the Human
Rights Act (2000) and other requirements such as the Caldicott principles.
All staff must be aware of the requirements to ensure there is no
breach or unauthorised disclosure.
Health
& Safety at Work
In accordance with the Management of Health and Safety at Work
Regulations 1992 (as amended) and other relevant Health and Safety legislation,
staff have a duty to take responsible care to avoid injury to themselves and to
others by their work activities, and to co-operate with the organisation and
others in meeting statutory and mandatory requirements.
Infection
Prevention & Control
It is the responsibility of all staff to ensure high quality
patient care is based upon principles of best practice in infection prevention
and control. All staff must fully
co-operate in achieving compliance with safe systems of work when undertaking
activities that present a risk of the spread of infection.
Safeguarding
of Children and Adults at Risk
Post holders have a general responsibility for safeguarding
children and adults at risk in the course of their daily duties and for
ensuring that they are aware of the specific duties relating to their role. The
expectation is that the post holder is familiar with the relevant procedures
and guidelines relevant to their job role.
Personal/Professional Development:
The post-holder will participate in any training programme
implemented by the Practice as part of this employment which may be outside
normal working hours, to include:
All staff have a responsibility to
participate in appraisal with their manager / team leader.
Take responsibility for maintaining a record
of own personal and/or professional development.
Monthly Practice training afternoons.
Taking responsibility for own development,
learning and performance and demonstrating skills and activities to others who
are undertaking similar work.
Meetings
Staff are expected to attend meetings, as required sometimes,
these may be held outside of normal working hours.
Policies,
Procedures & Guidelines
All staff must be aware of and adhere to all relevant Practice
policies, procedures and guidelines.
Whistleblowing
- Raising Concerns
It is the responsibility of all staff to raise any concerns if
they reasonably believe that one or more of the following is either happening,
has taken place, or is likely to happen in the future relating to the
Partnerships business:
A criminal offence or
a breach of a legal obligation
A miscarriage of
justice
A danger to the health
and safety of any individual
Damage to the
environment
Deliberate attempt to
conceal any of the above.
Any other legitimate
concerns
